TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax is great TurboTax is easy to use and efficient! The step by step process is structured very well.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is very easy to use Didn't need the live advisor. The walk through was very easy.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is Awesome I've been using Turbo Tax for 3 years now. Its convenient and so easy to use, whenever i have a question they helped me out and i get the max return. I'm very satisfied and recommend to everybody to try Turbo Tax.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax Experience TurboTax is great! It makes filing my taxes smooth and easy every year!
Date published: 2023-03-17
Rated 2 out of 5 by from Frozen in time, no real improvements last 20 yrs Basic stuff works great. But then again - who needs help with them. I know how to read w-2 boxes and use them on income side. Complex stuff - no explanation - rather complex stuff are asked of me to decide and enter in forms!!?!?!? If I knew them, I would not need tax software. I have been using TurboTax since 2021. I have yet to see an improvement where it matters - stuff an ordinary person cannot do - like QBI (just one of several examples).
Date published: 2023-03-17
Rated 1 out of 5 by from more money taken out then expected more money taken out then expected.more money taken out then expected
Date published: 2023-03-17
Rated 1 out of 5 by from alabama return was incorrect/misleading Until year 2021 the turbotax transferred not taxable by state pensions costiing me over $10000 dollars between 2004 and 2020. They offer no recourses to recover. Cannot amend back over 3 years.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax Saves SO MUCH TIME TurboTax is really my favorite platform to use for filing taxes. It's easy and I appreciate that you can get help on the spot.
Date published: 2023-03-17
Rated 5 out of 5 by from Always smooth taxes with turbo Turbo tax is always fast, easy, and affordable. Any questions are answered swiftly by tax experts. My refund is significantly more then when I went with other tax experts.
Date published: 2023-03-17
Rated 1 out of 5 by from Excessive Pushing to Upgrade and Expensive The sheer amount of times I was asked to upgrade to the ever escallating priemium tiers was frustrating, beyond frustrating, and eventually I was forced to upgrade the second highest tier so that a single 1099 could be filed out of state. That brought the total to over $300... Basically for one document... Then it continued to ask me to upgrade again. I absolutely will not be using Turbo Tax again next year. The upgrades are similar to dealing with a digital pop-up used car salesman and it has just gotten more expensive than its worth. I don't have complicated taxes at all and the fact that filing out of state came up and left me with the option of buy their over-priced package with a bunch of things I will never use, are go someplace else and start over is really frustrating considering how Turbo Tax has been in the past. Should have gone someplace else, will not be coming back next year.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6477
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is great TurboTax is easy to use and efficient! The step by step process is structured very well.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is very easy to use Didn't need the live advisor. The walk through was very easy.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is Awesome I've been using Turbo Tax for 3 years now. Its convenient and so easy to use, whenever i have a question they helped me out and i get the max return. I'm very satisfied and recommend to everybody to try Turbo Tax.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax Experience TurboTax is great! It makes filing my taxes smooth and easy every year!
Date published: 2023-03-17
Rated 2 out of 5 by from Frozen in time, no real improvements last 20 yrs Basic stuff works great. But then again - who needs help with them. I know how to read w-2 boxes and use them on income side. Complex stuff - no explanation - rather complex stuff are asked of me to decide and enter in forms!!?!?!? If I knew them, I would not need tax software. I have been using TurboTax since 2021. I have yet to see an improvement where it matters - stuff an ordinary person cannot do - like QBI (just one of several examples).
Date published: 2023-03-17
Rated 1 out of 5 by from more money taken out then expected more money taken out then expected.more money taken out then expected
Date published: 2023-03-17
Rated 1 out of 5 by from alabama return was incorrect/misleading Until year 2021 the turbotax transferred not taxable by state pensions costiing me over $10000 dollars between 2004 and 2020. They offer no recourses to recover. Cannot amend back over 3 years.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax Saves SO MUCH TIME TurboTax is really my favorite platform to use for filing taxes. It's easy and I appreciate that you can get help on the spot.
Date published: 2023-03-17
Rated 5 out of 5 by from Always smooth taxes with turbo Turbo tax is always fast, easy, and affordable. Any questions are answered swiftly by tax experts. My refund is significantly more then when I went with other tax experts.
Date published: 2023-03-17
Rated 1 out of 5 by from Excessive Pushing to Upgrade and Expensive The sheer amount of times I was asked to upgrade to the ever escallating priemium tiers was frustrating, beyond frustrating, and eventually I was forced to upgrade the second highest tier so that a single 1099 could be filed out of state. That brought the total to over $300... Basically for one document... Then it continued to ask me to upgrade again. I absolutely will not be using Turbo Tax again next year. The upgrades are similar to dealing with a digital pop-up used car salesman and it has just gotten more expensive than its worth. I don't have complicated taxes at all and the fact that filing out of state came up and left me with the option of buy their over-priced package with a bunch of things I will never use, are go someplace else and start over is really frustrating considering how Turbo Tax has been in the past. Should have gone someplace else, will not be coming back next year.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6477