TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
RickG_313947 from
Awesome. It's so easy to follow and file each year
I really love the guidance and simplicity of the program. It keeps all my dependent info year on year. I especially love the feature of being able to import my broker statements for easy input of capital gains.
Date published: 2023-03-13
Rated 5 out of 5 by
Gael3 from
Turbo Tax is great! Glad I used it.
Turbo Tax Live Experts were wonderful, especially the woman I worked with today - she was amazing! She helped me tremendously, was very knowledgeable and kind. She was a pleasure to work with!
Date published: 2023-03-13
Rated 3 out of 5 by
null from
Needs to integrate ALL screens with a look back
During the final review, there were questions about missing entries. One time I chose the wrong answer and couldn't go back to change it. This is my worst experience with Turbo Tax. Doubt I'll be back next year.
Date published: 2023-03-13
Rated 5 out of 5 by
Boomer12113 from
Easy and thorough
Once again it made the process easy and done with confidence.
Date published: 2023-03-13
Rated 2 out of 5 by
fivefive five from
taking advantage of people isn't cool
While TurboTax is a great service for getting the job done and the filing process was smooth, it's unfortunate how steep their fees are, with very little to no, arguably, notification that they will lock you into charges. I had to file an amendment, but couldn't do so without paying nearly $200 for my taxes to be filed; with no other way to complete this task because the 1040X form does not provide proper instruction on filing, my options were either pay the $200 fee or hire a lawyer or accountant (more expensive) to accurately complete my taxes. @TurboTax, stop taking advantage of the system. Please and thank you.
Date published: 2023-03-13
Rated 2 out of 5 by
jlwz from
Nice but not free
I think this is a great product, but I know they market as being free but trap you with products needed to finish your returns. Likely won't be using again unless I have no other option.
Date published: 2023-03-13
Rated 2 out of 5 by
KCScottie from
Good But Rough Integration With Quickbooks Online
TurboTax Business is essential and very helpful for being able to prepare my own business taxes. The application and processes itself are pretty good, but the integration with Quickbooks Online is terrible. Jumping through all the hoops to get the data imported is quite frankly unacceptable. If not for the terrible integration, it would be 5 stars
Date published: 2023-03-13
Rated 5 out of 5 by
Innnnnnnnnnnnnnmmmmmm from
Awesome
They are the best and it was easy dealing with them
Date published: 2023-03-13
Rated 4 out of 5 by
LAKEFARM450 from
Good Job
GOOD ON PERSONAL RETURN - NOT SO GOOD ON BUSINESS RETURN HELP
Date published: 2023-03-13
Rated 4 out of 5 by
BHubbard from
Nonth Year Using TurboTax
We've had great luck with our tax returns thanks to TurboTax. It's a great tool
All TurboTax® Offerings Reviews - Page 6598
Date published: 2023-03-13
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
RickG_313947 from
Awesome. It's so easy to follow and file each year
I really love the guidance and simplicity of the program. It keeps all my dependent info year on year. I especially love the feature of being able to import my broker statements for easy input of capital gains.
Date published: 2023-03-13
Rated 5 out of 5 by
Gael3 from
Turbo Tax is great! Glad I used it.
Turbo Tax Live Experts were wonderful, especially the woman I worked with today - she was amazing! She helped me tremendously, was very knowledgeable and kind. She was a pleasure to work with!
Date published: 2023-03-13
Rated 3 out of 5 by
null from
Needs to integrate ALL screens with a look back
During the final review, there were questions about missing entries. One time I chose the wrong answer and couldn't go back to change it. This is my worst experience with Turbo Tax. Doubt I'll be back next year.
Date published: 2023-03-13
Rated 5 out of 5 by
Boomer12113 from
Easy and thorough
Once again it made the process easy and done with confidence.
Date published: 2023-03-13
Rated 2 out of 5 by
fivefive five from
taking advantage of people isn't cool
While TurboTax is a great service for getting the job done and the filing process was smooth, it's unfortunate how steep their fees are, with very little to no, arguably, notification that they will lock you into charges. I had to file an amendment, but couldn't do so without paying nearly $200 for my taxes to be filed; with no other way to complete this task because the 1040X form does not provide proper instruction on filing, my options were either pay the $200 fee or hire a lawyer or accountant (more expensive) to accurately complete my taxes. @TurboTax, stop taking advantage of the system. Please and thank you.
Date published: 2023-03-13
Rated 2 out of 5 by
jlwz from
Nice but not free
I think this is a great product, but I know they market as being free but trap you with products needed to finish your returns. Likely won't be using again unless I have no other option.
Date published: 2023-03-13
Rated 2 out of 5 by
KCScottie from
Good But Rough Integration With Quickbooks Online
TurboTax Business is essential and very helpful for being able to prepare my own business taxes. The application and processes itself are pretty good, but the integration with Quickbooks Online is terrible. Jumping through all the hoops to get the data imported is quite frankly unacceptable. If not for the terrible integration, it would be 5 stars
Date published: 2023-03-13
Rated 5 out of 5 by
Innnnnnnnnnnnnnmmmmmm from
Awesome
They are the best and it was easy dealing with them
Date published: 2023-03-13
Rated 4 out of 5 by
LAKEFARM450 from
Good Job
GOOD ON PERSONAL RETURN - NOT SO GOOD ON BUSINESS RETURN HELP
Date published: 2023-03-13
Rated 4 out of 5 by
BHubbard from
Nonth Year Using TurboTax
We've had great luck with our tax returns thanks to TurboTax. It's a great tool
All TurboTax® Offerings Reviews - Page 6598
Date published: 2023-03-13