TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
gabi97 from
good
fast and helpful Helped me with everything I need.
Date published: 2023-03-16
Rated 5 out of 5 by
pm_shah from
Turbotax was good
Need some more help for small businesses to understand different tax laws.
Date published: 2023-03-16
Rated 3 out of 5 by
Chrisb35263872 from
Usually great but frustrating today
Had to wait on the phone for at least 40 minutes on two different calls. The customer service representatives were excellent but the software on getting state return completed was terriible.
Date published: 2023-03-16
Rated 4 out of 5 by
TaxReviewMI from
Great option
Taxes are zero fun but I feel confident that TurboTax will guide me through the process every year and help make the process as painless as possible.
Date published: 2023-03-16
Rated 5 out of 5 by
pabloeden from
Great Service
My dedicated expert Charles was great to work with!
Date published: 2023-03-16
Rated 3 out of 5 by
MrPete23 from
TTax for 1065 is pretty reasonable, mostly
I've done this for MANY years. This year the software accidentally turned on form M2 (balance sheet), and also created another spurious form with no data on it, 199A. Sad. BUT, it got the job done.
Date published: 2023-03-16
Rated 5 out of 5 by
John j jr from
GREAT SERVICE
Everything was great and very helpful, I would use again.
Date published: 2023-03-16
Rated 5 out of 5 by
hokey polkey from
TAX FILING
it was so easy to file and at no cost to me. Excellent for me as a senior citizen
Date published: 2023-03-16
Rated 5 out of 5 by
Mike tee from
Awesome service
Easy software good assistance when needing help and fast service
Date published: 2023-03-16
Rated 1 out of 5 by
DizzyMikey from
Turbotax tried sucking all of my money
I tried to just do my taxes without all of the ads that wanted me to spend money on help I didn't need. The website needs to be much more concise and easy to opt out of select services at any point during the filing process. After spending an hour trying to figure out how to use their most basic service I was able to file my taxes but it was hard to believe that I couldn't get rid of the Live feature without having to restart the whole process because going back to the basic plan felt like it was hidden when there should be a separate tab that allows you to explore the different options instead of it being placed in between the sections of filing. I found it to be the most frustrating at the payment selection since while it does display what you're paying for it doesn't allow you to go back and try and remove some of the extra services, but of course it does allow you to spend an extra $60 on something that was already advertised throughout the whole process. Anyone trying to use TurboTax should be very skeptical about anything that seems good because it is all hidden behind a paywall that is not as helpful as it seems to be. I am grateful that there is a military discount but the sheer amount of advertising for services that I already declined multiple times is outright unacceptable. >:(
All TurboTax® Offerings Reviews - Page 6276
Date published: 2023-03-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
gabi97 from
good
fast and helpful Helped me with everything I need.
Date published: 2023-03-16
Rated 5 out of 5 by
pm_shah from
Turbotax was good
Need some more help for small businesses to understand different tax laws.
Date published: 2023-03-16
Rated 3 out of 5 by
Chrisb35263872 from
Usually great but frustrating today
Had to wait on the phone for at least 40 minutes on two different calls. The customer service representatives were excellent but the software on getting state return completed was terriible.
Date published: 2023-03-16
Rated 4 out of 5 by
TaxReviewMI from
Great option
Taxes are zero fun but I feel confident that TurboTax will guide me through the process every year and help make the process as painless as possible.
Date published: 2023-03-16
Rated 5 out of 5 by
pabloeden from
Great Service
My dedicated expert Charles was great to work with!
Date published: 2023-03-16
Rated 3 out of 5 by
MrPete23 from
TTax for 1065 is pretty reasonable, mostly
I've done this for MANY years. This year the software accidentally turned on form M2 (balance sheet), and also created another spurious form with no data on it, 199A. Sad. BUT, it got the job done.
Date published: 2023-03-16
Rated 5 out of 5 by
John j jr from
GREAT SERVICE
Everything was great and very helpful, I would use again.
Date published: 2023-03-16
Rated 5 out of 5 by
hokey polkey from
TAX FILING
it was so easy to file and at no cost to me. Excellent for me as a senior citizen
Date published: 2023-03-16
Rated 5 out of 5 by
Mike tee from
Awesome service
Easy software good assistance when needing help and fast service
Date published: 2023-03-16
Rated 1 out of 5 by
DizzyMikey from
Turbotax tried sucking all of my money
I tried to just do my taxes without all of the ads that wanted me to spend money on help I didn't need. The website needs to be much more concise and easy to opt out of select services at any point during the filing process. After spending an hour trying to figure out how to use their most basic service I was able to file my taxes but it was hard to believe that I couldn't get rid of the Live feature without having to restart the whole process because going back to the basic plan felt like it was hidden when there should be a separate tab that allows you to explore the different options instead of it being placed in between the sections of filing. I found it to be the most frustrating at the payment selection since while it does display what you're paying for it doesn't allow you to go back and try and remove some of the extra services, but of course it does allow you to spend an extra $60 on something that was already advertised throughout the whole process. Anyone trying to use TurboTax should be very skeptical about anything that seems good because it is all hidden behind a paywall that is not as helpful as it seems to be. I am grateful that there is a military discount but the sheer amount of advertising for services that I already declined multiple times is outright unacceptable. >:(
All TurboTax® Offerings Reviews - Page 6276
Date published: 2023-03-16