TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from worked well worked well for me and my family have used for years
Date published: 2023-03-15
Rated 2 out of 5 by from Misleading on price All in all very easy and good, but the pricing is very, very misleading. I did three different returns this year. For my two daughters, I didn't get any help on either one and one I had to pay $98 and the other one was free. When helping my mom, we did need help with chat, but ended up paying $168. These prices are not listed anywhere that is what it will cost. Very confusing, very misleading, and very upsetting. Went ahead and filed because after that time just wanted to be done, but what the heck??
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax is great! With the exception of a couple of years, I've used Turbo Tax for many years. I find it easy to use.
Date published: 2023-03-15
Rated 4 out of 5 by from Great product, but needs a couple fixes Just like last year I had to struggle with why the GA state return added form IT-FC and kept failing the 'check entries' test, even though I'm not at all sure why I was prompted for the IT-FC form. Finally Googled it and found that I had to manually delete the form in the Forms View in order to get rid of it and pass the final 'check entries' test. Also, it pulled an invalid Business Code from my last year return. TT is supposed to know details like this and should prompt me while I'm doing the return instead of waiting to fail the 'check entries' test at the end.
Date published: 2023-03-15
Rated 5 out of 5 by from Always does a great job I work four jobs including my own business and things can get complicated. Turbo Tax always steps me through the entire process in just a couple of hours.
Date published: 2023-03-15
Rated 5 out of 5 by from Very nice Turbo Tax Easy to use. My tax return from last year was saved and loaded right in. I finished less than an hour.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo tax is awesome! Turbo tax really helped me save time and money!!!!
Date published: 2023-03-15
Rated 5 out of 5 by from great job i feel great with turbo tax 8 straight years. Looking forward to next year.
Date published: 2023-03-15
Rated 4 out of 5 by from Taxes Easy to use just make sure you don’t file your tax forms twice !
Date published: 2023-03-15
Rated 5 out of 5 by from Easy Easy, fast experience. Have been using you for years.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6302
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from worked well worked well for me and my family have used for years
Date published: 2023-03-15
Rated 2 out of 5 by from Misleading on price All in all very easy and good, but the pricing is very, very misleading. I did three different returns this year. For my two daughters, I didn't get any help on either one and one I had to pay $98 and the other one was free. When helping my mom, we did need help with chat, but ended up paying $168. These prices are not listed anywhere that is what it will cost. Very confusing, very misleading, and very upsetting. Went ahead and filed because after that time just wanted to be done, but what the heck??
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax is great! With the exception of a couple of years, I've used Turbo Tax for many years. I find it easy to use.
Date published: 2023-03-15
Rated 4 out of 5 by from Great product, but needs a couple fixes Just like last year I had to struggle with why the GA state return added form IT-FC and kept failing the 'check entries' test, even though I'm not at all sure why I was prompted for the IT-FC form. Finally Googled it and found that I had to manually delete the form in the Forms View in order to get rid of it and pass the final 'check entries' test. Also, it pulled an invalid Business Code from my last year return. TT is supposed to know details like this and should prompt me while I'm doing the return instead of waiting to fail the 'check entries' test at the end.
Date published: 2023-03-15
Rated 5 out of 5 by from Always does a great job I work four jobs including my own business and things can get complicated. Turbo Tax always steps me through the entire process in just a couple of hours.
Date published: 2023-03-15
Rated 5 out of 5 by from Very nice Turbo Tax Easy to use. My tax return from last year was saved and loaded right in. I finished less than an hour.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo tax is awesome! Turbo tax really helped me save time and money!!!!
Date published: 2023-03-15
Rated 5 out of 5 by from great job i feel great with turbo tax 8 straight years. Looking forward to next year.
Date published: 2023-03-15
Rated 4 out of 5 by from Taxes Easy to use just make sure you don’t file your tax forms twice !
Date published: 2023-03-15
Rated 5 out of 5 by from Easy Easy, fast experience. Have been using you for years.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6302