TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from ! I can't imagine doing my taxes another way, ever. Rates are little bit high, I think y'all could do better. Maybe set a minum return amount before which you don't charge anything.
Date published: 2023-03-20
Rated 5 out of 5 by from Love this tax program-TURBO TAX!! I have used Turbo Tax for several years and find it easy to navigate and my federal is always right. I am not satisfied with how my state return is handled by IN. Overall I give this program a 10.
Date published: 2023-03-20
Rated 4 out of 5 by from Excellent, except . . . I've used TurboTax for years, and it seems every year there is at least one glitch that frustrates me. This year the program refused to let me enter some data for my wife (we file together), so I had to enter it as if it were for me. This entry was not for some obscure source of income but for an annuity payment. There was also an "error" in the review section concerning additional income that I couldn't figure out. I finally searched the database and found little help. So I just entered 0 since I couldn't see that the additional income applied to our case. Because of these issues, I've crossed my fingers hoping that the program's claim of a successful transmission is true.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo is user friendly Turbo tax always help me with getting my taxes done.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo is great will you again and again great job great help me with everything i need, like the support that gave
Date published: 2023-03-20
Rated 5 out of 5 by from Turbotax is awesome It was pretty fast and easy to file taxes with Turbotax
Date published: 2023-03-20
Rated 3 out of 5 by from stop assulting me w/add-ons the method is excellent, but the constant up-sells is infuriating. Plus you make it almost impossible to use your free version, which I realize is deliberate but doesn't make me want to recommend you.
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax Premier plus their expert help saved me I am very impressed with how the TurboTax premier program helped me through some complicated subjects, while also teaching me.
Date published: 2023-03-20
Rated 4 out of 5 by from Turbo Tax cost more than last year I did my taxes by myself. It took a little while but finally finished. I then found out I could have done them for free because I have AARP.
Date published: 2023-03-20
Rated 1 out of 5 by from TurboTax is Deceptive The software works pretty well but the pricing is VERY deceptive. I was notified of a $209 fee only after I completed my return. This supposedly included live representation and tax preparation which I never received. I never had the option to decline this coverage and was not able to take the charge off at the end of filing. I tried talking with the help desk and they were untrained on taking the charge off. Additionally, I was charged $64.00 for a $0 state refund. Seem excessive to me for 2 minutes of work. I have used TurboTax for 10 years but cannot see myself moving forward with them next year. I faintly remember a military discount back in the day. I doubt they'd ever reinstitute that again. Their fees are ridiculous!
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 6239
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from ! I can't imagine doing my taxes another way, ever. Rates are little bit high, I think y'all could do better. Maybe set a minum return amount before which you don't charge anything.
Date published: 2023-03-20
Rated 5 out of 5 by from Love this tax program-TURBO TAX!! I have used Turbo Tax for several years and find it easy to navigate and my federal is always right. I am not satisfied with how my state return is handled by IN. Overall I give this program a 10.
Date published: 2023-03-20
Rated 4 out of 5 by from Excellent, except . . . I've used TurboTax for years, and it seems every year there is at least one glitch that frustrates me. This year the program refused to let me enter some data for my wife (we file together), so I had to enter it as if it were for me. This entry was not for some obscure source of income but for an annuity payment. There was also an "error" in the review section concerning additional income that I couldn't figure out. I finally searched the database and found little help. So I just entered 0 since I couldn't see that the additional income applied to our case. Because of these issues, I've crossed my fingers hoping that the program's claim of a successful transmission is true.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo is user friendly Turbo tax always help me with getting my taxes done.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo is great will you again and again great job great help me with everything i need, like the support that gave
Date published: 2023-03-20
Rated 5 out of 5 by from Turbotax is awesome It was pretty fast and easy to file taxes with Turbotax
Date published: 2023-03-20
Rated 3 out of 5 by from stop assulting me w/add-ons the method is excellent, but the constant up-sells is infuriating. Plus you make it almost impossible to use your free version, which I realize is deliberate but doesn't make me want to recommend you.
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax Premier plus their expert help saved me I am very impressed with how the TurboTax premier program helped me through some complicated subjects, while also teaching me.
Date published: 2023-03-20
Rated 4 out of 5 by from Turbo Tax cost more than last year I did my taxes by myself. It took a little while but finally finished. I then found out I could have done them for free because I have AARP.
Date published: 2023-03-20
Rated 1 out of 5 by from TurboTax is Deceptive The software works pretty well but the pricing is VERY deceptive. I was notified of a $209 fee only after I completed my return. This supposedly included live representation and tax preparation which I never received. I never had the option to decline this coverage and was not able to take the charge off at the end of filing. I tried talking with the help desk and they were untrained on taking the charge off. Additionally, I was charged $64.00 for a $0 state refund. Seem excessive to me for 2 minutes of work. I have used TurboTax for 10 years but cannot see myself moving forward with them next year. I faintly remember a military discount back in the day. I doubt they'd ever reinstitute that again. Their fees are ridiculous!
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 6239