TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is great It is great to have the returns from previous year, and the compares to make sure the similar items are addressed, which takes the guess work down to a minimum.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax great, would love more visuals Good experience, I would love visuals for taxes owed based on taxable income. As deductions are added would love visuals that show impact.
Date published: 2023-03-19
Rated 2 out of 5 by from Turbo Tax has made it harder to mail your return Everything was fine up until it was time to file. Turbo tax has made it harder to print and file returns by not giving you the option in the same place for eFiling. You either have to select "no" to eFile which groups both the Federal and State where before it gave the option to select how you wanted to file your federal and state separately. It's appears the recommended filing method of eFile is the one Turbo Tax wants their customers to use making more difficult to mail your returns for State and eFile for Federal. This used to be so easy. I will most likely not return to Turbo Tax.
Date published: 2023-03-19
Rated 5 out of 5 by from Great Went Smooth working with the 2021 version of turbotax
Date published: 2023-03-19
Rated 4 out of 5 by from Mostly good except for an unfixable form 321 error Everything was fine until we reached the AZ charitable contribution page. We tried to enter our yearly St Jude's contribution but was told it did not qualify. So, TurboTax would not let us make that change! We kept getting a review error even though we started over. Then we were told we would need to print and file by mail. We ended up deleting the AZ state return and starting over.
Date published: 2023-03-19
Rated 5 out of 5 by from Couldn't be easier!! Very easy to use. Finished in no time. Good value!!
Date published: 2023-03-19
Rated 5 out of 5 by from Couldn't do my taxes without them! Ever! Have used for several years and it is they only way we could do our somewhat complicated taxes for a reasonable price!
Date published: 2023-03-19
Rated 5 out of 5 by from good good good good good good good good good good good good
Date published: 2023-03-19
Rated 4 out of 5 by from Too many circular references It was difficult to make Turbo Tax give me the actual origin of calculations when reviewing from the Froms view. Many of them started at 1040, went to schedule A, then to 1040 worksheet and that's as far as I could get until I noticed there was a text reference to another form. If I manually navigated there I could finally find the source.
Date published: 2023-03-19
Rated 5 out of 5 by from Loyal Customer for 15 years! I love scanning my documents in so I don't have to type. Also all the tax break walkthroughs are amazing! I've been using this software since my first official job at 17. I'm 33 now and its still the best!
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 6318
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great It is great to have the returns from previous year, and the compares to make sure the similar items are addressed, which takes the guess work down to a minimum.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax great, would love more visuals Good experience, I would love visuals for taxes owed based on taxable income. As deductions are added would love visuals that show impact.
Date published: 2023-03-19
Rated 2 out of 5 by from Turbo Tax has made it harder to mail your return Everything was fine up until it was time to file. Turbo tax has made it harder to print and file returns by not giving you the option in the same place for eFiling. You either have to select "no" to eFile which groups both the Federal and State where before it gave the option to select how you wanted to file your federal and state separately. It's appears the recommended filing method of eFile is the one Turbo Tax wants their customers to use making more difficult to mail your returns for State and eFile for Federal. This used to be so easy. I will most likely not return to Turbo Tax.
Date published: 2023-03-19
Rated 5 out of 5 by from Great Went Smooth working with the 2021 version of turbotax
Date published: 2023-03-19
Rated 4 out of 5 by from Mostly good except for an unfixable form 321 error Everything was fine until we reached the AZ charitable contribution page. We tried to enter our yearly St Jude's contribution but was told it did not qualify. So, TurboTax would not let us make that change! We kept getting a review error even though we started over. Then we were told we would need to print and file by mail. We ended up deleting the AZ state return and starting over.
Date published: 2023-03-19
Rated 5 out of 5 by from Couldn't be easier!! Very easy to use. Finished in no time. Good value!!
Date published: 2023-03-19
Rated 5 out of 5 by from Couldn't do my taxes without them! Ever! Have used for several years and it is they only way we could do our somewhat complicated taxes for a reasonable price!
Date published: 2023-03-19
Rated 5 out of 5 by from good good good good good good good good good good good good
Date published: 2023-03-19
Rated 4 out of 5 by from Too many circular references It was difficult to make Turbo Tax give me the actual origin of calculations when reviewing from the Froms view. Many of them started at 1040, went to schedule A, then to 1040 worksheet and that's as far as I could get until I noticed there was a text reference to another form. If I manually navigated there I could finally find the source.
Date published: 2023-03-19
Rated 5 out of 5 by from Loyal Customer for 15 years! I love scanning my documents in so I don't have to type. Also all the tax break walkthroughs are amazing! I've been using this software since my first official job at 17. I'm 33 now and its still the best!
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 6318