TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Fast and Easy but too many screens to upgrade Fast and easy but trying to often to get me to upgrade
Date published: 2023-03-14
Rated 5 out of 5 by from Very easy We filed our taxes for the first time jointly using turbo tax and they made it so simple and easy!
Date published: 2023-03-14
Rated 3 out of 5 by from Smooth File Process, Expensive The process for filing taxes went smoothly. This was the first year I had a W2, 1099-NEC, school related tax documents and dividends/interest earned documents to file with. The steps were easy to follow and additional information/definitions/explanations for terms and processes were provided throughout the process. Finally, when it came to actually file, I had to upgrade to the second tier and at the end, the total cost was $126.85 (premium costs $119, but $7.85 tax was added). My fiance' filed with H&R Block and is filing with the same circumstances as I am - he only paid $50 to file. Unfortunately, if prices do not decrease by next year, I will be leaving TurboTax for H&R Block.
Date published: 2023-03-14
Rated 3 out of 5 by from Quick... but fortunately I know what I'm doing There are a few confusing questions/screens (specific to married filing jointly: HDHP coverage, asks if the spouse was covered by a HDHP, but when covered by the primary taxpayers HDHP, the correct answer seems to be "no") and lacking guidance (medical expenses, count HSA or no?) I think this would be a very stressful experience for someone who isn't particularly adept at language or finance, or someone who's flustered easily.
Date published: 2023-03-14
Rated 5 out of 5 by from Great Helpful, easy to use, FAQ took care of any questions
Date published: 2023-03-14
Rated 5 out of 5 by from 6 years and counting Easy to understand, very informative, and always reliable since I started here in the US.
Date published: 2023-03-14
Rated 5 out of 5 by from Excellent Friendly user and excellent easy to follow and good guidance for everyone.
Date published: 2023-03-14
Rated 5 out of 5 by from 2023 Taxes Easy to use. Asks important questions. Well done. Well thought out program.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is Good and understandable and easy to w Turbo tax was good and understandable and easy to work with
Date published: 2023-03-14
Rated 5 out of 5 by from Great Easy to use, very efficient would highly recommend
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6536
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Fast and Easy but too many screens to upgrade Fast and easy but trying to often to get me to upgrade
Date published: 2023-03-14
Rated 5 out of 5 by from Very easy We filed our taxes for the first time jointly using turbo tax and they made it so simple and easy!
Date published: 2023-03-14
Rated 3 out of 5 by from Smooth File Process, Expensive The process for filing taxes went smoothly. This was the first year I had a W2, 1099-NEC, school related tax documents and dividends/interest earned documents to file with. The steps were easy to follow and additional information/definitions/explanations for terms and processes were provided throughout the process. Finally, when it came to actually file, I had to upgrade to the second tier and at the end, the total cost was $126.85 (premium costs $119, but $7.85 tax was added). My fiance' filed with H&R Block and is filing with the same circumstances as I am - he only paid $50 to file. Unfortunately, if prices do not decrease by next year, I will be leaving TurboTax for H&R Block.
Date published: 2023-03-14
Rated 3 out of 5 by from Quick... but fortunately I know what I'm doing There are a few confusing questions/screens (specific to married filing jointly: HDHP coverage, asks if the spouse was covered by a HDHP, but when covered by the primary taxpayers HDHP, the correct answer seems to be "no") and lacking guidance (medical expenses, count HSA or no?) I think this would be a very stressful experience for someone who isn't particularly adept at language or finance, or someone who's flustered easily.
Date published: 2023-03-14
Rated 5 out of 5 by from Great Helpful, easy to use, FAQ took care of any questions
Date published: 2023-03-14
Rated 5 out of 5 by from 6 years and counting Easy to understand, very informative, and always reliable since I started here in the US.
Date published: 2023-03-14
Rated 5 out of 5 by from Excellent Friendly user and excellent easy to follow and good guidance for everyone.
Date published: 2023-03-14
Rated 5 out of 5 by from 2023 Taxes Easy to use. Asks important questions. Well done. Well thought out program.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is Good and understandable and easy to w Turbo tax was good and understandable and easy to work with
Date published: 2023-03-14
Rated 5 out of 5 by from Great Easy to use, very efficient would highly recommend
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6536