TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Did not have an easy way to file extension. After realizing that I would need to make a withdrawal from my Roth IRA, I was not given a straightforward option to do so. I spent sometime looking in to this, but the only way I was able to do this was to file a new extension that had no information that I had contributed to my already completed work on my tax return. I did not follow through with this method as it did to appear to be linked to my account and came with very hefty monetary fees that were over the price of my tax return that I believe I would need to pay. It is disappointing that there was not a straightforward way of doing this as most of the rest of Turbo Tax was straight forward.
Date published: 2023-04-19
Rated 5 out of 5 by from I LOVE TURBOTAX A great experience. So easy to use. My go-to every year.
Date published: 2023-04-19
Rated 4 out of 5 by from good my first time. went pretty well. a third of the cost but no refund
Date published: 2023-04-19
Rated 5 out of 5 by from Great tax resource I have used Turbo Tax for over 20 years and find that it consistently meets my needs and is flexible for my changing situation. I VERY much appreciate the option to secure audit defense and fortunately have only had to use it once. The experience could not have been better!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Horrible Customer Service Over all application was fairly easy. I was not done within the 1hr and 26 mins. Took over almost 5 hours to complete my taxes. My eyes hurt.
Date published: 2023-04-19
Rated 1 out of 5 by from Didn't get any extra help for the upgrade Premium There was no live help available, only the FAQ robot. I could have saved $200 and googled the answers.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use! First year using it as self-employed and it was very easy to understand and use.
Date published: 2023-04-19
Rated 5 out of 5 by from Helpful with complicated tax filing. The live experts were very helpful and made filing easier and I felt reassured.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax is Great ... But Lost one star due to a number of year having values that do not save for next time through screens. If you have to correct a schedule C for example, the 1099 MISC "No" does not check. This happens elsewhere. I find myself over the 10+ year of use going back though screens a few times. These non-saving answers are very annoying. Also anyone buying a new business or selling one has to know to file form 8594 separately, and you don't have in federal forms! Seems like "Is this a new business? Was it purchased?" would be of value. Idaho state was even worse, nothing populated yes/no questions on second, third, forth ... run through. Also, only reason for Idaho was due to $2500+ gross sales, seems there should be an easier method to do this when you have a business loss, but sold some product in Idaho at a show! The "Did you have sales of $2500 or more in Idaho?" did come up, but then still asked every other question for non-resident! Seems like TurboTax could expedite non-resident entry for business that need to file just because of gross sales in state. Would be more business friendly. :-)
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is amazing! It was very easy to use and file. Did not take much time.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 622
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Did not have an easy way to file extension. After realizing that I would need to make a withdrawal from my Roth IRA, I was not given a straightforward option to do so. I spent sometime looking in to this, but the only way I was able to do this was to file a new extension that had no information that I had contributed to my already completed work on my tax return. I did not follow through with this method as it did to appear to be linked to my account and came with very hefty monetary fees that were over the price of my tax return that I believe I would need to pay. It is disappointing that there was not a straightforward way of doing this as most of the rest of Turbo Tax was straight forward.
Date published: 2023-04-19
Rated 5 out of 5 by from I LOVE TURBOTAX A great experience. So easy to use. My go-to every year.
Date published: 2023-04-19
Rated 4 out of 5 by from good my first time. went pretty well. a third of the cost but no refund
Date published: 2023-04-19
Rated 5 out of 5 by from Great tax resource I have used Turbo Tax for over 20 years and find that it consistently meets my needs and is flexible for my changing situation. I VERY much appreciate the option to secure audit defense and fortunately have only had to use it once. The experience could not have been better!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Horrible Customer Service Over all application was fairly easy. I was not done within the 1hr and 26 mins. Took over almost 5 hours to complete my taxes. My eyes hurt.
Date published: 2023-04-19
Rated 1 out of 5 by from Didn't get any extra help for the upgrade Premium There was no live help available, only the FAQ robot. I could have saved $200 and googled the answers.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use! First year using it as self-employed and it was very easy to understand and use.
Date published: 2023-04-19
Rated 5 out of 5 by from Helpful with complicated tax filing. The live experts were very helpful and made filing easier and I felt reassured.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax is Great ... But Lost one star due to a number of year having values that do not save for next time through screens. If you have to correct a schedule C for example, the 1099 MISC "No" does not check. This happens elsewhere. I find myself over the 10+ year of use going back though screens a few times. These non-saving answers are very annoying. Also anyone buying a new business or selling one has to know to file form 8594 separately, and you don't have in federal forms! Seems like "Is this a new business? Was it purchased?" would be of value. Idaho state was even worse, nothing populated yes/no questions on second, third, forth ... run through. Also, only reason for Idaho was due to $2500+ gross sales, seems there should be an easier method to do this when you have a business loss, but sold some product in Idaho at a show! The "Did you have sales of $2500 or more in Idaho?" did come up, but then still asked every other question for non-resident! Seems like TurboTax could expedite non-resident entry for business that need to file just because of gross sales in state. Would be more business friendly. :-)
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is amazing! It was very easy to use and file. Did not take much time.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 622