TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Easily Guided Self Filing TurboTax provides an easily guided experience for users who want to file their own taxes. It takes minimal effort & time. Just read & follow the instructions.
Date published: 2023-03-16
Rated 5 out of 5 by from Would not file with anyone except Turbo Tax I have been with Turbo Tax for many years. No major problems. Only time I didwhen I had to enclose a check with payment (for 2021). Several years ago I loaded a california tax return for a friend. II no longer need a California return form as I am now alone and live permanently in Arizona. There is no need for Turbo Tax to print all the California data.
Date published: 2023-03-16
Rated 5 out of 5 by from Excellent My experience is very good although I did have difficulty e-filing. I appreciate the carry forwards and automatically filling in prior years info. Alternate minimum taxes, carry forwards etc. save time. Easy to calc gains or losses on investments
Date published: 2023-03-16
Rated 4 out of 5 by from GREAT ITEM... TURBOTAX needs places to put comments for values that do not come directly from forms like the W-2 or 1098's. This includes Schedules A, B & C where multiple sources can be used for a final value... Also, there is a filing bug when transmitting and needing to complete a business code, I encountered this year and used the '999999' code instead of the correct code for my business.
Date published: 2023-03-16
Rated 5 out of 5 by from Paulette was so helpful! Paulette was extremely helpful in helping me with my taxes. She noticed an issue from last year, and also guided me to correct it - doing what was right + getting me the best possible return. I would strongly recommend using her again in the future.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax Works This tool is easy to use and if there is a problem. they will help you!
Date published: 2023-03-16
Rated 4 out of 5 by from too exspensive Great product. Not worth the money. This will be the last year i am using this service. They have double their price every year for several years in a row. this year I paid 350$ for what is a free process (we already paid the government to write all the forms!)
Date published: 2023-03-16
Rated 3 out of 5 by from Good generally, but had major problems e-filing I had problems with correctly dealing with a sale of an investment property. The biggest problem was with e-filing. I had two attempts rejected for AGI and/or pin verification. One expert I talked to suggested setting my wife's AGI to zero (even though we filed jointly) - that did not work. I went to the IRS website and confirmed that my AGI matched what the IRS had in its records. I have been thoroughly confused about the pin used for e-filing. I did not have a pin in 2021, so I had left it blank. Turbo Tax inserted 5 digit #s in the e-file ID screen (no idea where those came from). Suspecting that was the problem I got pins for my wife and I from the IRS website, and included that in my return. However, those pins were 6 digit #'s and did not fit the five digit format of the e-file ID pin! The specialists at Turbo Tax could not help here at all. I am still struggling with it and may have to resort to printing and paper filing. Not good after paying $25 for the State filing (I will seek a refund if my next attempt at e-filing fails).
Date published: 2023-03-16
Rated 5 out of 5 by from TURBO TAX IS THE BEST I WOULD RECOMMEND IT TO ANYONE WHO HAS TROUBLE WITH THEIR TAXES
Date published: 2023-03-16
Rated 1 out of 5 by from Terrible experience, hidden fees, and unnecessary TurboTax is overly complicates the process of having to submit taxes. They make it seem more complicated than it is, force you to pay fees for mundane processes, and try to add extra fees at every turn.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6246
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easily Guided Self Filing TurboTax provides an easily guided experience for users who want to file their own taxes. It takes minimal effort & time. Just read & follow the instructions.
Date published: 2023-03-16
Rated 5 out of 5 by from Would not file with anyone except Turbo Tax I have been with Turbo Tax for many years. No major problems. Only time I didwhen I had to enclose a check with payment (for 2021). Several years ago I loaded a california tax return for a friend. II no longer need a California return form as I am now alone and live permanently in Arizona. There is no need for Turbo Tax to print all the California data.
Date published: 2023-03-16
Rated 5 out of 5 by from Excellent My experience is very good although I did have difficulty e-filing. I appreciate the carry forwards and automatically filling in prior years info. Alternate minimum taxes, carry forwards etc. save time. Easy to calc gains or losses on investments
Date published: 2023-03-16
Rated 4 out of 5 by from GREAT ITEM... TURBOTAX needs places to put comments for values that do not come directly from forms like the W-2 or 1098's. This includes Schedules A, B & C where multiple sources can be used for a final value... Also, there is a filing bug when transmitting and needing to complete a business code, I encountered this year and used the '999999' code instead of the correct code for my business.
Date published: 2023-03-16
Rated 5 out of 5 by from Paulette was so helpful! Paulette was extremely helpful in helping me with my taxes. She noticed an issue from last year, and also guided me to correct it - doing what was right + getting me the best possible return. I would strongly recommend using her again in the future.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax Works This tool is easy to use and if there is a problem. they will help you!
Date published: 2023-03-16
Rated 4 out of 5 by from too exspensive Great product. Not worth the money. This will be the last year i am using this service. They have double their price every year for several years in a row. this year I paid 350$ for what is a free process (we already paid the government to write all the forms!)
Date published: 2023-03-16
Rated 3 out of 5 by from Good generally, but had major problems e-filing I had problems with correctly dealing with a sale of an investment property. The biggest problem was with e-filing. I had two attempts rejected for AGI and/or pin verification. One expert I talked to suggested setting my wife's AGI to zero (even though we filed jointly) - that did not work. I went to the IRS website and confirmed that my AGI matched what the IRS had in its records. I have been thoroughly confused about the pin used for e-filing. I did not have a pin in 2021, so I had left it blank. Turbo Tax inserted 5 digit #s in the e-file ID screen (no idea where those came from). Suspecting that was the problem I got pins for my wife and I from the IRS website, and included that in my return. However, those pins were 6 digit #'s and did not fit the five digit format of the e-file ID pin! The specialists at Turbo Tax could not help here at all. I am still struggling with it and may have to resort to printing and paper filing. Not good after paying $25 for the State filing (I will seek a refund if my next attempt at e-filing fails).
Date published: 2023-03-16
Rated 5 out of 5 by from TURBO TAX IS THE BEST I WOULD RECOMMEND IT TO ANYONE WHO HAS TROUBLE WITH THEIR TAXES
Date published: 2023-03-16
Rated 1 out of 5 by from Terrible experience, hidden fees, and unnecessary TurboTax is overly complicates the process of having to submit taxes. They make it seem more complicated than it is, force you to pay fees for mundane processes, and try to add extra fees at every turn.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6246