TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
laddison86 from
Super easy!
They make it super user friendly and easy to file my taxes. I appreciate the ease and overall smoothness of this program.
Date published: 2023-03-14
Rated 2 out of 5 by
Mary 2023 from
More and more frustrating
I am not happy with how the program has changed. I could not get good information online and will seriously consider another product next year. The only good thing was the live operator who called me (Kari) and walked me through the last few obstacles. She was great!!
Date published: 2023-03-14
Rated 5 out of 5 by
Pangacutimivuaro from
Awesome
I got help from a representative and he was helpful
Date published: 2023-03-14
Rated 1 out of 5 by
123 cpa from
I am leaving turbo tax
Your hidden processing fee $40 is sneaky and unnecessary. You charge for Mass return and Ct is supposedly free, but you charge an additional fee to e file CT and Mass. Goodbye and good riddance.
Date published: 2023-03-14
Rated 1 out of 5 by
gtdutch from
My Returns were rejected 3 times
My returns were rejected 3 times. I spoke with 3 different representatives on how to fix the issue. The last representative I was on the phone with for over an hour. I how to download the desktop version and submit my taxes again, but they were rejected again. Only this time did I receive the correct information to resolve the issue. Don't think I will be using TurboTax next year.
Date published: 2023-03-14
Rated 5 out of 5 by
Dimitrisfktsas from
Easy to navigate and use
I completed filing my taxes relatively quickly, given the amount of information/ items I had to go through.
Date published: 2023-03-14
Rated 2 out of 5 by
TakeMyMoney22 from
Prices Rising
What started as a fantastic free program now takes advantage of the ease of having all of your data to yearly raise prices. Super easy and quick to use, but it was that way free many years ago as well.
Date published: 2023-03-14
Rated 5 out of 5 by
Whitandherkidds from
Go turbo
Easy fast to the point. Love turbo tax! No other way to go
Date published: 2023-03-14
Rated 4 out of 5 by
WVBizMom from
Good Information Blurbs
Leads you through seamlessly, while also giving you the option to understand the tax process.
Date published: 2023-03-14
Rated 4 out of 5 by
Bodders from
Turbotax CD
Good experience. I like Easystep and ability to switch to forms as needed. I would like to see summary page include specific documents that are required to be mailed with return, instead of a general 'send required documents' notice. The program does mention everything required during the Easystep process throughout the program.
All TurboTax® Offerings Reviews - Page 6471
Date published: 2023-03-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
laddison86 from
Super easy!
They make it super user friendly and easy to file my taxes. I appreciate the ease and overall smoothness of this program.
Date published: 2023-03-14
Rated 2 out of 5 by
Mary 2023 from
More and more frustrating
I am not happy with how the program has changed. I could not get good information online and will seriously consider another product next year. The only good thing was the live operator who called me (Kari) and walked me through the last few obstacles. She was great!!
Date published: 2023-03-14
Rated 5 out of 5 by
Pangacutimivuaro from
Awesome
I got help from a representative and he was helpful
Date published: 2023-03-14
Rated 1 out of 5 by
123 cpa from
I am leaving turbo tax
Your hidden processing fee $40 is sneaky and unnecessary. You charge for Mass return and Ct is supposedly free, but you charge an additional fee to e file CT and Mass. Goodbye and good riddance.
Date published: 2023-03-14
Rated 1 out of 5 by
gtdutch from
My Returns were rejected 3 times
My returns were rejected 3 times. I spoke with 3 different representatives on how to fix the issue. The last representative I was on the phone with for over an hour. I how to download the desktop version and submit my taxes again, but they were rejected again. Only this time did I receive the correct information to resolve the issue. Don't think I will be using TurboTax next year.
Date published: 2023-03-14
Rated 5 out of 5 by
Dimitrisfktsas from
Easy to navigate and use
I completed filing my taxes relatively quickly, given the amount of information/ items I had to go through.
Date published: 2023-03-14
Rated 2 out of 5 by
TakeMyMoney22 from
Prices Rising
What started as a fantastic free program now takes advantage of the ease of having all of your data to yearly raise prices. Super easy and quick to use, but it was that way free many years ago as well.
Date published: 2023-03-14
Rated 5 out of 5 by
Whitandherkidds from
Go turbo
Easy fast to the point. Love turbo tax! No other way to go
Date published: 2023-03-14
Rated 4 out of 5 by
WVBizMom from
Good Information Blurbs
Leads you through seamlessly, while also giving you the option to understand the tax process.
Date published: 2023-03-14
Rated 4 out of 5 by
Bodders from
Turbotax CD
Good experience. I like Easystep and ability to switch to forms as needed. I would like to see summary page include specific documents that are required to be mailed with return, instead of a general 'send required documents' notice. The program does mention everything required during the Easystep process throughout the program.
All TurboTax® Offerings Reviews - Page 6471
Date published: 2023-03-14