TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
ygywsi from
great
Sandy was a great help in informing me on how to file
Date published: 2023-03-16
Rated 5 out of 5 by
SaSara from
Simple and Fast
I have so much trouble doing taxes and this was so helpful. I was also so worried about missing my filing for an older year, but I was assisted as I went along and everything was fine.
Date published: 2023-03-16
Rated 5 out of 5 by
2chi from
EXCELLENT CUSTOMER SERVICE CARE
QUICK, FAST & IT WAS EASY. I Had no problems filing with turbo tax, customer service was ha doing my w2 with no issues. Thanks Guys yall the best!!
Date published: 2023-03-16
Rated 5 out of 5 by
Vic 46 from
Turbo Tax was easy to use.
I enjoy using turbo tax each year to do my taxes. It is safe, accurate and saves me money.
Date published: 2023-03-16
Rated 3 out of 5 by
Unhappy in Hanover from
Calculations work well, getting support stinks.
I have used for 5 years. Data entry is reasonably easy. Getting to support is "EXTREMELY" difficult. Did entire return then could not E-File. They had my fee for E-Filing state return before I found out I could not E-File. More hassle than it was worth. Most likely I will not purchase again next year. Customer support told me to file by mail but could not answer why I could not E-File. Frustration set in, even want you to agree to terms and conditions without defining them. (BELOW)
Date published: 2023-03-16
Rated 1 out of 5 by
Unhappyuser6666 from
Worst tax experience ever, software is a joke
Zero support and my return keeps getting denied because the irs claims my dob is different. Was unable to put some information in because program has so many glitches, really regret wasting money and time on TurboTax, I’ll end up paying someone local to file for me.
Date published: 2023-03-16
Rated 5 out of 5 by
JoeStooge from
Great product
Great experience as always well worth the time and effort.
Date published: 2023-03-16
Rated 5 out of 5 by
Billyarv from
Love turbo tax. Easy to follow and file
From start to finish, every step is explained and east to complet
Date published: 2023-03-16
Rated 2 out of 5 by
Love paying hate filing from
Confusing
The feature to take a picture or upload a document such as a 1099 creates confusion. I ended up with two 1099r documents when I only have one, because it expected me to update last years AND thought there was a second one because I uploaded the current year’s version. Luckily it caught it and asked if they were duplicates. The “take a picture” feature also didn’t pick up which state a 1099int was earned in, causing confusion when it prompted me to manually enter the state but no other info making me think it was creating a duplicate of this income also. Plus a lot of questions and review prompts imply you’ve entered something incorrectly when it is in fact accurate. Don’t know if it’s the IRS or TurboTax causing this, but taxes were far more frustrating this year than many recent years
Date published: 2023-03-16
Rated 5 out of 5 by
nani15 from
turbo tax is amaing
This way to file taxes was the easiest. Will continue to use this site every year when tax time comes around.
All TurboTax® Offerings Reviews - Page 6241
Date published: 2023-03-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
ygywsi from
great
Sandy was a great help in informing me on how to file
Date published: 2023-03-16
Rated 5 out of 5 by
SaSara from
Simple and Fast
I have so much trouble doing taxes and this was so helpful. I was also so worried about missing my filing for an older year, but I was assisted as I went along and everything was fine.
Date published: 2023-03-16
Rated 5 out of 5 by
2chi from
EXCELLENT CUSTOMER SERVICE CARE
QUICK, FAST & IT WAS EASY. I Had no problems filing with turbo tax, customer service was ha doing my w2 with no issues. Thanks Guys yall the best!!
Date published: 2023-03-16
Rated 5 out of 5 by
Vic 46 from
Turbo Tax was easy to use.
I enjoy using turbo tax each year to do my taxes. It is safe, accurate and saves me money.
Date published: 2023-03-16
Rated 3 out of 5 by
Unhappy in Hanover from
Calculations work well, getting support stinks.
I have used for 5 years. Data entry is reasonably easy. Getting to support is "EXTREMELY" difficult. Did entire return then could not E-File. They had my fee for E-Filing state return before I found out I could not E-File. More hassle than it was worth. Most likely I will not purchase again next year. Customer support told me to file by mail but could not answer why I could not E-File. Frustration set in, even want you to agree to terms and conditions without defining them. (BELOW)
Date published: 2023-03-16
Rated 1 out of 5 by
Unhappyuser6666 from
Worst tax experience ever, software is a joke
Zero support and my return keeps getting denied because the irs claims my dob is different. Was unable to put some information in because program has so many glitches, really regret wasting money and time on TurboTax, I’ll end up paying someone local to file for me.
Date published: 2023-03-16
Rated 5 out of 5 by
JoeStooge from
Great product
Great experience as always well worth the time and effort.
Date published: 2023-03-16
Rated 5 out of 5 by
Billyarv from
Love turbo tax. Easy to follow and file
From start to finish, every step is explained and east to complet
Date published: 2023-03-16
Rated 2 out of 5 by
Love paying hate filing from
Confusing
The feature to take a picture or upload a document such as a 1099 creates confusion. I ended up with two 1099r documents when I only have one, because it expected me to update last years AND thought there was a second one because I uploaded the current year’s version. Luckily it caught it and asked if they were duplicates. The “take a picture” feature also didn’t pick up which state a 1099int was earned in, causing confusion when it prompted me to manually enter the state but no other info making me think it was creating a duplicate of this income also. Plus a lot of questions and review prompts imply you’ve entered something incorrectly when it is in fact accurate. Don’t know if it’s the IRS or TurboTax causing this, but taxes were far more frustrating this year than many recent years
Date published: 2023-03-16
Rated 5 out of 5 by
nani15 from
turbo tax is amaing
This way to file taxes was the easiest. Will continue to use this site every year when tax time comes around.
All TurboTax® Offerings Reviews - Page 6241
Date published: 2023-03-16