TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Shared Policy Allocation instructions form 1059-A Need A LOT more information and direction for tax filers who might need to do a "shared policy allocation" on their 1059-A form, that links to Form 8962: divorced couples, unexpected changes in household size during year, etc. Totally missed little section IV on how to share the cost of the Premium Tax Credit for health insurance between multiple tax families. IRS rejected our filing the first time as they said this needed to be reconciled. Would be nice if when going through final review, TurboTax asked "Did you have a healthmarketplace insurance policy? If so, did you complete forms 1059-A/8962? (with a link back to that section in the Medical Section of Deductions and Credits.)
Date published: 2023-03-14
Rated 5 out of 5 by from good experience Very nice experience Very nice experience Very nice experience
Date published: 2023-03-14
Rated 5 out of 5 by from Great tax preparation product Easy to use and is the fastest way to complete taxes.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax is wonderful i have very good experience with turbo tax. Turbo tax guided me nicely to submit my tax retun
Date published: 2023-03-14
Rated 4 out of 5 by from 2022 Robert income tax great experience. Easy program to use. great help options.
Date published: 2023-03-14
Rated 2 out of 5 by from Customer service is the worst it has been in years Out of everyone who helped me today, Misty was the most helpful, empathic and caring in understanding what i was facing and the issues I've had with customer service for 11 hours. Thats longer than a day job. Even though Malinda helped solve my main problem with the federal tax, she had the nerves to tell me basically, "I've been through this for so many hours because I choose to file on my own." I have NEVER taken this long to file taxes and that's because not one representative knew what they were doing and the calls kept dropping; also, the automated system was difficult to bypass about two times because they don't understand simple English. My worst experience filing online in 3 years. What happened this year? I do my own taxes with little help, not 11 hours...darn near half a day to file taxes.
Date published: 2023-03-14
Rated 4 out of 5 by from slight stress stressful when you have a major life change like marriage and you try to file without the help of the turbo tax experts. But I still didn't want to pay for them ether.
Date published: 2023-03-14
Rated 5 out of 5 by from tax 2022 Easy to use and very fast. Love this awesome product.
Date published: 2023-03-14
Rated 5 out of 5 by from So easy! Amir was so helpful and kind. He went above and beyond my expectations.
Date published: 2023-03-14
Rated 5 out of 5 by from James from Turbotax is AMAZING James helped so much for my first year filing taxes. I must say he is the BEST gift I could have had for this season after losing my mother to cancer and having to file taxes at 24. As an MD PhD student with videography side gigs, I had some trouble figuring out how to use this properly. James completely saved me and went above/beyond. Turbotax is awesome and this dude is even better! Using it every year from now on.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6514
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Shared Policy Allocation instructions form 1059-A Need A LOT more information and direction for tax filers who might need to do a "shared policy allocation" on their 1059-A form, that links to Form 8962: divorced couples, unexpected changes in household size during year, etc. Totally missed little section IV on how to share the cost of the Premium Tax Credit for health insurance between multiple tax families. IRS rejected our filing the first time as they said this needed to be reconciled. Would be nice if when going through final review, TurboTax asked "Did you have a healthmarketplace insurance policy? If so, did you complete forms 1059-A/8962? (with a link back to that section in the Medical Section of Deductions and Credits.)
Date published: 2023-03-14
Rated 5 out of 5 by from good experience Very nice experience Very nice experience Very nice experience
Date published: 2023-03-14
Rated 5 out of 5 by from Great tax preparation product Easy to use and is the fastest way to complete taxes.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax is wonderful i have very good experience with turbo tax. Turbo tax guided me nicely to submit my tax retun
Date published: 2023-03-14
Rated 4 out of 5 by from 2022 Robert income tax great experience. Easy program to use. great help options.
Date published: 2023-03-14
Rated 2 out of 5 by from Customer service is the worst it has been in years Out of everyone who helped me today, Misty was the most helpful, empathic and caring in understanding what i was facing and the issues I've had with customer service for 11 hours. Thats longer than a day job. Even though Malinda helped solve my main problem with the federal tax, she had the nerves to tell me basically, "I've been through this for so many hours because I choose to file on my own." I have NEVER taken this long to file taxes and that's because not one representative knew what they were doing and the calls kept dropping; also, the automated system was difficult to bypass about two times because they don't understand simple English. My worst experience filing online in 3 years. What happened this year? I do my own taxes with little help, not 11 hours...darn near half a day to file taxes.
Date published: 2023-03-14
Rated 4 out of 5 by from slight stress stressful when you have a major life change like marriage and you try to file without the help of the turbo tax experts. But I still didn't want to pay for them ether.
Date published: 2023-03-14
Rated 5 out of 5 by from tax 2022 Easy to use and very fast. Love this awesome product.
Date published: 2023-03-14
Rated 5 out of 5 by from So easy! Amir was so helpful and kind. He went above and beyond my expectations.
Date published: 2023-03-14
Rated 5 out of 5 by from James from Turbotax is AMAZING James helped so much for my first year filing taxes. I must say he is the BEST gift I could have had for this season after losing my mother to cancer and having to file taxes at 24. As an MD PhD student with videography side gigs, I had some trouble figuring out how to use this properly. James completely saved me and went above/beyond. Turbotax is awesome and this dude is even better! Using it every year from now on.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6514