TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Didn't feel the value In their effort to be fast, turbo tax created something they called "race mode" which seemed to be a shortcut method to get thru tax process as quickly as possible. That might be interesting to a teenager... but when I've got $50k on the line, I want it done right. And i want tips/suggestions to save at every turn. Basically, the SW added up my W2s, took the standard deductions, & charged me $60. Not what I paid for. Disappointed. When i did have questions, couldn't actually get to a human being & difficult to find forms/navigate. Waste of time.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Works Efficiently This is my first time actually using Turbo Tax to process my return and it was quite seamless and efficient. I truly appreciate the simplicity of being walked through the process step by step. Thanks Turbo Tax!
Date published: 2023-04-19
Rated 5 out of 5 by from Wounderful I've used Turbo Tax For over 5 years and have never had a problem filing my taxes.
Date published: 2023-04-19
Rated 5 out of 5 by from We love TurboTax. We have used TurboTax for years. We've tried others, but always come back to TurboTax.
Date published: 2023-04-19
Rated 4 out of 5 by from Struggle fest sometimes made easy Generally, Turbotax makes filing way stinking easier. However, as a young adult that is probably too ignorant of insurances, IRA's, everything snore worthy, this is a nightmare. I don't really know if people actually keep track of everything they did a year ago. No one prepares you for how to live as an adult in America. Also, I'm really perturbed about the HSA question. It asks if you've inherited an HSA. Normally you would pick No but the further instructions say that if you inherited an HSA, answer no. This made me think I needed to answer yes. Which brought up questioning about payment for deceased and I realized that there is a typo.
Date published: 2023-04-19
Rated 4 out of 5 by from yay turbo Tax was good. It was easy to use. But it made me write a review.
Date published: 2023-04-19
Rated 5 out of 5 by from Love using TurboTax, so easy! I've used TurboTax for filing for over a decade! Love it because it's easy to use, comprehensively walks me through all the forms each year, covers new situations we sometimes run into. I haven't had a situation the software wasn't able to guide me through. Excellent product!
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome TurboTax TurboTax is great and it is easy and very convenient I love dealing with TurboTax
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is amazing This is the first-time doing taxes by myself. Turbo Tax made it so easy. Thank you so much.
Date published: 2023-04-19
Rated 2 out of 5 by from Unbelievable that you have to pay $225 The cost for us to file this return increased from about $57 (already too much) to $225, despite NOTHING changing from last year. This needs to be fixed. Filing a compulsory return should be free.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 632
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Didn't feel the value In their effort to be fast, turbo tax created something they called "race mode" which seemed to be a shortcut method to get thru tax process as quickly as possible. That might be interesting to a teenager... but when I've got $50k on the line, I want it done right. And i want tips/suggestions to save at every turn. Basically, the SW added up my W2s, took the standard deductions, & charged me $60. Not what I paid for. Disappointed. When i did have questions, couldn't actually get to a human being & difficult to find forms/navigate. Waste of time.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Works Efficiently This is my first time actually using Turbo Tax to process my return and it was quite seamless and efficient. I truly appreciate the simplicity of being walked through the process step by step. Thanks Turbo Tax!
Date published: 2023-04-19
Rated 5 out of 5 by from Wounderful I've used Turbo Tax For over 5 years and have never had a problem filing my taxes.
Date published: 2023-04-19
Rated 5 out of 5 by from We love TurboTax. We have used TurboTax for years. We've tried others, but always come back to TurboTax.
Date published: 2023-04-19
Rated 4 out of 5 by from Struggle fest sometimes made easy Generally, Turbotax makes filing way stinking easier. However, as a young adult that is probably too ignorant of insurances, IRA's, everything snore worthy, this is a nightmare. I don't really know if people actually keep track of everything they did a year ago. No one prepares you for how to live as an adult in America. Also, I'm really perturbed about the HSA question. It asks if you've inherited an HSA. Normally you would pick No but the further instructions say that if you inherited an HSA, answer no. This made me think I needed to answer yes. Which brought up questioning about payment for deceased and I realized that there is a typo.
Date published: 2023-04-19
Rated 4 out of 5 by from yay turbo Tax was good. It was easy to use. But it made me write a review.
Date published: 2023-04-19
Rated 5 out of 5 by from Love using TurboTax, so easy! I've used TurboTax for filing for over a decade! Love it because it's easy to use, comprehensively walks me through all the forms each year, covers new situations we sometimes run into. I haven't had a situation the software wasn't able to guide me through. Excellent product!
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome TurboTax TurboTax is great and it is easy and very convenient I love dealing with TurboTax
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is amazing This is the first-time doing taxes by myself. Turbo Tax made it so easy. Thank you so much.
Date published: 2023-04-19
Rated 2 out of 5 by from Unbelievable that you have to pay $225 The cost for us to file this return increased from about $57 (already too much) to $225, despite NOTHING changing from last year. This needs to be fixed. Filing a compulsory return should be free.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 632