TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Turbo Tax was awesome I've filed with you guys for 5 years now. This was the first year I was required to pay for my smaller then usual return and there was no explanation on why the additional expenses were added.
Date published: 2023-03-13
Rated 3 out of 5 by from Well, this year was more troubleIsome I had to call TurboTax and Intuit so many times for clarification with multiple issues this tax year. From ordering the wrong recommended version of turbotax to issues getting refunded for the wrong version, to the company not able to store different members of my family's returns under one main email.... I mean multiple issues this year! And to top it off their customer service was supposed to call about another issue and even though I was on the phone when they called and did NOT speak to a rep to resolve the issue the ticket was marked as resolved and everyone but me moved on... 2023 might be a new year for my tax software buying/using pleasure. Bad experience this year.
Date published: 2023-03-13
Rated 4 out of 5 by from Easy I found this super easy to file. Walks you through all the way.
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is the Best!!! I’ve been using Turbo Tax for a little over 12 years. I have yet to be disappointed.
Date published: 2023-03-13
Rated 5 out of 5 by from TurboTax Is Simple And Helpful It is easy to complete your Tax Return with TurboTax. If you have questions, the search tool and information provided is very helpful. TurboTax steps you all the way through the process!
Date published: 2023-03-13
Rated 1 out of 5 by from TurboTax is problematic I did not finish my 2021 taxes and recently I went back to finish up and was not able to pull up my file and finish and submit. After many hours and live help I was not able to do it so I had to start from the beginning and annoyingly turbotax made me pay a second time. I want my money back
Date published: 2023-03-13
Rated 5 out of 5 by from Easy, quick, good return The process was easy, quick, and I got a good return. Customer Service very helpful and friendly.
Date published: 2023-03-13
Rated 5 out of 5 by from Really Appreciate Turbo Tax I love that I don't have to depend on another person to help me file my self-employed taxes.
Date published: 2023-03-13
Rated 5 out of 5 by from Easy to use and understand for the self-employed Filing taxes as a self-employed person can feel complicated. Turbotax made it easy.
Date published: 2023-03-13
Rated 4 out of 5 by from Love Turbotax BUT fix the efile page size error Been using turbotax for many years. Easy to use, walks through every step including the required forms, more reliable than using a paid expert (in the past the hired experts I chose either waited until the last minute to file OR asked me how to include my stock sale profits.) This year though I encountered an infuriating known error on the efile page where the page size would not work with my laptop. Found the resolution on googling the known error - this is the first time I've found this type of issue but inquiries online went back to 2019. Except for coming up short at the last step, love turbotax.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6570
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax was awesome I've filed with you guys for 5 years now. This was the first year I was required to pay for my smaller then usual return and there was no explanation on why the additional expenses were added.
Date published: 2023-03-13
Rated 3 out of 5 by from Well, this year was more troubleIsome I had to call TurboTax and Intuit so many times for clarification with multiple issues this tax year. From ordering the wrong recommended version of turbotax to issues getting refunded for the wrong version, to the company not able to store different members of my family's returns under one main email.... I mean multiple issues this year! And to top it off their customer service was supposed to call about another issue and even though I was on the phone when they called and did NOT speak to a rep to resolve the issue the ticket was marked as resolved and everyone but me moved on... 2023 might be a new year for my tax software buying/using pleasure. Bad experience this year.
Date published: 2023-03-13
Rated 4 out of 5 by from Easy I found this super easy to file. Walks you through all the way.
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is the Best!!! I’ve been using Turbo Tax for a little over 12 years. I have yet to be disappointed.
Date published: 2023-03-13
Rated 5 out of 5 by from TurboTax Is Simple And Helpful It is easy to complete your Tax Return with TurboTax. If you have questions, the search tool and information provided is very helpful. TurboTax steps you all the way through the process!
Date published: 2023-03-13
Rated 1 out of 5 by from TurboTax is problematic I did not finish my 2021 taxes and recently I went back to finish up and was not able to pull up my file and finish and submit. After many hours and live help I was not able to do it so I had to start from the beginning and annoyingly turbotax made me pay a second time. I want my money back
Date published: 2023-03-13
Rated 5 out of 5 by from Easy, quick, good return The process was easy, quick, and I got a good return. Customer Service very helpful and friendly.
Date published: 2023-03-13
Rated 5 out of 5 by from Really Appreciate Turbo Tax I love that I don't have to depend on another person to help me file my self-employed taxes.
Date published: 2023-03-13
Rated 5 out of 5 by from Easy to use and understand for the self-employed Filing taxes as a self-employed person can feel complicated. Turbotax made it easy.
Date published: 2023-03-13
Rated 4 out of 5 by from Love Turbotax BUT fix the efile page size error Been using turbotax for many years. Easy to use, walks through every step including the required forms, more reliable than using a paid expert (in the past the hired experts I chose either waited until the last minute to file OR asked me how to include my stock sale profits.) This year though I encountered an infuriating known error on the efile page where the page size would not work with my laptop. Found the resolution on googling the known error - this is the first time I've found this type of issue but inquiries online went back to 2019. Except for coming up short at the last step, love turbotax.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6570