TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax was easy to use but when I had a problem I had just a lil bit of trouble having a representative call back to help fix the issue. other then that everything went well.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy Peasey! The program was easy to use and navigate. I felt confident!
Date published: 2023-04-19
Rated 5 out of 5 by from Very happy with the process. The representative on the phone was nice. She must have a very hard job. The help to enter the w2c was important.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome really easy to use and instructions are cl Easy to understand and instructions and help screens read in easy-to-understand language.
Date published: 2023-04-19
Rated 1 out of 5 by from Hoffible customer service. While completing my taxes I kept getting denied, so I requested a tax professional reach out and assist me. After an hour wait, an agent finally called me and started to assist me. However, during the conversation, I had to repeatedly repeat myself because of the agent's loud background. After each explanation, the "expert" would read the help page to me, the same information I have already studied and attempted to execute. After re-explaining the issue for a fifth time, the agent ultimately hung up on me and did not provide any solutions.
Date published: 2023-04-19
Rated 5 out of 5 by from Great experience I've been using Turbo Tax for years. I went off and started working with an accountant. Came back last year and has been simple and easy
Date published: 2023-04-19
Rated 1 out of 5 by from overpriced, annoying, hard to use ugh! I've been using TurboTax for 20+ years and this year....this year you were horrid. It took me way longer, and was way more frustrating to use. Charged more than normal. and kept adding extra services on I didn't ask for, then made it virtually impossible to remove....so over it
Date published: 2023-04-19
Rated 5 out of 5 by from Was awesome Awesome thank you for amazingly helpful information
Date published: 2023-04-19
Rated 4 out of 5 by from Changes good product. Have used for years. Pricing has gone up for using turbo tax, especially when filing state taxes. Will most likely review options next year.
Date published: 2023-04-19
Rated 4 out of 5 by from TURBO TAX is good Turbo Tax takes you through each step and question.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 646
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax was easy to use but when I had a problem I had just a lil bit of trouble having a representative call back to help fix the issue. other then that everything went well.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy Peasey! The program was easy to use and navigate. I felt confident!
Date published: 2023-04-19
Rated 5 out of 5 by from Very happy with the process. The representative on the phone was nice. She must have a very hard job. The help to enter the w2c was important.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome really easy to use and instructions are cl Easy to understand and instructions and help screens read in easy-to-understand language.
Date published: 2023-04-19
Rated 1 out of 5 by from Hoffible customer service. While completing my taxes I kept getting denied, so I requested a tax professional reach out and assist me. After an hour wait, an agent finally called me and started to assist me. However, during the conversation, I had to repeatedly repeat myself because of the agent's loud background. After each explanation, the "expert" would read the help page to me, the same information I have already studied and attempted to execute. After re-explaining the issue for a fifth time, the agent ultimately hung up on me and did not provide any solutions.
Date published: 2023-04-19
Rated 5 out of 5 by from Great experience I've been using Turbo Tax for years. I went off and started working with an accountant. Came back last year and has been simple and easy
Date published: 2023-04-19
Rated 1 out of 5 by from overpriced, annoying, hard to use ugh! I've been using TurboTax for 20+ years and this year....this year you were horrid. It took me way longer, and was way more frustrating to use. Charged more than normal. and kept adding extra services on I didn't ask for, then made it virtually impossible to remove....so over it
Date published: 2023-04-19
Rated 5 out of 5 by from Was awesome Awesome thank you for amazingly helpful information
Date published: 2023-04-19
Rated 4 out of 5 by from Changes good product. Have used for years. Pricing has gone up for using turbo tax, especially when filing state taxes. Will most likely review options next year.
Date published: 2023-04-19
Rated 4 out of 5 by from TURBO TAX is good Turbo Tax takes you through each step and question.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 646