TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Hidden Fees I was informed I had to upgrade to Turbotax deluxe to file this year because I had a workplace retirement account I put money into, and it made the tax return non-standard. That's fine and everything, but I got a deduction from the retirement account for 23 dollars and ended up spending over 150 dollars to file. Turbotax Deluxe touted only costing 59 dollars, but they charge you 59 dollars for both your federal and state, plus an additional 39 dollars they don't inform you about until you're about to file if you choose to have the money taken from your federal income tax. This is dishonest. I've filed with Turbotax for the last five years. The past two I've encountered issues. I did not receive my federal income for my 2021 return, and now this forced payment with hidden fees. I will be using a different service next year.
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax is awesome TurboTax is an excellent tool which is easy to use. I like it very much.
Date published: 2023-03-16
Rated 5 out of 5 by from I Love TurboTax! I have been using TurboTax for as long as I can remember and they have never let me down. I was able to chat with a live expert, Nicole W. She was precise, friendly, and helpful.
Date published: 2023-03-16
Rated 4 out of 5 by from I rely on TurboTax for Mac to prepare my returns I use TurboTax Deluxe, which is adequate to my needs: my 2 biggest income categories are retirement (pensions, IRA's, SocialSecurity) and investments. My experience with TurboTax is generally very positive, given the complexity of tax law. My complaints are two: (1) some of the screens, especially in Colorado, are ambiguous and subject to alternate interpretations, and (2) I should be able to enter 'accrued interest' on municipal bond transactions as either a positive OR negative number, depending on whether I purchased or sold the bonds. TurboTax flagged my negative entry in 'adjustments to (tax exempt) income' as an error. But, Joshua, one of your customer service representatives, showed me a work around this problem. He was VERY helpful.
Date published: 2023-03-16
Rated 5 out of 5 by from Excellent experience My expert was amazing, nice to speak to and knowledgeable. She went the extra mile to check additional options to enhance our savings.
Date published: 2023-03-16
Rated 5 out of 5 by from easy use It was easy to use. Follow the directions. It gives you step by step by step instructions.
Date published: 2023-03-16
Rated 4 out of 5 by from The LIVE feature is annoying I had to start my taxes over 5 times. it kept enrolling me into the LIVE feature and one of the techs I had reached out to did not know how to help me and was getting upset. it was very frustrating to say the least. In the end, another associate named Brooke helped me out and I was able to finish. All in all, I do like the service, they just need to not push the LIVE at the main page as if its the regular way to begin free taxes.
Date published: 2023-03-16
Rated 4 out of 5 by from Great Product Easy to follow instruction. Been using for 10 years and never had problems.
Date published: 2023-03-16
Rated 5 out of 5 by from great app!!! easy to use and fast Highly recommend using this program
Date published: 2023-03-16
Rated 5 out of 5 by from Taxes Done! We have a fairly simple tax situation - no businesses, no unusual sources of income, no giant deductions. Turbo Tax has been our go to for years to complete our taxes, get them filed electronically, and be able to have any refunds directly deposited with ease. I have greatly appreciated the notifications regarding when federal and state are filed and accepted. If you are fairly organized with the tracking of the information you need for completing your taxes, then this is definitely the program for you to get them done fairly quickly and painlessly! I highly reccommend this product!
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6203
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Hidden Fees I was informed I had to upgrade to Turbotax deluxe to file this year because I had a workplace retirement account I put money into, and it made the tax return non-standard. That's fine and everything, but I got a deduction from the retirement account for 23 dollars and ended up spending over 150 dollars to file. Turbotax Deluxe touted only costing 59 dollars, but they charge you 59 dollars for both your federal and state, plus an additional 39 dollars they don't inform you about until you're about to file if you choose to have the money taken from your federal income tax. This is dishonest. I've filed with Turbotax for the last five years. The past two I've encountered issues. I did not receive my federal income for my 2021 return, and now this forced payment with hidden fees. I will be using a different service next year.
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax is awesome TurboTax is an excellent tool which is easy to use. I like it very much.
Date published: 2023-03-16
Rated 5 out of 5 by from I Love TurboTax! I have been using TurboTax for as long as I can remember and they have never let me down. I was able to chat with a live expert, Nicole W. She was precise, friendly, and helpful.
Date published: 2023-03-16
Rated 4 out of 5 by from I rely on TurboTax for Mac to prepare my returns I use TurboTax Deluxe, which is adequate to my needs: my 2 biggest income categories are retirement (pensions, IRA's, SocialSecurity) and investments. My experience with TurboTax is generally very positive, given the complexity of tax law. My complaints are two: (1) some of the screens, especially in Colorado, are ambiguous and subject to alternate interpretations, and (2) I should be able to enter 'accrued interest' on municipal bond transactions as either a positive OR negative number, depending on whether I purchased or sold the bonds. TurboTax flagged my negative entry in 'adjustments to (tax exempt) income' as an error. But, Joshua, one of your customer service representatives, showed me a work around this problem. He was VERY helpful.
Date published: 2023-03-16
Rated 5 out of 5 by from Excellent experience My expert was amazing, nice to speak to and knowledgeable. She went the extra mile to check additional options to enhance our savings.
Date published: 2023-03-16
Rated 5 out of 5 by from easy use It was easy to use. Follow the directions. It gives you step by step by step instructions.
Date published: 2023-03-16
Rated 4 out of 5 by from The LIVE feature is annoying I had to start my taxes over 5 times. it kept enrolling me into the LIVE feature and one of the techs I had reached out to did not know how to help me and was getting upset. it was very frustrating to say the least. In the end, another associate named Brooke helped me out and I was able to finish. All in all, I do like the service, they just need to not push the LIVE at the main page as if its the regular way to begin free taxes.
Date published: 2023-03-16
Rated 4 out of 5 by from Great Product Easy to follow instruction. Been using for 10 years and never had problems.
Date published: 2023-03-16
Rated 5 out of 5 by from great app!!! easy to use and fast Highly recommend using this program
Date published: 2023-03-16
Rated 5 out of 5 by from Taxes Done! We have a fairly simple tax situation - no businesses, no unusual sources of income, no giant deductions. Turbo Tax has been our go to for years to complete our taxes, get them filed electronically, and be able to have any refunds directly deposited with ease. I have greatly appreciated the notifications regarding when federal and state are filed and accepted. If you are fairly organized with the tracking of the information you need for completing your taxes, then this is definitely the program for you to get them done fairly quickly and painlessly! I highly reccommend this product!
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6203