TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from Confusing at times I've been using Turbo Tax for a few years and usually found it pretty good. It had a great UI flow and helpful tips. This year I got super frustrated with the tool. I found the UI flow confusing (needing to switch menu selections from the left side to the top - whereby the top items didn't even look like a full menu). Why not just keep it all on the left navigation bar? Certain areas I could never find again: e.g., I entered my mortgage data and at the very end when about to file, it was asking me to enter the outstanding mortgage by Jan 1, 2021 (not the one from the 1098 form asking for the outstanding mortgage in 2020) which seemed to affect my tax return. Only when I had already continued, I noticed that I had entered the values incorrectly since it only showed the name of the lender which is not descriptive enough (we have both a main mortgage and a HELOC from the same lender). So, I wanted to go back and update that. There was no way - I spent quite some time clicking through the different options again, but I would never see that UI again. When I checked my final Tax Return doc and was searching for the values entered in the 1098, it wouldn't even show up. Also, if I would notice a mistake in that final form, how would I fix it? The structure of the form is quite different to the way the Turbo Tax flow is set up. Super confusing and frustrating. Also, I really disliked all these reminder emails that were advertising for how much money I would get back: Have you ever asked yourself how folks feel who have to owe a bunch of taxes? It's not feeling great. Rubbing in salt in the wound.
Date published: 2021-05-17
Rated 5 out of 5 by from Ver Very professional, have calm, and I didn't got nervious if did something wrong , , she always said no worries and explained and fix. She is WOW
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax is great it was very easy--thank-you! very well planned out and easy to follow steps
Date published: 2021-05-17
Rated 5 out of 5 by from As usual Turbo Tax did me well. Thank-you My tax person was truely wonderful, He helped me thru and pointed out things that I would have not even found on my own.
Date published: 2021-05-17
Rated 1 out of 5 by from Awful Turbo Tax has become worse with age. I have been using this service for 8 years and it has only gotten worse. The step-by-step process confuses and obfuscates the calculations and you cannot easily maneuver between sections.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Great! Super easy and simplified. I do not know tax language but found it to be very easy to follow. It helps explain everything along the way.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax did another great job!! I always put off the taxes til the last moment and then get scared while starting it. Somehow TurboTax makes me feel better, even when I end up owing! It seems so methodical and organized, maybe that's it. Anyway, this is my 6th year, and there's never been a problem.
Date published: 2021-05-17
Rated 5 out of 5 by from Everyone was awesome I was going to file with HR block as I always do but this years taxes were different and they had long wait times and kept transferring me. I gave up and tried TurboTax glad I did. Your experts are wonderful and were able to help me with all my questions.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax review I have been using it for 10 + years. I do it for my family and find it to be pretty easy!
Date published: 2021-05-17
Rated 2 out of 5 by from Disappointing and inflexible When it became clear the my tax return had to me revised, TT did not allow me to add an additional payment to my earlier filing. The Help service was useless.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 638
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Confusing at times I've been using Turbo Tax for a few years and usually found it pretty good. It had a great UI flow and helpful tips. This year I got super frustrated with the tool. I found the UI flow confusing (needing to switch menu selections from the left side to the top - whereby the top items didn't even look like a full menu). Why not just keep it all on the left navigation bar? Certain areas I could never find again: e.g., I entered my mortgage data and at the very end when about to file, it was asking me to enter the outstanding mortgage by Jan 1, 2021 (not the one from the 1098 form asking for the outstanding mortgage in 2020) which seemed to affect my tax return. Only when I had already continued, I noticed that I had entered the values incorrectly since it only showed the name of the lender which is not descriptive enough (we have both a main mortgage and a HELOC from the same lender). So, I wanted to go back and update that. There was no way - I spent quite some time clicking through the different options again, but I would never see that UI again. When I checked my final Tax Return doc and was searching for the values entered in the 1098, it wouldn't even show up. Also, if I would notice a mistake in that final form, how would I fix it? The structure of the form is quite different to the way the Turbo Tax flow is set up. Super confusing and frustrating. Also, I really disliked all these reminder emails that were advertising for how much money I would get back: Have you ever asked yourself how folks feel who have to owe a bunch of taxes? It's not feeling great. Rubbing in salt in the wound.
Date published: 2021-05-17
Rated 5 out of 5 by from Ver Very professional, have calm, and I didn't got nervious if did something wrong , , she always said no worries and explained and fix. She is WOW
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax is great it was very easy--thank-you! very well planned out and easy to follow steps
Date published: 2021-05-17
Rated 5 out of 5 by from As usual Turbo Tax did me well. Thank-you My tax person was truely wonderful, He helped me thru and pointed out things that I would have not even found on my own.
Date published: 2021-05-17
Rated 1 out of 5 by from Awful Turbo Tax has become worse with age. I have been using this service for 8 years and it has only gotten worse. The step-by-step process confuses and obfuscates the calculations and you cannot easily maneuver between sections.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Great! Super easy and simplified. I do not know tax language but found it to be very easy to follow. It helps explain everything along the way.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax did another great job!! I always put off the taxes til the last moment and then get scared while starting it. Somehow TurboTax makes me feel better, even when I end up owing! It seems so methodical and organized, maybe that's it. Anyway, this is my 6th year, and there's never been a problem.
Date published: 2021-05-17
Rated 5 out of 5 by from Everyone was awesome I was going to file with HR block as I always do but this years taxes were different and they had long wait times and kept transferring me. I gave up and tried TurboTax glad I did. Your experts are wonderful and were able to help me with all my questions.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax review I have been using it for 10 + years. I do it for my family and find it to be pretty easy!
Date published: 2021-05-17
Rated 2 out of 5 by from Disappointing and inflexible When it became clear the my tax return had to me revised, TT did not allow me to add an additional payment to my earlier filing. The Help service was useless.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 638