TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from good fast and helpful Helped me with everything I need.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbotax was good Need some more help for small businesses to understand different tax laws.
Date published: 2023-03-16
Rated 3 out of 5 by from Usually great but frustrating today Had to wait on the phone for at least 40 minutes on two different calls. The customer service representatives were excellent but the software on getting state return completed was terriible.
Date published: 2023-03-16
Rated 4 out of 5 by from Great option Taxes are zero fun but I feel confident that TurboTax will guide me through the process every year and help make the process as painless as possible.
Date published: 2023-03-16
Rated 5 out of 5 by from Great Service My dedicated expert Charles was great to work with!
Date published: 2023-03-16
Rated 3 out of 5 by from TTax for 1065 is pretty reasonable, mostly I've done this for MANY years. This year the software accidentally turned on form M2 (balance sheet), and also created another spurious form with no data on it, 199A. Sad. BUT, it got the job done.
Date published: 2023-03-16
Rated 5 out of 5 by from GREAT SERVICE Everything was great and very helpful, I would use again.
Date published: 2023-03-16
Rated 5 out of 5 by from TAX FILING it was so easy to file and at no cost to me. Excellent for me as a senior citizen
Date published: 2023-03-16
Rated 5 out of 5 by from Awesome service Easy software good assistance when needing help and fast service
Date published: 2023-03-16
Rated 1 out of 5 by from Turbotax tried sucking all of my money I tried to just do my taxes without all of the ads that wanted me to spend money on help I didn't need. The website needs to be much more concise and easy to opt out of select services at any point during the filing process. After spending an hour trying to figure out how to use their most basic service I was able to file my taxes but it was hard to believe that I couldn't get rid of the Live feature without having to restart the whole process because going back to the basic plan felt like it was hidden when there should be a separate tab that allows you to explore the different options instead of it being placed in between the sections of filing. I found it to be the most frustrating at the payment selection since while it does display what you're paying for it doesn't allow you to go back and try and remove some of the extra services, but of course it does allow you to spend an extra $60 on something that was already advertised throughout the whole process. Anyone trying to use TurboTax should be very skeptical about anything that seems good because it is all hidden behind a paywall that is not as helpful as it seems to be. I am grateful that there is a military discount but the sheer amount of advertising for services that I already declined multiple times is outright unacceptable. >:(
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6276
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from good fast and helpful Helped me with everything I need.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbotax was good Need some more help for small businesses to understand different tax laws.
Date published: 2023-03-16
Rated 3 out of 5 by from Usually great but frustrating today Had to wait on the phone for at least 40 minutes on two different calls. The customer service representatives were excellent but the software on getting state return completed was terriible.
Date published: 2023-03-16
Rated 4 out of 5 by from Great option Taxes are zero fun but I feel confident that TurboTax will guide me through the process every year and help make the process as painless as possible.
Date published: 2023-03-16
Rated 5 out of 5 by from Great Service My dedicated expert Charles was great to work with!
Date published: 2023-03-16
Rated 3 out of 5 by from TTax for 1065 is pretty reasonable, mostly I've done this for MANY years. This year the software accidentally turned on form M2 (balance sheet), and also created another spurious form with no data on it, 199A. Sad. BUT, it got the job done.
Date published: 2023-03-16
Rated 5 out of 5 by from GREAT SERVICE Everything was great and very helpful, I would use again.
Date published: 2023-03-16
Rated 5 out of 5 by from TAX FILING it was so easy to file and at no cost to me. Excellent for me as a senior citizen
Date published: 2023-03-16
Rated 5 out of 5 by from Awesome service Easy software good assistance when needing help and fast service
Date published: 2023-03-16
Rated 1 out of 5 by from Turbotax tried sucking all of my money I tried to just do my taxes without all of the ads that wanted me to spend money on help I didn't need. The website needs to be much more concise and easy to opt out of select services at any point during the filing process. After spending an hour trying to figure out how to use their most basic service I was able to file my taxes but it was hard to believe that I couldn't get rid of the Live feature without having to restart the whole process because going back to the basic plan felt like it was hidden when there should be a separate tab that allows you to explore the different options instead of it being placed in between the sections of filing. I found it to be the most frustrating at the payment selection since while it does display what you're paying for it doesn't allow you to go back and try and remove some of the extra services, but of course it does allow you to spend an extra $60 on something that was already advertised throughout the whole process. Anyone trying to use TurboTax should be very skeptical about anything that seems good because it is all hidden behind a paywall that is not as helpful as it seems to be. I am grateful that there is a military discount but the sheer amount of advertising for services that I already declined multiple times is outright unacceptable. >:(
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6276