TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Pretty terrible I wish I could just post a screen shot to show you the examples of what makes this platform terrible. The process was fine, it was just the endless prompting reminding me to select premier which I declined over and over for my extremely simple return. Somehow even though I didn't select premier you have charged me $187 to file my taxes for "free"... I only have a W2, there is nothing complicated about the return. Thanks for helping me grab my ankles this year.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is great! It was easy and thorough, alot of information saved from past years of filing that auto-filled.
Date published: 2023-03-16
Rated 1 out of 5 by from Spent 3 hours trying to sync with Quickbooks In past years it was pretty easy to sync my data with Quickbooks. It didn't work this year. It would have been faster to manually enter my data from the start.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is amazing. The software was very helpful in making sure all boxes were checked and that my tax returns were in tip top shape and in order
Date published: 2023-03-16
Rated 5 out of 5 by from They are amazing I've never had an issue with this site ever. It's always worked the best
Date published: 2023-03-16
Rated 2 out of 5 by from Discount code did not apply Received a code for 20% off that never applied. Prices keep going up every year with TurboTax - will probably be my last year using this service
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax is awesome! very simple and easy to use. I did not need any support throught my time completing my taxes!
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax made the tax filing progress easy I like how every step is broken down and explained well
Date published: 2023-03-16
Rated 1 out of 5 by from Getting worse every year. Probably last time use They made me upgrade to the premier just for having a few bucks in stock which also lost money. Also I almost didn't notice and they were adding an extra 59 bucks just so they could pay themselves out of my return. This used to be included with any a package including the free version. Practices prey on poor people who don't have the means to pay up front and are forced to pay out of their tax return. Will not recommend and will look elsewhere to do taxes next time.
Date published: 2023-03-16
Rated 1 out of 5 by from Too expensive Too expensive, I wasn’t given an option to do the free version until I had already completed the taxes. Which lead me to miss out on the qualifying discount.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6275
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Pretty terrible I wish I could just post a screen shot to show you the examples of what makes this platform terrible. The process was fine, it was just the endless prompting reminding me to select premier which I declined over and over for my extremely simple return. Somehow even though I didn't select premier you have charged me $187 to file my taxes for "free"... I only have a W2, there is nothing complicated about the return. Thanks for helping me grab my ankles this year.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is great! It was easy and thorough, alot of information saved from past years of filing that auto-filled.
Date published: 2023-03-16
Rated 1 out of 5 by from Spent 3 hours trying to sync with Quickbooks In past years it was pretty easy to sync my data with Quickbooks. It didn't work this year. It would have been faster to manually enter my data from the start.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is amazing. The software was very helpful in making sure all boxes were checked and that my tax returns were in tip top shape and in order
Date published: 2023-03-16
Rated 5 out of 5 by from They are amazing I've never had an issue with this site ever. It's always worked the best
Date published: 2023-03-16
Rated 2 out of 5 by from Discount code did not apply Received a code for 20% off that never applied. Prices keep going up every year with TurboTax - will probably be my last year using this service
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax is awesome! very simple and easy to use. I did not need any support throught my time completing my taxes!
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax made the tax filing progress easy I like how every step is broken down and explained well
Date published: 2023-03-16
Rated 1 out of 5 by from Getting worse every year. Probably last time use They made me upgrade to the premier just for having a few bucks in stock which also lost money. Also I almost didn't notice and they were adding an extra 59 bucks just so they could pay themselves out of my return. This used to be included with any a package including the free version. Practices prey on poor people who don't have the means to pay up front and are forced to pay out of their tax return. Will not recommend and will look elsewhere to do taxes next time.
Date published: 2023-03-16
Rated 1 out of 5 by from Too expensive Too expensive, I wasn’t given an option to do the free version until I had already completed the taxes. Which lead me to miss out on the qualifying discount.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6275