TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Easy but a few things could be more clear Some of the help could be more clear - we kept getting told to check info from 1099R. The issue was on "state distribution." Though there is no state distribution indicated on 1099R we guessed and put in total distribution - originally assumed this was known from Fed info - and it worked. Hooray, perhaps directions about this could be added or action automated.
Date published: 2023-03-13
Rated 2 out of 5 by from It was more confusing this year My Financial institutions were not on your list. I had to enter info manually. And they are major banks!
Date published: 2023-03-13
Rated 4 out of 5 by from Good, yet could be a tad better! This is my first time using TurboTax Home & Business, as I opened an LLC in November of last year. The process for the most part was easy, however, not being able to see the actuals form while completing my taxes left me puzzled a few times. I believe that the product can be improved by providing additional guidance for businesses that start in the middle of year--something that probably occurs frequently. There were times when I was prompted to enter amounts but it was unclear if I should enter the expense for the full year or pro-rated it as I had entered when I started the business (i.e., home insurance paid in full before I opened the LLC). Since I could not see what was entered in the form, I hand to re-enter amounts at the end of sections.
Date published: 2023-03-13
Rated 2 out of 5 by from TurboTax has serious issues but agent was awesome Multiple problems with Turbotax Business, and 3rd year recurring. Downloading MN state product did not work properly - too many related problems to list here - see agent notes for Case #1515924845. THIRD YEAR IN A ROW I'VE HAD TO SPEND HOURS IF NOT DAYS ON THE PHONE WITH TURBOTAX TO RESOLVE JUST THAT WHICH CAUSED ME TO MISS -EFILE DEADLINE IN PRIOR YEARS!!! Turbotax also wouldn't let me file MN state return electronically once we resolved that, saying it was due 1/17/23 when in fact it's not due till 3/15/23 - MAJOR headache that could affect my individual tax refund timing in a big way. Agent was extremely patient and collaborative and pulled in coworkers however, and said she's refunding my money for the state product (still need to confirm this was done) while still allowing me the use of it. WE also had major delays trying to screen share, and the normal Shift-Enter method never even worked. Plus Turbotax had transmission errors with the federal e-file twice. What next?? H&R Block here I come for Tax Year 2023!
Date published: 2023-03-13
Rated 4 out of 5 by from TurboTax is easy to use. I was able to enter my information and get taxes done quickly. I had all my documentation ready and just had to enter the information.
Date published: 2023-03-13
Rated 5 out of 5 by from Quick and Easiest Way to Do Your Taxes Every year, it takes just about an hour of time to file my taxes. Turbo Tax makes it so easy. My time is precious and Turbo Tax respects that!
Date published: 2023-03-13
Rated 1 out of 5 by from Charge too much Nickel and dime someone for everything. $40 just to e-file? I won't be using TurboTax again.
Date published: 2023-03-13
Rated 2 out of 5 by from Too Expensive this year I used to love Turbo Tax before the rate increase. I could have paid for a professional to file my taxes this year, saved myself significant time and energy, and had money left over, for the prices I was charged to file with Turbo Tax
Date published: 2023-03-13
Rated 5 out of 5 by from Love Turbo Tax. Lorena was awesome!!! Extremely satisfied! I want her next year until eternity.
Date published: 2023-03-13
Rated 5 out of 5 by from Simple and easy. No time wasted. Step by step, with explanations for everything, this service is very easy to use. TurboTax really helped put me at ease. What seems so daunting is now simple. Thanks!
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6545
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy but a few things could be more clear Some of the help could be more clear - we kept getting told to check info from 1099R. The issue was on "state distribution." Though there is no state distribution indicated on 1099R we guessed and put in total distribution - originally assumed this was known from Fed info - and it worked. Hooray, perhaps directions about this could be added or action automated.
Date published: 2023-03-13
Rated 2 out of 5 by from It was more confusing this year My Financial institutions were not on your list. I had to enter info manually. And they are major banks!
Date published: 2023-03-13
Rated 4 out of 5 by from Good, yet could be a tad better! This is my first time using TurboTax Home & Business, as I opened an LLC in November of last year. The process for the most part was easy, however, not being able to see the actuals form while completing my taxes left me puzzled a few times. I believe that the product can be improved by providing additional guidance for businesses that start in the middle of year--something that probably occurs frequently. There were times when I was prompted to enter amounts but it was unclear if I should enter the expense for the full year or pro-rated it as I had entered when I started the business (i.e., home insurance paid in full before I opened the LLC). Since I could not see what was entered in the form, I hand to re-enter amounts at the end of sections.
Date published: 2023-03-13
Rated 2 out of 5 by from TurboTax has serious issues but agent was awesome Multiple problems with Turbotax Business, and 3rd year recurring. Downloading MN state product did not work properly - too many related problems to list here - see agent notes for Case #1515924845. THIRD YEAR IN A ROW I'VE HAD TO SPEND HOURS IF NOT DAYS ON THE PHONE WITH TURBOTAX TO RESOLVE JUST THAT WHICH CAUSED ME TO MISS -EFILE DEADLINE IN PRIOR YEARS!!! Turbotax also wouldn't let me file MN state return electronically once we resolved that, saying it was due 1/17/23 when in fact it's not due till 3/15/23 - MAJOR headache that could affect my individual tax refund timing in a big way. Agent was extremely patient and collaborative and pulled in coworkers however, and said she's refunding my money for the state product (still need to confirm this was done) while still allowing me the use of it. WE also had major delays trying to screen share, and the normal Shift-Enter method never even worked. Plus Turbotax had transmission errors with the federal e-file twice. What next?? H&R Block here I come for Tax Year 2023!
Date published: 2023-03-13
Rated 4 out of 5 by from TurboTax is easy to use. I was able to enter my information and get taxes done quickly. I had all my documentation ready and just had to enter the information.
Date published: 2023-03-13
Rated 5 out of 5 by from Quick and Easiest Way to Do Your Taxes Every year, it takes just about an hour of time to file my taxes. Turbo Tax makes it so easy. My time is precious and Turbo Tax respects that!
Date published: 2023-03-13
Rated 1 out of 5 by from Charge too much Nickel and dime someone for everything. $40 just to e-file? I won't be using TurboTax again.
Date published: 2023-03-13
Rated 2 out of 5 by from Too Expensive this year I used to love Turbo Tax before the rate increase. I could have paid for a professional to file my taxes this year, saved myself significant time and energy, and had money left over, for the prices I was charged to file with Turbo Tax
Date published: 2023-03-13
Rated 5 out of 5 by from Love Turbo Tax. Lorena was awesome!!! Extremely satisfied! I want her next year until eternity.
Date published: 2023-03-13
Rated 5 out of 5 by from Simple and easy. No time wasted. Step by step, with explanations for everything, this service is very easy to use. TurboTax really helped put me at ease. What seems so daunting is now simple. Thanks!
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6545