TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from What's with the price? Ever since I began college I have been charged to file my taxes. At first I thought it was due to being in college with the extra forms but now that I am out of college the price did not drop. I spoke with someone that uses the service as well and they said it was free for them. I have even chosen to not upgrade any services to avoid paying but to no avail. I initially began using these services since it was free but as it seems with the charge even if I am filing simple without upgrades it seems it is time for me to switch to a different service.
Date published: 2023-03-16
Rated 5 out of 5 by from Great service! This makes the tax process so easy. Much appreciated.
Date published: 2023-03-16
Rated 2 out of 5 by from Nothing but problems this year Twice my federal return was rejected due to what turbotax told me was software issues that they were having. Once those issues were corrected I was supposed to be able to file my return without any payment necessary. I had to speak with several different advisers who took control of the computer and looked at things and the 1st rejection we went through and did it once the software was correct it was sent again and then it was rejected again for something else to do with a software problem. Today I spoke with an agent who clearly didn't know how to navigate the software. She told me I needed to speak with a tax expert. I did not need a tax lawyer what I needed was someone who knew how to navigate the program. Although a tax expert was put on the phone and he did know how to navigate the program we took care of the return and sent it. however I was charged way more money for that.It was something that was not necessary and it was solely due to turbotaxe's inability to provide people who could actually work their own software program. I had 11 years of very good experiences with TurboTax but after the hassle and extra money charged this year may be my last
Date published: 2023-03-16
Rated 5 out of 5 by from Help with Cheryl was excellent! She was super helpful and easy to work with! Thank you Cheryl!
Date published: 2023-03-16
Rated 5 out of 5 by from 8 Years of Turbo Tax I appreciate having Turbo Tax remember my history of donations and personal info, so I don't have to type it in every year.
Date published: 2023-03-16
Rated 5 out of 5 by from great product Easy to use, keeps the guess work out of filing taxes
Date published: 2023-03-16
Rated 5 out of 5 by from Easy to use Easy to use, helpful hints and advices. Walks you through process step by step.
Date published: 2023-03-16
Rated 5 out of 5 by from Pretty darn easy I've been using TurboTax for years. It's just so easy!
Date published: 2023-03-16
Rated 4 out of 5 by from Overall- it's a good application There are areas that are a little confusing, but overall, the app works fine.
Date published: 2023-03-16
Rated 4 out of 5 by from turbo tax simple The software is smooth and user friendly for anyone
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6220
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from What's with the price? Ever since I began college I have been charged to file my taxes. At first I thought it was due to being in college with the extra forms but now that I am out of college the price did not drop. I spoke with someone that uses the service as well and they said it was free for them. I have even chosen to not upgrade any services to avoid paying but to no avail. I initially began using these services since it was free but as it seems with the charge even if I am filing simple without upgrades it seems it is time for me to switch to a different service.
Date published: 2023-03-16
Rated 5 out of 5 by from Great service! This makes the tax process so easy. Much appreciated.
Date published: 2023-03-16
Rated 2 out of 5 by from Nothing but problems this year Twice my federal return was rejected due to what turbotax told me was software issues that they were having. Once those issues were corrected I was supposed to be able to file my return without any payment necessary. I had to speak with several different advisers who took control of the computer and looked at things and the 1st rejection we went through and did it once the software was correct it was sent again and then it was rejected again for something else to do with a software problem. Today I spoke with an agent who clearly didn't know how to navigate the software. She told me I needed to speak with a tax expert. I did not need a tax lawyer what I needed was someone who knew how to navigate the program. Although a tax expert was put on the phone and he did know how to navigate the program we took care of the return and sent it. however I was charged way more money for that.It was something that was not necessary and it was solely due to turbotaxe's inability to provide people who could actually work their own software program. I had 11 years of very good experiences with TurboTax but after the hassle and extra money charged this year may be my last
Date published: 2023-03-16
Rated 5 out of 5 by from Help with Cheryl was excellent! She was super helpful and easy to work with! Thank you Cheryl!
Date published: 2023-03-16
Rated 5 out of 5 by from 8 Years of Turbo Tax I appreciate having Turbo Tax remember my history of donations and personal info, so I don't have to type it in every year.
Date published: 2023-03-16
Rated 5 out of 5 by from great product Easy to use, keeps the guess work out of filing taxes
Date published: 2023-03-16
Rated 5 out of 5 by from Easy to use Easy to use, helpful hints and advices. Walks you through process step by step.
Date published: 2023-03-16
Rated 5 out of 5 by from Pretty darn easy I've been using TurboTax for years. It's just so easy!
Date published: 2023-03-16
Rated 4 out of 5 by from Overall- it's a good application There are areas that are a little confusing, but overall, the app works fine.
Date published: 2023-03-16
Rated 4 out of 5 by from turbo tax simple The software is smooth and user friendly for anyone
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6220