TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TURBO TAX IS AWESOME GREAT EXPERIENCE! I WILL DEFINITELY USE THEM AGAIN NEXT YEAR!
Date published: 2023-03-15
Rated 4 out of 5 by from Review of Turbo Tax Premier Use of TurboTax was exceptional easy with the exception of issues with downloading information from my brokers. For some reason TurboTax could not link with the brokerage firms. After working with one of the brokerage firms, who worked with TurboTax, the issue was resolved, though it took about two weeks. Other than that, everything worked fine.
Date published: 2023-03-15
Rated 5 out of 5 by from Awesome Experience This was my first time using TurboTax. It lead me through the entire process and double and triple checked all the info. It was a pleasant experience.
Date published: 2023-03-15
Rated 3 out of 5 by from Q&A format without tax form visibility frustrating The software hides your actual tax forms until after you pay TurboTax fees at the end. It is easy to get tangled up with the Q&A format when you can't see how Turbo Tax is using the info to fill in the forms. I have used the software for more than 20 years, but I am getting more annoyed with Turbo Tax every year.
Date published: 2023-03-15
Rated 5 out of 5 by from Used it 9 years in a row now. Easy to use. Have used it 9 years in a row. Never been audited
Date published: 2023-03-15
Rated 4 out of 5 by from Turbo Tax Business - OK but a bit scary! Use of this download was relatively easy. However, we had two glitches, one serious! First, we had to open a new online intuit account (which is still telling us to start our personal taxes, even though we registered it for our SCorp). This was necessary to charge us for two additional packages, but did nothing to help us track our tax return submission or status. Second, we did have an error which caused the IRS to reject our return. However, turbotax/intuit never sent us an email informing us that we had an issue. Since we never received a confirmation email, we opened the business download and searched for return status. There we found a rejection and error. Fortunately it was on tax deadline day and we were able to fix it. We filed a week ahead of the deadline! Never an email of rejection or need to finish tax return. Very scary!!
Date published: 2023-03-15
Rated 5 out of 5 by from review easy to use and well explained for any questions regarding information requested
Date published: 2023-03-15
Rated 4 out of 5 by from Turbo Tax makes filing easy Just too many requests to upgrade. Filing is always accurate and easy.
Date published: 2023-03-15
Rated 5 out of 5 by from Tried and Trusted It was quick and efficient. I have used this for many many years. It has aways worked for me.
Date published: 2023-03-15
Rated 5 out of 5 by from Thorough but easy to use! I have used this software for the last twenty years, not one problem. Easy to use and always looking for deductions.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6369
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS AWESOME GREAT EXPERIENCE! I WILL DEFINITELY USE THEM AGAIN NEXT YEAR!
Date published: 2023-03-15
Rated 4 out of 5 by from Review of Turbo Tax Premier Use of TurboTax was exceptional easy with the exception of issues with downloading information from my brokers. For some reason TurboTax could not link with the brokerage firms. After working with one of the brokerage firms, who worked with TurboTax, the issue was resolved, though it took about two weeks. Other than that, everything worked fine.
Date published: 2023-03-15
Rated 5 out of 5 by from Awesome Experience This was my first time using TurboTax. It lead me through the entire process and double and triple checked all the info. It was a pleasant experience.
Date published: 2023-03-15
Rated 3 out of 5 by from Q&A format without tax form visibility frustrating The software hides your actual tax forms until after you pay TurboTax fees at the end. It is easy to get tangled up with the Q&A format when you can't see how Turbo Tax is using the info to fill in the forms. I have used the software for more than 20 years, but I am getting more annoyed with Turbo Tax every year.
Date published: 2023-03-15
Rated 5 out of 5 by from Used it 9 years in a row now. Easy to use. Have used it 9 years in a row. Never been audited
Date published: 2023-03-15
Rated 4 out of 5 by from Turbo Tax Business - OK but a bit scary! Use of this download was relatively easy. However, we had two glitches, one serious! First, we had to open a new online intuit account (which is still telling us to start our personal taxes, even though we registered it for our SCorp). This was necessary to charge us for two additional packages, but did nothing to help us track our tax return submission or status. Second, we did have an error which caused the IRS to reject our return. However, turbotax/intuit never sent us an email informing us that we had an issue. Since we never received a confirmation email, we opened the business download and searched for return status. There we found a rejection and error. Fortunately it was on tax deadline day and we were able to fix it. We filed a week ahead of the deadline! Never an email of rejection or need to finish tax return. Very scary!!
Date published: 2023-03-15
Rated 5 out of 5 by from review easy to use and well explained for any questions regarding information requested
Date published: 2023-03-15
Rated 4 out of 5 by from Turbo Tax makes filing easy Just too many requests to upgrade. Filing is always accurate and easy.
Date published: 2023-03-15
Rated 5 out of 5 by from Tried and Trusted It was quick and efficient. I have used this for many many years. It has aways worked for me.
Date published: 2023-03-15
Rated 5 out of 5 by from Thorough but easy to use! I have used this software for the last twenty years, not one problem. Easy to use and always looking for deductions.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6369