TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Mostly good I like TurboTax for the most part. An improvement that I think would be helpful is to be able to click on the name of a form or schedule that TurboTax is referring to and have it show me what the form typically looks like, what it's related to (e.g., income, health insurance), and highlight where in the form it should occur. I would also like it to tell me what I should do, as TurboTax often does, when I do not have a particular form or schedule. Should I enter zero? Should I leave it blank? Something else? Overall, I think it's a good product, but there are a few things that I think could be improved upon.
Date published: 2023-03-18
Rated 5 out of 5 by from TurboTax was so simple and easy! This was my first time using TurboTax and I found it incredibly easy! My expert Denise was very helpful and knowledgeable, literally answered all of my questions and I understood them well. I absolutely loved using TurboTax
Date published: 2023-03-18
Rated 5 out of 5 by from Love TurboTax I love Turbo Tax. I have used this service for the last several years. It is very user friendly and I would like to recommend for everyone to give it a try.
Date published: 2023-03-18
Rated 5 out of 5 by from quick and easy Needed a live expert to handle e-file issue. Malik was extremely patient and solved my issue.
Date published: 2023-03-18
Rated 4 out of 5 by from Good, but can be improved I still had to make manual corrections after importing info electronically for some of my investments. When there's a 29% increase in the filing fee, I don't expect to be asked to do any manual entry.
Date published: 2023-03-18
Rated 5 out of 5 by from Awesome Can't remember when I didn't use Turbo Tax. It's the only one I use. Never a problem. Thanks
Date published: 2023-03-18
Rated 1 out of 5 by from This is not what it used to be! I have filed with TurboTax for 8yrs now and not only has it gone up in price, but none of the forms match the names you receive. Also, I paid $199 to fill out the information myself!!!!! Last year it was only $69 (I believe). SO disappointed in this company!
Date published: 2023-03-18
Rated 4 out of 5 by from Turbo Tax 2022 Turbo Tax makes it easy to do our taxes ourselves.
Date published: 2023-03-18
Rated 5 out of 5 by from Super User Friendly Program walked me through every step and helped identify areas to review in more depth to maximize deductions and prevent any areas of confusion
Date published: 2023-03-18
Rated 2 out of 5 by from Wow that was hard It was a smooth experience until my e-file would not be submitted because of "errors." These errors were is the Turbo Tax system itself and could not be solved by me or any of the representatives trying to help me. Please fix the errors in your MN states forms please! At the end...hours of my life and your employees lives wasted just so I can go and find someone else to actually help me with my taxes.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6411
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Mostly good I like TurboTax for the most part. An improvement that I think would be helpful is to be able to click on the name of a form or schedule that TurboTax is referring to and have it show me what the form typically looks like, what it's related to (e.g., income, health insurance), and highlight where in the form it should occur. I would also like it to tell me what I should do, as TurboTax often does, when I do not have a particular form or schedule. Should I enter zero? Should I leave it blank? Something else? Overall, I think it's a good product, but there are a few things that I think could be improved upon.
Date published: 2023-03-18
Rated 5 out of 5 by from TurboTax was so simple and easy! This was my first time using TurboTax and I found it incredibly easy! My expert Denise was very helpful and knowledgeable, literally answered all of my questions and I understood them well. I absolutely loved using TurboTax
Date published: 2023-03-18
Rated 5 out of 5 by from Love TurboTax I love Turbo Tax. I have used this service for the last several years. It is very user friendly and I would like to recommend for everyone to give it a try.
Date published: 2023-03-18
Rated 5 out of 5 by from quick and easy Needed a live expert to handle e-file issue. Malik was extremely patient and solved my issue.
Date published: 2023-03-18
Rated 4 out of 5 by from Good, but can be improved I still had to make manual corrections after importing info electronically for some of my investments. When there's a 29% increase in the filing fee, I don't expect to be asked to do any manual entry.
Date published: 2023-03-18
Rated 5 out of 5 by from Awesome Can't remember when I didn't use Turbo Tax. It's the only one I use. Never a problem. Thanks
Date published: 2023-03-18
Rated 1 out of 5 by from This is not what it used to be! I have filed with TurboTax for 8yrs now and not only has it gone up in price, but none of the forms match the names you receive. Also, I paid $199 to fill out the information myself!!!!! Last year it was only $69 (I believe). SO disappointed in this company!
Date published: 2023-03-18
Rated 4 out of 5 by from Turbo Tax 2022 Turbo Tax makes it easy to do our taxes ourselves.
Date published: 2023-03-18
Rated 5 out of 5 by from Super User Friendly Program walked me through every step and helped identify areas to review in more depth to maximize deductions and prevent any areas of confusion
Date published: 2023-03-18
Rated 2 out of 5 by from Wow that was hard It was a smooth experience until my e-file would not be submitted because of "errors." These errors were is the Turbo Tax system itself and could not be solved by me or any of the representatives trying to help me. Please fix the errors in your MN states forms please! At the end...hours of my life and your employees lives wasted just so I can go and find someone else to actually help me with my taxes.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6411