TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Hidden Calculations I was disappointed when I reviewed my tax return to see that Turbo tax calculated a tax penalty without ever going through the calculation or showing the schedule. All my income occurred in December when I did a Roth conversion. Any tax due is being paid with my return. I had to figure out by myself how to file a waiver of penalty and get the amount removed from my return.
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome Experience !!!! Wonderful Experience !!! Fast, Cheap, Easy and Efficient !!!! Great to have !!!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbotax is excellent My tax expert Carole was very knowledgeable, kind, helpful and very friendly! I appreciate your assistance Carole!
Date published: 2023-03-14
Rated 5 out of 5 by from Excellent I ran into a snag filing my State return for which I received assistance from a pleasant well informed young lady from Alabama. She patiently worked with me for over an hour trying to unsnag an irretrievable error I had made. I am very appreciative of the online help provided by Turbotax, kudos and thanks to your representative.
Date published: 2023-03-14
Rated 1 out of 5 by from Turbo TAX hidden FEES starts at 119 then adds 50 then add 45.... they suck
Date published: 2023-03-14
Rated 4 out of 5 by from Easy to use, but had to upgrade twice. Easy to use. Had to keep upgrading my product as I went along, which was a bit annoying. Took longer to complete than I thought. I had to upgrade my product because I had received one 1099-MISC with no deductions. I don't even have my own business and I chose not to itemize.
Date published: 2023-03-14
Rated 5 out of 5 by from Why use anything else!? I'm so grateful to this service. It's easy and affordable. They walk you through everything. I was so discouraged after visiting a real person at HR Block and was told I'd have to pay almost $1,000 because of the nature of my return. It took me several hours, but once I was finished, I was relieved to learn I'd only have to pay $230! THANK YOU THANK YOU!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax makes is easy and quick Love the feature for importing financial information on investments
Date published: 2023-03-14
Rated 5 out of 5 by from Great to use Worked with a live agent (Edwin). Just have to say working with him was fantastic.
Date published: 2023-03-14
Rated 4 out of 5 by from Problems In the GA section there are two opposing statements, both of which cannot be true. Charging to CC is difficult as the window is bigger than the screen, and it does not allow you to reduce the window. Extra questions when trying to transmit are frustrating and asking for info that should already be available and in some cases cannot be modified.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6446
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Hidden Calculations I was disappointed when I reviewed my tax return to see that Turbo tax calculated a tax penalty without ever going through the calculation or showing the schedule. All my income occurred in December when I did a Roth conversion. Any tax due is being paid with my return. I had to figure out by myself how to file a waiver of penalty and get the amount removed from my return.
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome Experience !!!! Wonderful Experience !!! Fast, Cheap, Easy and Efficient !!!! Great to have !!!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbotax is excellent My tax expert Carole was very knowledgeable, kind, helpful and very friendly! I appreciate your assistance Carole!
Date published: 2023-03-14
Rated 5 out of 5 by from Excellent I ran into a snag filing my State return for which I received assistance from a pleasant well informed young lady from Alabama. She patiently worked with me for over an hour trying to unsnag an irretrievable error I had made. I am very appreciative of the online help provided by Turbotax, kudos and thanks to your representative.
Date published: 2023-03-14
Rated 1 out of 5 by from Turbo TAX hidden FEES starts at 119 then adds 50 then add 45.... they suck
Date published: 2023-03-14
Rated 4 out of 5 by from Easy to use, but had to upgrade twice. Easy to use. Had to keep upgrading my product as I went along, which was a bit annoying. Took longer to complete than I thought. I had to upgrade my product because I had received one 1099-MISC with no deductions. I don't even have my own business and I chose not to itemize.
Date published: 2023-03-14
Rated 5 out of 5 by from Why use anything else!? I'm so grateful to this service. It's easy and affordable. They walk you through everything. I was so discouraged after visiting a real person at HR Block and was told I'd have to pay almost $1,000 because of the nature of my return. It took me several hours, but once I was finished, I was relieved to learn I'd only have to pay $230! THANK YOU THANK YOU!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax makes is easy and quick Love the feature for importing financial information on investments
Date published: 2023-03-14
Rated 5 out of 5 by from Great to use Worked with a live agent (Edwin). Just have to say working with him was fantastic.
Date published: 2023-03-14
Rated 4 out of 5 by from Problems In the GA section there are two opposing statements, both of which cannot be true. Charging to CC is difficult as the window is bigger than the screen, and it does not allow you to reduce the window. Extra questions when trying to transmit are frustrating and asking for info that should already be available and in some cases cannot be modified.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6446