TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from great Sandy was a great help in informing me on how to file
Date published: 2023-03-16
Rated 5 out of 5 by from Simple and Fast I have so much trouble doing taxes and this was so helpful. I was also so worried about missing my filing for an older year, but I was assisted as I went along and everything was fine.
Date published: 2023-03-16
Rated 5 out of 5 by from EXCELLENT CUSTOMER SERVICE CARE QUICK, FAST & IT WAS EASY. I Had no problems filing with turbo tax, customer service was ha doing my w2 with no issues. Thanks Guys yall the best!!
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax was easy to use. I enjoy using turbo tax each year to do my taxes. It is safe, accurate and saves me money.
Date published: 2023-03-16
Rated 3 out of 5 by from Calculations work well, getting support stinks. I have used for 5 years. Data entry is reasonably easy. Getting to support is "EXTREMELY" difficult. Did entire return then could not E-File. They had my fee for E-Filing state return before I found out I could not E-File. More hassle than it was worth. Most likely I will not purchase again next year. Customer support told me to file by mail but could not answer why I could not E-File. Frustration set in, even want you to agree to terms and conditions without defining them. (BELOW)
Date published: 2023-03-16
Rated 1 out of 5 by from Worst tax experience ever, software is a joke Zero support and my return keeps getting denied because the irs claims my dob is different. Was unable to put some information in because program has so many glitches, really regret wasting money and time on TurboTax, I’ll end up paying someone local to file for me.
Date published: 2023-03-16
Rated 5 out of 5 by from Great product Great experience as always well worth the time and effort.
Date published: 2023-03-16
Rated 5 out of 5 by from Love turbo tax. Easy to follow and file From start to finish, every step is explained and east to complet
Date published: 2023-03-16
Rated 2 out of 5 by from Confusing The feature to take a picture or upload a document such as a 1099 creates confusion. I ended up with two 1099r documents when I only have one, because it expected me to update last years AND thought there was a second one because I uploaded the current year’s version. Luckily it caught it and asked if they were duplicates. The “take a picture” feature also didn’t pick up which state a 1099int was earned in, causing confusion when it prompted me to manually enter the state but no other info making me think it was creating a duplicate of this income also. Plus a lot of questions and review prompts imply you’ve entered something incorrectly when it is in fact accurate. Don’t know if it’s the IRS or TurboTax causing this, but taxes were far more frustrating this year than many recent years
Date published: 2023-03-16
Rated 5 out of 5 by from turbo tax is amaing This way to file taxes was the easiest. Will continue to use this site every year when tax time comes around.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6241
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great Sandy was a great help in informing me on how to file
Date published: 2023-03-16
Rated 5 out of 5 by from Simple and Fast I have so much trouble doing taxes and this was so helpful. I was also so worried about missing my filing for an older year, but I was assisted as I went along and everything was fine.
Date published: 2023-03-16
Rated 5 out of 5 by from EXCELLENT CUSTOMER SERVICE CARE QUICK, FAST & IT WAS EASY. I Had no problems filing with turbo tax, customer service was ha doing my w2 with no issues. Thanks Guys yall the best!!
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax was easy to use. I enjoy using turbo tax each year to do my taxes. It is safe, accurate and saves me money.
Date published: 2023-03-16
Rated 3 out of 5 by from Calculations work well, getting support stinks. I have used for 5 years. Data entry is reasonably easy. Getting to support is "EXTREMELY" difficult. Did entire return then could not E-File. They had my fee for E-Filing state return before I found out I could not E-File. More hassle than it was worth. Most likely I will not purchase again next year. Customer support told me to file by mail but could not answer why I could not E-File. Frustration set in, even want you to agree to terms and conditions without defining them. (BELOW)
Date published: 2023-03-16
Rated 1 out of 5 by from Worst tax experience ever, software is a joke Zero support and my return keeps getting denied because the irs claims my dob is different. Was unable to put some information in because program has so many glitches, really regret wasting money and time on TurboTax, I’ll end up paying someone local to file for me.
Date published: 2023-03-16
Rated 5 out of 5 by from Great product Great experience as always well worth the time and effort.
Date published: 2023-03-16
Rated 5 out of 5 by from Love turbo tax. Easy to follow and file From start to finish, every step is explained and east to complet
Date published: 2023-03-16
Rated 2 out of 5 by from Confusing The feature to take a picture or upload a document such as a 1099 creates confusion. I ended up with two 1099r documents when I only have one, because it expected me to update last years AND thought there was a second one because I uploaded the current year’s version. Luckily it caught it and asked if they were duplicates. The “take a picture” feature also didn’t pick up which state a 1099int was earned in, causing confusion when it prompted me to manually enter the state but no other info making me think it was creating a duplicate of this income also. Plus a lot of questions and review prompts imply you’ve entered something incorrectly when it is in fact accurate. Don’t know if it’s the IRS or TurboTax causing this, but taxes were far more frustrating this year than many recent years
Date published: 2023-03-16
Rated 5 out of 5 by from turbo tax is amaing This way to file taxes was the easiest. Will continue to use this site every year when tax time comes around.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6241