TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Lacking help in stopping business use of home and You still need to do all the gathering (as expected), but I should not need to hire a tax advisor to ex[\plain what kind of depreciation to use...that should be saved from year to year.
Date published: 2023-03-16
Rated 2 out of 5 by from TurboTax has changed We've used turbotax for years now and have put up with the increasing prices each time. But this year was... difficult. They used to provide better info and explanations for things, helping walk you through... Yet somehow this year's took us 5 hours to do ourselves because we had to search for so much information on irs.gov. Everything is hidden behind pay walls. It's as if they purposefully made it more difficult to use this year to try and make you use "live help". I don't know if we'll be using this again next year.
Date published: 2023-03-16
Rated 2 out of 5 by from Overpriced It cost more for them to file my state return than I was even getting back from the state. Free returns are no longer free.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax simply and self explanatory! I really liked how there were questions that you could click on and get an explanation before continuing.
Date published: 2023-03-16
Rated 3 out of 5 by from Easy interface....you are nickel and diming fees! Should we really have to pay $25 these days just to send one State return? Really?? Many returns involve multiple States. It's bad enough you charge $45 (plus tax?) to download, but then another $25??
Date published: 2023-03-16
Rated 5 out of 5 by from Love it every year! Fast and .easy! Love it! Have used it for 8 years and will use again next year.
Date published: 2023-03-16
Rated 5 out of 5 by from turbo tax review Helpful --you are walked through each section and can always get more explanation or run it by an accountant.
Date published: 2023-03-16
Rated 1 out of 5 by from Turbo tax is terrible Horrible experience. Turbo tax tries to as many add-on fees as possible. They offer unnecessary products and make it extremely hard to opt out of the extras they offer. They also try to force you to join Credit Karma at the end of the process. Customer service also takes an extremely long time to be reached. Their automated system is useless. A Tax Specialist also hung up on us as soon as we asked for a supervisor. We then had to call back and start over with the automated system to be reconnected to someone else.
Date published: 2023-03-16
Rated 5 out of 5 by from First timer and I was very impressed I hate doing taxes. I've had a CPA do my taxes for over 40 years. It still took a long time, but the website is wonderful!
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is great (but has issue with IRS IP PIN) Been using Turbo Tax for decades and love it! But, now for two consecutive years my e-filed returns were rejected/returned for not having an IRS IP PIN. The Turbo Tax program did not prompt me for a PIN before transmission and did not discover a missing IP PIN during the check and review process. Very annoying and wastes significant time for the Turbo Tax customer! They need to fix this issue!!!
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6571
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Lacking help in stopping business use of home and You still need to do all the gathering (as expected), but I should not need to hire a tax advisor to ex[\plain what kind of depreciation to use...that should be saved from year to year.
Date published: 2023-03-16
Rated 2 out of 5 by from TurboTax has changed We've used turbotax for years now and have put up with the increasing prices each time. But this year was... difficult. They used to provide better info and explanations for things, helping walk you through... Yet somehow this year's took us 5 hours to do ourselves because we had to search for so much information on irs.gov. Everything is hidden behind pay walls. It's as if they purposefully made it more difficult to use this year to try and make you use "live help". I don't know if we'll be using this again next year.
Date published: 2023-03-16
Rated 2 out of 5 by from Overpriced It cost more for them to file my state return than I was even getting back from the state. Free returns are no longer free.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax simply and self explanatory! I really liked how there were questions that you could click on and get an explanation before continuing.
Date published: 2023-03-16
Rated 3 out of 5 by from Easy interface....you are nickel and diming fees! Should we really have to pay $25 these days just to send one State return? Really?? Many returns involve multiple States. It's bad enough you charge $45 (plus tax?) to download, but then another $25??
Date published: 2023-03-16
Rated 5 out of 5 by from Love it every year! Fast and .easy! Love it! Have used it for 8 years and will use again next year.
Date published: 2023-03-16
Rated 5 out of 5 by from turbo tax review Helpful --you are walked through each section and can always get more explanation or run it by an accountant.
Date published: 2023-03-16
Rated 1 out of 5 by from Turbo tax is terrible Horrible experience. Turbo tax tries to as many add-on fees as possible. They offer unnecessary products and make it extremely hard to opt out of the extras they offer. They also try to force you to join Credit Karma at the end of the process. Customer service also takes an extremely long time to be reached. Their automated system is useless. A Tax Specialist also hung up on us as soon as we asked for a supervisor. We then had to call back and start over with the automated system to be reconnected to someone else.
Date published: 2023-03-16
Rated 5 out of 5 by from First timer and I was very impressed I hate doing taxes. I've had a CPA do my taxes for over 40 years. It still took a long time, but the website is wonderful!
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is great (but has issue with IRS IP PIN) Been using Turbo Tax for decades and love it! But, now for two consecutive years my e-filed returns were rejected/returned for not having an IRS IP PIN. The Turbo Tax program did not prompt me for a PIN before transmission and did not discover a missing IP PIN during the check and review process. Very annoying and wastes significant time for the Turbo Tax customer! They need to fix this issue!!!
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6571