TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from DIFFICULT DIFFICULT TO COMPLETE AND USE FROM LAST YEAR. pRICE INCREASED
Date published: 2023-03-15
Rated 5 out of 5 by from Free Federal and State Returns, with Basic! I was able to file free Federal and State Returns, with the Basic Edition. I accidentally selected an upgraded product. Customer Service returned my call request for a call within 2 mins. and the Customer Service Rep. Hamyia, was very kind, and supportive. And did all she could to help out. I was able to clear and start over, using the Basic Edition. And everything worked out!!! I loved using this version of TurboTax this year! For real.
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax Made Filing Easy (With a Few Surprises) I've used TurboTax to file my taxes every year for the last 7 years or so. Usually I buy the CD and install on my desktop. This year I used the online version since I also have QuickBooks and thought there might be some syncing capabilities. The overall tax prep process is pretty nice. Easy questions. Moves step-by-step. TurboTax online doesn't sync everything with QuickBooks, but it did bring over expenses which is a huge time saver. With my business, I owed federal taxes. However, I received a refund from my residential state. Figure that out. The real surprise? My full time job is in another state. The last two years, I had to pay zero nonresidential out of state taxes. This year, I owed over $1,000. What the what?
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax is the best!! Very helpful and easy If anything goes wrong they walk you right through it.
Date published: 2023-03-15
Rated 5 out of 5 by from Was not sure of EV status Was not sure about electric car status, owed money before on federal, but after input car, was surprise, dealer could not tell me for sure.
Date published: 2023-03-15
Rated 5 out of 5 by from Expert Service TurboTaxLive was a great process. The Tax Assistant and Tax Expert were extremely knowledgeable and were there to ensure I got the best filing possible for my situation. I will definitely be using again!
Date published: 2023-03-15
Rated 3 out of 5 by from overpriced While I believe turbotax does make filing easier, year-over-year tax filing fee and overall value for the price paid are not apparent to me. Turbox tax emailed me reminders of the urgency of completing my tax return after starting, promising discounts on tax filing and not following through with discounts. Disappointing.
Date published: 2023-03-15
Rated 3 out of 5 by from Won't take inline quickbooks Downloaded Turbo tax business on computer but it wouldn't connect to Quickbooks 2019 pro desktop. Then tried to connect to a Quickbooks online account and would not do that either. Hours on the phone and no one could help at either company even though they are all owned by the same company. Had to enter info manually into Turbo Tax.
Date published: 2023-03-15
Rated 3 out of 5 by from Cost from standard to premium is too much! Went from $59 to $119 cause just added one 1099-B from, not right!
Date published: 2023-03-15
Rated 4 out of 5 by from Wasn't able to import brokerage or bank data I was not able to import my brokerage or bank data. In previous years the import feature worked fine. This year I had to type the data in myself, a long process subject to error. Also, I could not find online help for this problem.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6363
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from DIFFICULT DIFFICULT TO COMPLETE AND USE FROM LAST YEAR. pRICE INCREASED
Date published: 2023-03-15
Rated 5 out of 5 by from Free Federal and State Returns, with Basic! I was able to file free Federal and State Returns, with the Basic Edition. I accidentally selected an upgraded product. Customer Service returned my call request for a call within 2 mins. and the Customer Service Rep. Hamyia, was very kind, and supportive. And did all she could to help out. I was able to clear and start over, using the Basic Edition. And everything worked out!!! I loved using this version of TurboTax this year! For real.
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax Made Filing Easy (With a Few Surprises) I've used TurboTax to file my taxes every year for the last 7 years or so. Usually I buy the CD and install on my desktop. This year I used the online version since I also have QuickBooks and thought there might be some syncing capabilities. The overall tax prep process is pretty nice. Easy questions. Moves step-by-step. TurboTax online doesn't sync everything with QuickBooks, but it did bring over expenses which is a huge time saver. With my business, I owed federal taxes. However, I received a refund from my residential state. Figure that out. The real surprise? My full time job is in another state. The last two years, I had to pay zero nonresidential out of state taxes. This year, I owed over $1,000. What the what?
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax is the best!! Very helpful and easy If anything goes wrong they walk you right through it.
Date published: 2023-03-15
Rated 5 out of 5 by from Was not sure of EV status Was not sure about electric car status, owed money before on federal, but after input car, was surprise, dealer could not tell me for sure.
Date published: 2023-03-15
Rated 5 out of 5 by from Expert Service TurboTaxLive was a great process. The Tax Assistant and Tax Expert were extremely knowledgeable and were there to ensure I got the best filing possible for my situation. I will definitely be using again!
Date published: 2023-03-15
Rated 3 out of 5 by from overpriced While I believe turbotax does make filing easier, year-over-year tax filing fee and overall value for the price paid are not apparent to me. Turbox tax emailed me reminders of the urgency of completing my tax return after starting, promising discounts on tax filing and not following through with discounts. Disappointing.
Date published: 2023-03-15
Rated 3 out of 5 by from Won't take inline quickbooks Downloaded Turbo tax business on computer but it wouldn't connect to Quickbooks 2019 pro desktop. Then tried to connect to a Quickbooks online account and would not do that either. Hours on the phone and no one could help at either company even though they are all owned by the same company. Had to enter info manually into Turbo Tax.
Date published: 2023-03-15
Rated 3 out of 5 by from Cost from standard to premium is too much! Went from $59 to $119 cause just added one 1099-B from, not right!
Date published: 2023-03-15
Rated 4 out of 5 by from Wasn't able to import brokerage or bank data I was not able to import my brokerage or bank data. In previous years the import feature worked fine. This year I had to type the data in myself, a long process subject to error. Also, I could not find online help for this problem.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6363