TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Great Software I Have been using Turbo Tax for the pass 7 years It Gets easier to use each time
Date published: 2021-05-17
Rated 2 out of 5 by from Stop Trying to Force People to Pay For More! Great other than you trying to get more money out of me. I already paid for the program. I don't want to eFile my state returns. Don't give that as the only option then try to get me to pay you $25.
Date published: 2021-05-17
Rated 3 out of 5 by from TURBO TAX HAS GLITCHES EVERY YEAR!!!!! I've been using Turbo Tax since 2004 and for the past 5 or 6 years there has always been a major problem. Doing my 2020 on Premier and this year it's state problems. I paid for my state and when I try to do my daughters' taxes, it wants me to buy another state even though we are in the same state. There are many complaints about this online and I can't get past this even though I've tried many suggested "fixes". It must be like child birth, I always say I will never buy Turbo Tax again, but for some reason(I'm concerned my records will be inconsistent) next season I will probably get it.....Unless I wise up! I wish there was more quality control!!
Date published: 2021-05-17
Rated 1 out of 5 by from Extra $45 to efile FED + $25 for CA I paid for TurboTax premier. To do efile Turbotax charges me Extra $45 to efile FED + $25 for CA. I don't want premium service. I cannot remove premium service using the instruction on TurboTax support page. https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo TAX IS THE RIGHT CHOICE USING TT FOR MANY YEARS AND IT GETS BETTER EACH YEAR.
Date published: 2021-05-17
Rated 4 out of 5 by from Good tool Overall experience is good. easy to use and have clear instructions.
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to follow prompts Very east to use, even with a complicated return. Been using them for several years and they make it easy!
Date published: 2021-05-17
Rated 4 out of 5 by from TURBO TAX IS THE BEST Turbo tax is awesome, easy to fill, fast to do, no risk to forget or skip any section
Date published: 2021-05-17
Rated 5 out of 5 by from Such an easy way to do taxes! Turbo Tax offered so much help and checked all my deductions! They were able to transfer my info. from last year into this year's return, making it so much faster. Doing taxes is always daunting but they make it a breeze right from the comfort of my home!
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax is disappointing it is not intuitive. 1. cannot search for a word or pattern on a form 2. the search (or find) capability is difficult or impossible to find (and not in any menus, or right mouse click) 3. online search information is often contradictory or just plain wrong
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 658
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Software I Have been using Turbo Tax for the pass 7 years It Gets easier to use each time
Date published: 2021-05-17
Rated 2 out of 5 by from Stop Trying to Force People to Pay For More! Great other than you trying to get more money out of me. I already paid for the program. I don't want to eFile my state returns. Don't give that as the only option then try to get me to pay you $25.
Date published: 2021-05-17
Rated 3 out of 5 by from TURBO TAX HAS GLITCHES EVERY YEAR!!!!! I've been using Turbo Tax since 2004 and for the past 5 or 6 years there has always been a major problem. Doing my 2020 on Premier and this year it's state problems. I paid for my state and when I try to do my daughters' taxes, it wants me to buy another state even though we are in the same state. There are many complaints about this online and I can't get past this even though I've tried many suggested "fixes". It must be like child birth, I always say I will never buy Turbo Tax again, but for some reason(I'm concerned my records will be inconsistent) next season I will probably get it.....Unless I wise up! I wish there was more quality control!!
Date published: 2021-05-17
Rated 1 out of 5 by from Extra $45 to efile FED + $25 for CA I paid for TurboTax premier. To do efile Turbotax charges me Extra $45 to efile FED + $25 for CA. I don't want premium service. I cannot remove premium service using the instruction on TurboTax support page. https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo TAX IS THE RIGHT CHOICE USING TT FOR MANY YEARS AND IT GETS BETTER EACH YEAR.
Date published: 2021-05-17
Rated 4 out of 5 by from Good tool Overall experience is good. easy to use and have clear instructions.
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to follow prompts Very east to use, even with a complicated return. Been using them for several years and they make it easy!
Date published: 2021-05-17
Rated 4 out of 5 by from TURBO TAX IS THE BEST Turbo tax is awesome, easy to fill, fast to do, no risk to forget or skip any section
Date published: 2021-05-17
Rated 5 out of 5 by from Such an easy way to do taxes! Turbo Tax offered so much help and checked all my deductions! They were able to transfer my info. from last year into this year's return, making it so much faster. Doing taxes is always daunting but they make it a breeze right from the comfort of my home!
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax is disappointing it is not intuitive. 1. cannot search for a word or pattern on a form 2. the search (or find) capability is difficult or impossible to find (and not in any menus, or right mouse click) 3. online search information is often contradictory or just plain wrong
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 658