TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Student
Rated 2 out of 5 by from TurboTax asks me to buy too much Far too many steps are unrelated to calculating my tax returns. Instead they serve as moments when TurboTax, while using a program that has already been purchased, interposes itself to try to sell me on further purchases.
Date published: 2021-05-17
Rated 5 out of 5 by from Even Better Than Last Year They keep improving the product each year Keep it up
Date published: 2021-05-17
Rated 5 out of 5 by from Always works for me! I have always used Turbo Tax for as long as I remember. I love it, but 2 things: 1. My tax return kept getting rejected, but I found it difficult to fix the issues. Difficult to get back to when the answer is known, but not not "directly" led back into the form for corrections. 2. Need perks for those who continue to use TTax yearly, especially consecutive years back to back.
Date published: 2021-05-17
Rated 4 out of 5 by from Great way to do taxes Love that they walk you through it! would recommend
Date published: 2021-05-17
Rated 2 out of 5 by from The most difficult TurboTax product ever to use! I have used TT for decades now, and this by far was the most difficult and annoying TT edition ever. The workflow and questions are tedious and repetitive, to the point of being totally annoying. The questions are worded in a way that isn't always intuitive, and many simply don't apply to most situations. There should be a way to aggregate and skip in bulk, and not have to go back through them again when reviewing anything that was completed before. I will consider a CPA in 2023 if the product doesn't improve on this next year.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome My experience was relief of ease. Thank you for being turbo tax
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax puts the fun in tax time! Turbo Tax is simple, straightforward and makes tax time kind of fun!
Date published: 2021-05-17
Rated 1 out of 5 by from Hoodwinked at the end! Its annoying when you have a free state file but have to pay for the e-file cost but don't know what it is until you are ready to file - smoke and mirrors and just got hoodwinked. Ive been a customer for many years and this is just aniother way to drive me to another company.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent Service Easy to use. Helpful Tips! Couldn't do it without them on a yearly basis
Date published: 2021-05-17
Rated 5 out of 5 by from great job the gentleman that help me I believe was named Matthew ??. was such a great guy to work with. a total profession
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 658
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from TurboTax asks me to buy too much Far too many steps are unrelated to calculating my tax returns. Instead they serve as moments when TurboTax, while using a program that has already been purchased, interposes itself to try to sell me on further purchases.
Date published: 2021-05-17
Rated 5 out of 5 by from Even Better Than Last Year They keep improving the product each year Keep it up
Date published: 2021-05-17
Rated 5 out of 5 by from Always works for me! I have always used Turbo Tax for as long as I remember. I love it, but 2 things: 1. My tax return kept getting rejected, but I found it difficult to fix the issues. Difficult to get back to when the answer is known, but not not "directly" led back into the form for corrections. 2. Need perks for those who continue to use TTax yearly, especially consecutive years back to back.
Date published: 2021-05-17
Rated 4 out of 5 by from Great way to do taxes Love that they walk you through it! would recommend
Date published: 2021-05-17
Rated 2 out of 5 by from The most difficult TurboTax product ever to use! I have used TT for decades now, and this by far was the most difficult and annoying TT edition ever. The workflow and questions are tedious and repetitive, to the point of being totally annoying. The questions are worded in a way that isn't always intuitive, and many simply don't apply to most situations. There should be a way to aggregate and skip in bulk, and not have to go back through them again when reviewing anything that was completed before. I will consider a CPA in 2023 if the product doesn't improve on this next year.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome My experience was relief of ease. Thank you for being turbo tax
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax puts the fun in tax time! Turbo Tax is simple, straightforward and makes tax time kind of fun!
Date published: 2021-05-17
Rated 1 out of 5 by from Hoodwinked at the end! Its annoying when you have a free state file but have to pay for the e-file cost but don't know what it is until you are ready to file - smoke and mirrors and just got hoodwinked. Ive been a customer for many years and this is just aniother way to drive me to another company.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent Service Easy to use. Helpful Tips! Couldn't do it without them on a yearly basis
Date published: 2021-05-17
Rated 5 out of 5 by from great job the gentleman that help me I believe was named Matthew ??. was such a great guy to work with. a total profession
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 658