TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Very Helpful First a time and very simple to use. Happy with it.
Date published: 2023-03-17
Rated 5 out of 5 by from Super easy Process was fast and easy. Definitely made it very easy for me and was able to understand everything.
Date published: 2023-03-17
Rated 1 out of 5 by from Unexpected State file charge or deletion Turbo Tax had an unexpected charge of $59 to file the state tax return or they would delete the state tax return. There was no option to print and file by mail. If you did not pay the $59 then you would have to start your state tax return all over.
Date published: 2023-03-17
Rated 4 out of 5 by from tax change the form change, this was every different for me. Turbo tax help me throw it
Date published: 2023-03-17
Rated 3 out of 5 by from Was better last year Too much going on and price has increased. Not as happy as I was last year with the product but it is what it is.
Date published: 2023-03-17
Rated 5 out of 5 by from Out With the Old. In With the New! My experience with Turbotax was by far a good experience. 2017 was the last time I used Turbotax and what a night and day difference. Hands down much easier to navigate and see the progress and ask for assistance when needed. Of course you have to pay for the assistance, I used it twice and both times customer service was alway within the 5 minute call back. The agents were helpful answering all questions, and professional, resolving all issues promptly. This Turbotax is way more user friendly and easier to use than other programs. Thanks Turbotax!
Date published: 2023-03-17
Rated 2 out of 5 by from Less satisfied this year with TurboTax than prior I am less satisfied this year and every subsequent year than I have been in the past. If a person doesn't read and comprehend the "recommended" options or the "fine print", they could easily be signing up for additional services they don't need. This is a business at the end of the day, and it shows. It feels a bit shady and dishonest or skewed. I do not appreciate that only at the end, when I'm basically done giving all my tax information that TurboTax notifies me that I can't proceed with filing taxes unless I upgrade to Premium, which is pretty much 25% of my tax return anyways. Of course it doesn't tell you until the very end, after you've put in all the information- this doesn't feel right.
Date published: 2023-03-17
Rated 5 out of 5 by from easy to use easy to use. cheapppppppppppppppppppppppppppppppp[pp
Date published: 2023-03-17
Rated 5 out of 5 by from Love it!!! Ive been using turbotax for years. They make it so fast and simple. Each year, it gets easter and faster. You can even just take a picture of your W2 and it auto populates. Amazing!!!
Date published: 2023-03-17
Rated 5 out of 5 by from So User Friendly After using Turbo tax for 7+, I can honestly say I am confident every time.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6569
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Helpful First a time and very simple to use. Happy with it.
Date published: 2023-03-17
Rated 5 out of 5 by from Super easy Process was fast and easy. Definitely made it very easy for me and was able to understand everything.
Date published: 2023-03-17
Rated 1 out of 5 by from Unexpected State file charge or deletion Turbo Tax had an unexpected charge of $59 to file the state tax return or they would delete the state tax return. There was no option to print and file by mail. If you did not pay the $59 then you would have to start your state tax return all over.
Date published: 2023-03-17
Rated 4 out of 5 by from tax change the form change, this was every different for me. Turbo tax help me throw it
Date published: 2023-03-17
Rated 3 out of 5 by from Was better last year Too much going on and price has increased. Not as happy as I was last year with the product but it is what it is.
Date published: 2023-03-17
Rated 5 out of 5 by from Out With the Old. In With the New! My experience with Turbotax was by far a good experience. 2017 was the last time I used Turbotax and what a night and day difference. Hands down much easier to navigate and see the progress and ask for assistance when needed. Of course you have to pay for the assistance, I used it twice and both times customer service was alway within the 5 minute call back. The agents were helpful answering all questions, and professional, resolving all issues promptly. This Turbotax is way more user friendly and easier to use than other programs. Thanks Turbotax!
Date published: 2023-03-17
Rated 2 out of 5 by from Less satisfied this year with TurboTax than prior I am less satisfied this year and every subsequent year than I have been in the past. If a person doesn't read and comprehend the "recommended" options or the "fine print", they could easily be signing up for additional services they don't need. This is a business at the end of the day, and it shows. It feels a bit shady and dishonest or skewed. I do not appreciate that only at the end, when I'm basically done giving all my tax information that TurboTax notifies me that I can't proceed with filing taxes unless I upgrade to Premium, which is pretty much 25% of my tax return anyways. Of course it doesn't tell you until the very end, after you've put in all the information- this doesn't feel right.
Date published: 2023-03-17
Rated 5 out of 5 by from easy to use easy to use. cheapppppppppppppppppppppppppppppppp[pp
Date published: 2023-03-17
Rated 5 out of 5 by from Love it!!! Ive been using turbotax for years. They make it so fast and simple. Each year, it gets easter and faster. You can even just take a picture of your W2 and it auto populates. Amazing!!!
Date published: 2023-03-17
Rated 5 out of 5 by from So User Friendly After using Turbo tax for 7+, I can honestly say I am confident every time.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6569