TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Hidden fees everywhere The service asks you multiple times to add unneeded add-ons and has so many hidden fees you need to look carefully for otherwise they'll just steal half your return, like having a $40 fee just for using your return to pay for their services without telling you prior that it'll costs you more. Nothing on this site is free and they'll charge you no matter what so look elsewhere.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax has been getting better every year! Everything I needed, in an easy to use interface!!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is amazing!!! Turbo Tax makes it so easy to do your taxes with plenty of resources, should you have any questions or concerns.
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome but still need improvement Great tool, I was scared about doing tax filing, this tool is great and I just follow step by step to finish the e-filing. But few features still need to be improved 1. cannot import 1099-b from StockPlan Connect 2. when importing from StockPlan is not available, there's no option to upload 1099-b, I have to enter one by one which is boring, uploading might be another option
Date published: 2023-03-14
Rated 5 out of 5 by from I love turbotax This year's experience was quick and simple...the way it should be.
Date published: 2023-03-14
Rated 5 out of 5 by from good it was a very good experience. it was nice and simple.
Date published: 2023-03-14
Rated 2 out of 5 by from review process sucks For most part it seems straightforward unless there is a review. the review process should take you back to your entry not the actual file going to the IRS.
Date published: 2023-03-14
Rated 4 out of 5 by from turbo It was great. A little bit confusing sometimes but great none the less
Date published: 2023-03-14
Rated 2 out of 5 by from Not impressed... Strictly app/web experience. Not as thorough as another service I've always used. That company sucks, but they've got a really good online DIY tax prep platform... Never had an e- file rejected before. This was my first, and for something so silly! It took several rounds of clicking through the app just to figure out how to correct the issue because the app kept saying that I already fixed the issue, but knew I hadn't. I had to follow the promps (almost) all the way to re-e-file without the fix just to gain access to my return to make the necessary adjustment.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax translates tax filing into easy steps Turbo Tax gives me specific steps to follow and explains what information is needed. It also provides helping hands when I really don't understand something about filing.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6497
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Hidden fees everywhere The service asks you multiple times to add unneeded add-ons and has so many hidden fees you need to look carefully for otherwise they'll just steal half your return, like having a $40 fee just for using your return to pay for their services without telling you prior that it'll costs you more. Nothing on this site is free and they'll charge you no matter what so look elsewhere.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax has been getting better every year! Everything I needed, in an easy to use interface!!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is amazing!!! Turbo Tax makes it so easy to do your taxes with plenty of resources, should you have any questions or concerns.
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome but still need improvement Great tool, I was scared about doing tax filing, this tool is great and I just follow step by step to finish the e-filing. But few features still need to be improved 1. cannot import 1099-b from StockPlan Connect 2. when importing from StockPlan is not available, there's no option to upload 1099-b, I have to enter one by one which is boring, uploading might be another option
Date published: 2023-03-14
Rated 5 out of 5 by from I love turbotax This year's experience was quick and simple...the way it should be.
Date published: 2023-03-14
Rated 5 out of 5 by from good it was a very good experience. it was nice and simple.
Date published: 2023-03-14
Rated 2 out of 5 by from review process sucks For most part it seems straightforward unless there is a review. the review process should take you back to your entry not the actual file going to the IRS.
Date published: 2023-03-14
Rated 4 out of 5 by from turbo It was great. A little bit confusing sometimes but great none the less
Date published: 2023-03-14
Rated 2 out of 5 by from Not impressed... Strictly app/web experience. Not as thorough as another service I've always used. That company sucks, but they've got a really good online DIY tax prep platform... Never had an e- file rejected before. This was my first, and for something so silly! It took several rounds of clicking through the app just to figure out how to correct the issue because the app kept saying that I already fixed the issue, but knew I hadn't. I had to follow the promps (almost) all the way to re-e-file without the fix just to gain access to my return to make the necessary adjustment.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax translates tax filing into easy steps Turbo Tax gives me specific steps to follow and explains what information is needed. It also provides helping hands when I really don't understand something about filing.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6497