TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from The Way to File Definity the way to file. I've used over ten years.
Date published: 2023-03-13
Rated 4 out of 5 by from Getting Better, But Can Be Improved Everything works---eventually. Lots of yellow cautions and reviews thaat should not appear, especially without explanations. Should use automation to duplicate 1099G's from the same source instead of making the user enter tax ID details repeatedly,
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is a grear product I have been using Turbo Tax for years and I am always happy with this product and the ease of use. I am also very comfortable with the accuracy of the final return.
Date published: 2023-03-13
Rated 5 out of 5 by from Excellent Turbo Tax My six years using Turbo Tax, I love it, is fax, and easy to do your taxes..
Date published: 2023-03-13
Rated 5 out of 5 by from First Time User First time user here! Love Turbo Tax. Got some great help during a chat with a rep. Will definitely file with Turbo Tax again!
Date published: 2023-03-13
Rated 2 out of 5 by from TurboTax flub cost 1.5 hours of my time, no change I was notified of non-acceptance of my return, and TurboTax said no worries, they'd fix it. After an hour and one half of deleting and reinputting forms, there was no change in tax owed. Not a fun experience, and I'll see if IRS accepts this refiling....
Date published: 2023-03-13
Rated 5 out of 5 by from Love it Fast Easy and way cheaper then other tax offices 100%recomended
Date published: 2023-03-13
Rated 5 out of 5 by from EASY PEASY it was! A pleasant experience easy to use fast fast fast!!
Date published: 2023-03-13
Rated 2 out of 5 by from Well done software, exploitative payment structure After paying at costco for the software, I was initially happy to file my returns easily. But the $45 for a second state wasn't worth it (I worked in 2 states) After selecting to file the 2nd state tax return independently, Then when i was done it wanted me to pay $25 each for the single (supposedly free) state and an additional 25 for the (supposedly free) federal return. Then a $40 charge for using direct deposit instead of a credit card seems outlandish. It feels like the added charges at the end are clearly to exploit customers who are just tired from filing their taxes already. I won't be paying turbo tax any money next year.
Date published: 2023-03-13
Rated 4 out of 5 by from Turbo Tax Made it Easy I loved the live chat feature. The were able to answer all my questions and even share my screen.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6539
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from The Way to File Definity the way to file. I've used over ten years.
Date published: 2023-03-13
Rated 4 out of 5 by from Getting Better, But Can Be Improved Everything works---eventually. Lots of yellow cautions and reviews thaat should not appear, especially without explanations. Should use automation to duplicate 1099G's from the same source instead of making the user enter tax ID details repeatedly,
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo Tax is a grear product I have been using Turbo Tax for years and I am always happy with this product and the ease of use. I am also very comfortable with the accuracy of the final return.
Date published: 2023-03-13
Rated 5 out of 5 by from Excellent Turbo Tax My six years using Turbo Tax, I love it, is fax, and easy to do your taxes..
Date published: 2023-03-13
Rated 5 out of 5 by from First Time User First time user here! Love Turbo Tax. Got some great help during a chat with a rep. Will definitely file with Turbo Tax again!
Date published: 2023-03-13
Rated 2 out of 5 by from TurboTax flub cost 1.5 hours of my time, no change I was notified of non-acceptance of my return, and TurboTax said no worries, they'd fix it. After an hour and one half of deleting and reinputting forms, there was no change in tax owed. Not a fun experience, and I'll see if IRS accepts this refiling....
Date published: 2023-03-13
Rated 5 out of 5 by from Love it Fast Easy and way cheaper then other tax offices 100%recomended
Date published: 2023-03-13
Rated 5 out of 5 by from EASY PEASY it was! A pleasant experience easy to use fast fast fast!!
Date published: 2023-03-13
Rated 2 out of 5 by from Well done software, exploitative payment structure After paying at costco for the software, I was initially happy to file my returns easily. But the $45 for a second state wasn't worth it (I worked in 2 states) After selecting to file the 2nd state tax return independently, Then when i was done it wanted me to pay $25 each for the single (supposedly free) state and an additional 25 for the (supposedly free) federal return. Then a $40 charge for using direct deposit instead of a credit card seems outlandish. It feels like the added charges at the end are clearly to exploit customers who are just tired from filing their taxes already. I won't be paying turbo tax any money next year.
Date published: 2023-03-13
Rated 4 out of 5 by from Turbo Tax Made it Easy I loved the live chat feature. The were able to answer all my questions and even share my screen.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6539