TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from I love how easy turbo tax makes filing your taxes! It's a breeze. I file with confidence and never have any worries.
Date published: 2023-03-19
Rated 5 out of 5 by from Fast, Friendly and Helpful I have used TurboTax for several years and have always had live phone calls as questions arise throughout the filing process. The live support is always super quick to respond and always really friendly and helpful. After all the years of your support I just wanted to say thanks for everything you do! You make filing taxes an enjoyable experience!
Date published: 2023-03-19
Rated 5 out of 5 by from APPRECIATED THE LIVE HELP! April and Carleese were very helpful and patient with my questions.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is user friendly. Turbo Tax is user friendly. Will be using it again.
Date published: 2023-03-19
Rated 3 out of 5 by from Average tax preparation software I like the ability to switch between answering questions and looking at the forms being filled in behind the questions. However, most of the information "dialog" boxes are not very informative and rarely answer the question I'm trying to understand. Anytime there is a grayed out entry on the software, the information note should provide the exact location the information was sourced. For example, the "tuition" field was greyed out and reads that I already filled out the question. The dialog information box was no help as to which screen I was supposed to enter the information. Took a great deal of searching on the form by form feature to locate. There should be more information and hyperlinks within the module provided. Forums are good but is extremely time consuming to find an answer for the exact question to answer within the software.
Date published: 2023-03-19
Rated 2 out of 5 by from Worst TT Experience in 22 years! The product was awkward. Most steps took 2 screens when one would have been more effective, and less confusing. I never could get it to accept my medical expenses (but it didn't matter with standard deduction). I tried 8-10 times, and it always responded done, but it allways gave a zero number and listed it as 'revisit'. There was no help for program bugs without paying for the help. There was no suggestion that a cheaper product might suffice, only continued attempts to upsell. I could go on, but you get the idea. I get the sense they used high school programmers to create and maintain the product. I'll have to reconsider returning to TT next year.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax is a Lifesaver Doing taxes annually use to be a chore until I found TurboTax. They walk me through the process step by step. Worth EVERY penny.
Date published: 2023-03-19
Rated 2 out of 5 by from Expensive and Mediocre It seems like Turbotax roughly doubled in price since last year. The online functionality is nonintuitive and frustrating. Finally, when I uploaded my previous return for comparison, it wiped all my data and I had to start over!
Date published: 2023-03-19
Rated 5 out of 5 by from So Easy.....as always turbo Tax is a great way to file returns - Federal & State. I have been using it for about 6 years.....never a problem
Date published: 2023-03-19
Rated 4 out of 5 by from Another Great Return! Thanks again, TurboTax for an easy and thorough filing process. It's always great and I never have any problems with my returns.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 6286
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love how easy turbo tax makes filing your taxes! It's a breeze. I file with confidence and never have any worries.
Date published: 2023-03-19
Rated 5 out of 5 by from Fast, Friendly and Helpful I have used TurboTax for several years and have always had live phone calls as questions arise throughout the filing process. The live support is always super quick to respond and always really friendly and helpful. After all the years of your support I just wanted to say thanks for everything you do! You make filing taxes an enjoyable experience!
Date published: 2023-03-19
Rated 5 out of 5 by from APPRECIATED THE LIVE HELP! April and Carleese were very helpful and patient with my questions.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is user friendly. Turbo Tax is user friendly. Will be using it again.
Date published: 2023-03-19
Rated 3 out of 5 by from Average tax preparation software I like the ability to switch between answering questions and looking at the forms being filled in behind the questions. However, most of the information "dialog" boxes are not very informative and rarely answer the question I'm trying to understand. Anytime there is a grayed out entry on the software, the information note should provide the exact location the information was sourced. For example, the "tuition" field was greyed out and reads that I already filled out the question. The dialog information box was no help as to which screen I was supposed to enter the information. Took a great deal of searching on the form by form feature to locate. There should be more information and hyperlinks within the module provided. Forums are good but is extremely time consuming to find an answer for the exact question to answer within the software.
Date published: 2023-03-19
Rated 2 out of 5 by from Worst TT Experience in 22 years! The product was awkward. Most steps took 2 screens when one would have been more effective, and less confusing. I never could get it to accept my medical expenses (but it didn't matter with standard deduction). I tried 8-10 times, and it always responded done, but it allways gave a zero number and listed it as 'revisit'. There was no help for program bugs without paying for the help. There was no suggestion that a cheaper product might suffice, only continued attempts to upsell. I could go on, but you get the idea. I get the sense they used high school programmers to create and maintain the product. I'll have to reconsider returning to TT next year.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax is a Lifesaver Doing taxes annually use to be a chore until I found TurboTax. They walk me through the process step by step. Worth EVERY penny.
Date published: 2023-03-19
Rated 2 out of 5 by from Expensive and Mediocre It seems like Turbotax roughly doubled in price since last year. The online functionality is nonintuitive and frustrating. Finally, when I uploaded my previous return for comparison, it wiped all my data and I had to start over!
Date published: 2023-03-19
Rated 5 out of 5 by from So Easy.....as always turbo Tax is a great way to file returns - Federal & State. I have been using it for about 6 years.....never a problem
Date published: 2023-03-19
Rated 4 out of 5 by from Another Great Return! Thanks again, TurboTax for an easy and thorough filing process. It's always great and I never have any problems with my returns.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 6286