TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Super easy! They make it super user friendly and easy to file my taxes. I appreciate the ease and overall smoothness of this program.
Date published: 2023-03-14
Rated 2 out of 5 by from More and more frustrating I am not happy with how the program has changed. I could not get good information online and will seriously consider another product next year. The only good thing was the live operator who called me (Kari) and walked me through the last few obstacles. She was great!!
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome I got help from a representative and he was helpful
Date published: 2023-03-14
Rated 1 out of 5 by from I am leaving turbo tax Your hidden processing fee $40 is sneaky and unnecessary. You charge for Mass return and Ct is supposedly free, but you charge an additional fee to e file CT and Mass. Goodbye and good riddance.
Date published: 2023-03-14
Rated 1 out of 5 by from My Returns were rejected 3 times My returns were rejected 3 times. I spoke with 3 different representatives on how to fix the issue. The last representative I was on the phone with for over an hour. I how to download the desktop version and submit my taxes again, but they were rejected again. Only this time did I receive the correct information to resolve the issue. Don't think I will be using TurboTax next year.
Date published: 2023-03-14
Rated 5 out of 5 by from Easy to navigate and use I completed filing my taxes relatively quickly, given the amount of information/ items I had to go through.
Date published: 2023-03-14
Rated 2 out of 5 by from Prices Rising What started as a fantastic free program now takes advantage of the ease of having all of your data to yearly raise prices. Super easy and quick to use, but it was that way free many years ago as well.
Date published: 2023-03-14
Rated 5 out of 5 by from Go turbo Easy fast to the point. Love turbo tax! No other way to go
Date published: 2023-03-14
Rated 4 out of 5 by from Good Information Blurbs Leads you through seamlessly, while also giving you the option to understand the tax process.
Date published: 2023-03-14
Rated 4 out of 5 by from Turbotax CD Good experience. I like Easystep and ability to switch to forms as needed. I would like to see summary page include specific documents that are required to be mailed with return, instead of a general 'send required documents' notice. The program does mention everything required during the Easystep process throughout the program.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6471
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Super easy! They make it super user friendly and easy to file my taxes. I appreciate the ease and overall smoothness of this program.
Date published: 2023-03-14
Rated 2 out of 5 by from More and more frustrating I am not happy with how the program has changed. I could not get good information online and will seriously consider another product next year. The only good thing was the live operator who called me (Kari) and walked me through the last few obstacles. She was great!!
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome I got help from a representative and he was helpful
Date published: 2023-03-14
Rated 1 out of 5 by from I am leaving turbo tax Your hidden processing fee $40 is sneaky and unnecessary. You charge for Mass return and Ct is supposedly free, but you charge an additional fee to e file CT and Mass. Goodbye and good riddance.
Date published: 2023-03-14
Rated 1 out of 5 by from My Returns were rejected 3 times My returns were rejected 3 times. I spoke with 3 different representatives on how to fix the issue. The last representative I was on the phone with for over an hour. I how to download the desktop version and submit my taxes again, but they were rejected again. Only this time did I receive the correct information to resolve the issue. Don't think I will be using TurboTax next year.
Date published: 2023-03-14
Rated 5 out of 5 by from Easy to navigate and use I completed filing my taxes relatively quickly, given the amount of information/ items I had to go through.
Date published: 2023-03-14
Rated 2 out of 5 by from Prices Rising What started as a fantastic free program now takes advantage of the ease of having all of your data to yearly raise prices. Super easy and quick to use, but it was that way free many years ago as well.
Date published: 2023-03-14
Rated 5 out of 5 by from Go turbo Easy fast to the point. Love turbo tax! No other way to go
Date published: 2023-03-14
Rated 4 out of 5 by from Good Information Blurbs Leads you through seamlessly, while also giving you the option to understand the tax process.
Date published: 2023-03-14
Rated 4 out of 5 by from Turbotax CD Good experience. I like Easystep and ability to switch to forms as needed. I would like to see summary page include specific documents that are required to be mailed with return, instead of a general 'send required documents' notice. The program does mention everything required during the Easystep process throughout the program.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6471