TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
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Rated 1 out of 5 by
Carolyn1111 from
Offered me 20% off, but never gave me the discfoun
I received an email from TurboTax offering me 20% off. I elected to take them up on this offer and replied to the email. When I finished my taxes and went to pay, I did not receive the discount/
Date published: 2023-03-16
Rated 5 out of 5 by
jeremync from
Great Experience
The advisor was very knowledgable, professional and attentivie.
Date published: 2023-03-16
Rated 5 out of 5 by
Dennis F from
Best TaxSoftware
Have always had excellent experiences with TT products. Will continue to use them in the future.
Date published: 2023-03-16
Rated 5 out of 5 by
Jim Bertrand from
Too complicated for seniors. I required help.
I am disappointed that the current edition was fixed but was not broken. Seniors are not as computer literate as the geeks so why fix something that was not broken.
Date published: 2023-03-16
Rated 5 out of 5 by
null from
consistent
I enjoyy having live chat to ask questions! Answered all my strange questions and fast.
Date published: 2023-03-16
Rated 5 out of 5 by
MSchutt from
TT Review
I Have use TurboTax for years. This year I had only one question and it was handled in a timely manner with a very pleasant conversation.
Date published: 2023-03-16
Rated 4 out of 5 by
Completer from
Bit more confusing/more pressure to upgrade
On the Federal, there was a continued return to items I had already addressed. Not sure why. On the Georgia return, a few of questions were not clear, particular around the handling of SS payments. Also there was a stronger sell to upgrade to a more expensive TurboTax product $39 to $119. Apparently, it was because of a small capital gain.
Date published: 2023-03-16
Rated 2 out of 5 by
RickL97 from
Got the job done, but too expensive
Too many non relevant questions were asked which delayed the process. Constant prompts to upgrade to "MAX" to pay more for nothing needed. The first price given was much lower than the final price. After everything was entered it forced me to upgrade before I could efile.
Date published: 2023-03-16
Rated 2 out of 5 by
Rhiannon21 from
Turbo Tax is easy to use
I enjoy using Turbo Tax to get my taxes done fast. I'm not happy that I have to pay for them to file my taxes after I didn't make any money this year. I have to pay because my bank account made a little bit of interest. I've been using Turbo for over 6 years, and it's been great and free until the last few years. If you don't make money, I don't think you should have to pay to file.
Date published: 2023-03-16
Rated 1 out of 5 by
EI2022 from
High cost for low income and high hassle
The cost is fairly high to use for us of low income and barely getting a return or owing money. Stocks and crypto calculation are a headache even w/ the bank/brokerage link-ups. Possibly needing better AI accuracy. The only positive is they keep track of previous tax returns from previous years.
All TurboTax® Offerings Reviews - Page 6281
Date published: 2023-03-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Carolyn1111 from
Offered me 20% off, but never gave me the discfoun
I received an email from TurboTax offering me 20% off. I elected to take them up on this offer and replied to the email. When I finished my taxes and went to pay, I did not receive the discount/
Date published: 2023-03-16
Rated 5 out of 5 by
jeremync from
Great Experience
The advisor was very knowledgable, professional and attentivie.
Date published: 2023-03-16
Rated 5 out of 5 by
Dennis F from
Best TaxSoftware
Have always had excellent experiences with TT products. Will continue to use them in the future.
Date published: 2023-03-16
Rated 5 out of 5 by
Jim Bertrand from
Too complicated for seniors. I required help.
I am disappointed that the current edition was fixed but was not broken. Seniors are not as computer literate as the geeks so why fix something that was not broken.
Date published: 2023-03-16
Rated 5 out of 5 by
null from
consistent
I enjoyy having live chat to ask questions! Answered all my strange questions and fast.
Date published: 2023-03-16
Rated 5 out of 5 by
MSchutt from
TT Review
I Have use TurboTax for years. This year I had only one question and it was handled in a timely manner with a very pleasant conversation.
Date published: 2023-03-16
Rated 4 out of 5 by
Completer from
Bit more confusing/more pressure to upgrade
On the Federal, there was a continued return to items I had already addressed. Not sure why. On the Georgia return, a few of questions were not clear, particular around the handling of SS payments. Also there was a stronger sell to upgrade to a more expensive TurboTax product $39 to $119. Apparently, it was because of a small capital gain.
Date published: 2023-03-16
Rated 2 out of 5 by
RickL97 from
Got the job done, but too expensive
Too many non relevant questions were asked which delayed the process. Constant prompts to upgrade to "MAX" to pay more for nothing needed. The first price given was much lower than the final price. After everything was entered it forced me to upgrade before I could efile.
Date published: 2023-03-16
Rated 2 out of 5 by
Rhiannon21 from
Turbo Tax is easy to use
I enjoy using Turbo Tax to get my taxes done fast. I'm not happy that I have to pay for them to file my taxes after I didn't make any money this year. I have to pay because my bank account made a little bit of interest. I've been using Turbo for over 6 years, and it's been great and free until the last few years. If you don't make money, I don't think you should have to pay to file.
Date published: 2023-03-16
Rated 1 out of 5 by
EI2022 from
High cost for low income and high hassle
The cost is fairly high to use for us of low income and barely getting a return or owing money. Stocks and crypto calculation are a headache even w/ the bank/brokerage link-ups. Possibly needing better AI accuracy. The only positive is they keep track of previous tax returns from previous years.
All TurboTax® Offerings Reviews - Page 6281
Date published: 2023-03-16