TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 4 out of 5 by
specialladyalways from
turbo tax if easy and quick
I was able to do my tax return online and save money , The process was easy and quick.
Date published: 2023-03-14
Rated 5 out of 5 by
ZeeLee100 from
Turbo tax was easy and fast
Step by step, easy to do follow. I really appreciate that I was asked through it if I wanted to throw any thing I put in.
Date published: 2023-03-14
Rated 4 out of 5 by
OregonE from
Shared Policy Allocation instructions form 1059-A
Need A LOT more information and direction for tax filers who might need to do a "shared policy allocation" on their 1059-A form, that links to Form 8962: divorced couples, unexpected changes in household size during year, etc. Totally missed little section IV on how to share the cost of the Premium Tax Credit for health insurance between multiple tax families. IRS rejected our filing the first time as they said this needed to be reconciled. Would be nice if when going through final review, TurboTax asked "Did you have a healthmarketplace insurance policy? If so, did you complete forms 1059-A/8962? (with a link back to that section in the Medical Section of Deductions and Credits.)
Date published: 2023-03-14
Rated 5 out of 5 by
bitbai from
good experience
Very nice experience Very nice experience Very nice experience
Date published: 2023-03-14
Rated 5 out of 5 by
JenRT from
Great tax preparation product
Easy to use and is the fastest way to complete taxes.
Date published: 2023-03-14
Rated 5 out of 5 by
Amitava BANERJEE from
Turbo tax is wonderful
i have very good experience with turbo tax. Turbo tax guided me nicely to submit my tax retun
Date published: 2023-03-14
Rated 4 out of 5 by
Lucky0000007 from
2022 Robert income tax
great experience. Easy program to use. great help options.
Date published: 2023-03-14
Rated 2 out of 5 by
Blue_Symphony from
Customer service is the worst it has been in years
Out of everyone who helped me today, Misty was the most helpful, empathic and caring in understanding what i was facing and the issues I've had with customer service for 11 hours. Thats longer than a day job. Even though Malinda helped solve my main problem with the federal tax, she had the nerves to tell me basically, "I've been through this for so many hours because I choose to file on my own." I have NEVER taken this long to file taxes and that's because not one representative knew what they were doing and the calls kept dropping; also, the automated system was difficult to bypass about two times because they don't understand simple English. My worst experience filing online in 3 years. What happened this year? I do my own taxes with little help, not 11 hours...darn near half a day to file taxes.
Date published: 2023-03-14
Rated 4 out of 5 by
Med Mac from
slight stress
stressful when you have a major life change like marriage and you try to file without the help of the turbo tax experts. But I still didn't want to pay for them ether.
Date published: 2023-03-14
Rated 5 out of 5 by
JJJJ 7 from
tax 2022
Easy to use and very fast. Love this awesome product.
All TurboTax® Offerings Reviews - Page 6516
Date published: 2023-03-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
specialladyalways from
turbo tax if easy and quick
I was able to do my tax return online and save money , The process was easy and quick.
Date published: 2023-03-14
Rated 5 out of 5 by
ZeeLee100 from
Turbo tax was easy and fast
Step by step, easy to do follow. I really appreciate that I was asked through it if I wanted to throw any thing I put in.
Date published: 2023-03-14
Rated 4 out of 5 by
OregonE from
Shared Policy Allocation instructions form 1059-A
Need A LOT more information and direction for tax filers who might need to do a "shared policy allocation" on their 1059-A form, that links to Form 8962: divorced couples, unexpected changes in household size during year, etc. Totally missed little section IV on how to share the cost of the Premium Tax Credit for health insurance between multiple tax families. IRS rejected our filing the first time as they said this needed to be reconciled. Would be nice if when going through final review, TurboTax asked "Did you have a healthmarketplace insurance policy? If so, did you complete forms 1059-A/8962? (with a link back to that section in the Medical Section of Deductions and Credits.)
Date published: 2023-03-14
Rated 5 out of 5 by
bitbai from
good experience
Very nice experience Very nice experience Very nice experience
Date published: 2023-03-14
Rated 5 out of 5 by
JenRT from
Great tax preparation product
Easy to use and is the fastest way to complete taxes.
Date published: 2023-03-14
Rated 5 out of 5 by
Amitava BANERJEE from
Turbo tax is wonderful
i have very good experience with turbo tax. Turbo tax guided me nicely to submit my tax retun
Date published: 2023-03-14
Rated 4 out of 5 by
Lucky0000007 from
2022 Robert income tax
great experience. Easy program to use. great help options.
Date published: 2023-03-14
Rated 2 out of 5 by
Blue_Symphony from
Customer service is the worst it has been in years
Out of everyone who helped me today, Misty was the most helpful, empathic and caring in understanding what i was facing and the issues I've had with customer service for 11 hours. Thats longer than a day job. Even though Malinda helped solve my main problem with the federal tax, she had the nerves to tell me basically, "I've been through this for so many hours because I choose to file on my own." I have NEVER taken this long to file taxes and that's because not one representative knew what they were doing and the calls kept dropping; also, the automated system was difficult to bypass about two times because they don't understand simple English. My worst experience filing online in 3 years. What happened this year? I do my own taxes with little help, not 11 hours...darn near half a day to file taxes.
Date published: 2023-03-14
Rated 4 out of 5 by
Med Mac from
slight stress
stressful when you have a major life change like marriage and you try to file without the help of the turbo tax experts. But I still didn't want to pay for them ether.
Date published: 2023-03-14
Rated 5 out of 5 by
JJJJ 7 from
tax 2022
Easy to use and very fast. Love this awesome product.
All TurboTax® Offerings Reviews - Page 6516
Date published: 2023-03-14