TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 1 out of 5 by
EI2022 from
High cost for low income and high hassle
The cost is fairly high to use for us of low income and barely getting a return or owing money. Stocks and crypto calculation are a headache even w/ the bank/brokerage link-ups. Possibly needing better AI accuracy. The only positive is they keep track of previous tax returns from previous years.
Date published: 2023-03-16
Rated 2 out of 5 by
cablough from
Needlessly Complicated in Some Places
Everything was going smoothly until I hit the 1099-K. Absolutely no explanation on how to answer the questions. I apparently chose the wrong one. I kept getting the error message to review. And incredibly unclear instructions on how to fix it. I kept deleting it and starting over, but no instructions made sense. I was going to just delete it and pray nothing bad happened to me, but one final try and I picked the right one. It took me over an hour just for that one tiny part. I do not recommend this product.
Date published: 2023-03-16
Rated 5 out of 5 by
March162023 from
Filed tax returns with confidence!
I enjoy the constant review process, knowing how the money owed vs money refunded is shaping up.
Date published: 2023-03-16
Rated 5 out of 5 by
Keysha15 from
TurboTax is GREAT !
My experience this year was seamless! Even when I was stuck on one thing, I reached out to the live chat and Ashley C. assisted me. She was so great and determine to helping me resolve my issue and she never gave up. She kept trying until it was completely squared away. Aside form that I love how informative TurboTax has become with their step-by-step method! I will definitely be recommending to others as well as coming back next year !
Date published: 2023-03-16
Rated 5 out of 5 by
TR757 from
Turbo Tax is Great
Turbo Tax makes filing taxes less painful. Always easy and help is there if needed.
Date published: 2023-03-16
Rated 5 out of 5 by
Madiii from
TurboTax is fast and easy
It was really easy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-03-16
Rated 4 out of 5 by
Manong2 from
Turbo tax is easy to follow
some steps were omitted, and the review says complete.
Date published: 2023-03-16
Rated 1 out of 5 by
TN kid from
Terrible Produce
Very little effort is given to keeping this product updated. Spent 5 hours over 3 days simply trying to change address of Trust and Trustee. Directed by tech support staff for "work around". Same with some 1099 Rs that were received; clunky work around
Date published: 2023-03-16
Rated 5 out of 5 by
MWB1128 from
Great job!
Very professional and prompt. Talked me through every step.
Date published: 2023-03-16
Rated 2 out of 5 by
Geno the Engineer from
Would not transmit second business return to IRS
I have been using this product for nearly 20 years. This year, I used the Business version to file for 2 S-Corporations, just like I did last year. The first corporation had no issues. The second would not transmit. Even after getting the experts on the line. Had to file manually, and because of the delays, was late. I'm going to enjoy working with the IRS on that penalty.
All TurboTax® Offerings Reviews - Page 6252
Date published: 2023-03-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
EI2022 from
High cost for low income and high hassle
The cost is fairly high to use for us of low income and barely getting a return or owing money. Stocks and crypto calculation are a headache even w/ the bank/brokerage link-ups. Possibly needing better AI accuracy. The only positive is they keep track of previous tax returns from previous years.
Date published: 2023-03-16
Rated 2 out of 5 by
cablough from
Needlessly Complicated in Some Places
Everything was going smoothly until I hit the 1099-K. Absolutely no explanation on how to answer the questions. I apparently chose the wrong one. I kept getting the error message to review. And incredibly unclear instructions on how to fix it. I kept deleting it and starting over, but no instructions made sense. I was going to just delete it and pray nothing bad happened to me, but one final try and I picked the right one. It took me over an hour just for that one tiny part. I do not recommend this product.
Date published: 2023-03-16
Rated 5 out of 5 by
March162023 from
Filed tax returns with confidence!
I enjoy the constant review process, knowing how the money owed vs money refunded is shaping up.
Date published: 2023-03-16
Rated 5 out of 5 by
Keysha15 from
TurboTax is GREAT !
My experience this year was seamless! Even when I was stuck on one thing, I reached out to the live chat and Ashley C. assisted me. She was so great and determine to helping me resolve my issue and she never gave up. She kept trying until it was completely squared away. Aside form that I love how informative TurboTax has become with their step-by-step method! I will definitely be recommending to others as well as coming back next year !
Date published: 2023-03-16
Rated 5 out of 5 by
TR757 from
Turbo Tax is Great
Turbo Tax makes filing taxes less painful. Always easy and help is there if needed.
Date published: 2023-03-16
Rated 5 out of 5 by
Madiii from
TurboTax is fast and easy
It was really easy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-03-16
Rated 4 out of 5 by
Manong2 from
Turbo tax is easy to follow
some steps were omitted, and the review says complete.
Date published: 2023-03-16
Rated 1 out of 5 by
TN kid from
Terrible Produce
Very little effort is given to keeping this product updated. Spent 5 hours over 3 days simply trying to change address of Trust and Trustee. Directed by tech support staff for "work around". Same with some 1099 Rs that were received; clunky work around
Date published: 2023-03-16
Rated 5 out of 5 by
MWB1128 from
Great job!
Very professional and prompt. Talked me through every step.
Date published: 2023-03-16
Rated 2 out of 5 by
Geno the Engineer from
Would not transmit second business return to IRS
I have been using this product for nearly 20 years. This year, I used the Business version to file for 2 S-Corporations, just like I did last year. The first corporation had no issues. The second would not transmit. Even after getting the experts on the line. Had to file manually, and because of the delays, was late. I'm going to enjoy working with the IRS on that penalty.
All TurboTax® Offerings Reviews - Page 6252
Date published: 2023-03-16