TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Makes taxes easy! I had to file in 2 states because of moving and still working in the previous state. Turbotax made the whole thing easy and pain free.
Date published: 2023-03-16
Rated 5 out of 5 by from EASY AND FREE It was fast and easy. Only took me 30 mins from start to finish!
Date published: 2023-03-16
Rated 5 out of 5 by from They make it less intimidating. I feel safe. I love turbo tax. Their UX is so user-friendly and they make big things seem approachable. I especially appreciate their tax experts who are always so accommodating and patient. This is customer service at its best.
Date published: 2023-03-16
Rated 4 out of 5 by from Deduct a Star for Credit Karma I loved your service, TurboTax, for over 8 years! Now that you are forcing me to sign on to Credit Karma, I do not like you any more.
Date published: 2023-03-16
Rated 1 out of 5 by from Give me $500 if you want feedback. Sorry Intuit. You need to buy a premium upgrade for a premium review. Please send $500 for a helpful review. You can't give me a free tax return. Why would I give a free review.
Date published: 2023-03-16
Rated 5 out of 5 by from Wish I had started doing this 15 years ago I have a somewhat complicated situation: some self-employment income, HSAs, a child in college, investment income, healthcare marketplace insurance for part of the year, etc. For years I have done my taxes using the free fillable forms from the IRS. It took HOURS of tedious boring work, and I often ended up making mistakes which the IRS would catch later. Finally this year, the free fillable forms site wasn't working properly and I got fed up and decided to spring for using TurboTax. With all the complexity of my situation, I finished the whole thing (both fed and state) in about an hour. It was absolutely one of the best $180 investments I ever made. Just having all the W2 information autofilled rather than having to type it all in by hand was almost worth the cost by itself. But also, of course, knowing that all the forms are filled out right, the calculations are correct, and that I'm not making mistakes in my interpretation of the rules, were the real value-added.
Date published: 2023-03-16
Rated 1 out of 5 by from buns I basically got charged 157$ for reporting 80$ in tips.
Date published: 2023-03-16
Rated 4 out of 5 by from Pretty good. Obscure areas not explained well. Easily did my taxes, and I use for tax planning for next year. some of the less straightforward area require a little guess work but I muddled through. I have an MBA so sometimes I find the repetition tedious, but not as tedious as what the IRS forms make you do.
Date published: 2023-03-16
Rated 5 out of 5 by from Walked me through with relative ease Website is easy to use. Many questions are answered on the site. I called help 4 times and had my issues resolved 3 of the 4. The women were very helpful with whom I talked. Had some less common issues like retired minister's housing allowance, a refund carry over from last year, small amount on an NEC form that I had to call about, etc -- all was taken care of.
Date published: 2023-03-16
Rated 5 out of 5 by from Great help from live assistance! Kathy helped efficiently and professionally with finding an error in my distribution.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6196
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Makes taxes easy! I had to file in 2 states because of moving and still working in the previous state. Turbotax made the whole thing easy and pain free.
Date published: 2023-03-16
Rated 5 out of 5 by from EASY AND FREE It was fast and easy. Only took me 30 mins from start to finish!
Date published: 2023-03-16
Rated 5 out of 5 by from They make it less intimidating. I feel safe. I love turbo tax. Their UX is so user-friendly and they make big things seem approachable. I especially appreciate their tax experts who are always so accommodating and patient. This is customer service at its best.
Date published: 2023-03-16
Rated 4 out of 5 by from Deduct a Star for Credit Karma I loved your service, TurboTax, for over 8 years! Now that you are forcing me to sign on to Credit Karma, I do not like you any more.
Date published: 2023-03-16
Rated 1 out of 5 by from Give me $500 if you want feedback. Sorry Intuit. You need to buy a premium upgrade for a premium review. Please send $500 for a helpful review. You can't give me a free tax return. Why would I give a free review.
Date published: 2023-03-16
Rated 5 out of 5 by from Wish I had started doing this 15 years ago I have a somewhat complicated situation: some self-employment income, HSAs, a child in college, investment income, healthcare marketplace insurance for part of the year, etc. For years I have done my taxes using the free fillable forms from the IRS. It took HOURS of tedious boring work, and I often ended up making mistakes which the IRS would catch later. Finally this year, the free fillable forms site wasn't working properly and I got fed up and decided to spring for using TurboTax. With all the complexity of my situation, I finished the whole thing (both fed and state) in about an hour. It was absolutely one of the best $180 investments I ever made. Just having all the W2 information autofilled rather than having to type it all in by hand was almost worth the cost by itself. But also, of course, knowing that all the forms are filled out right, the calculations are correct, and that I'm not making mistakes in my interpretation of the rules, were the real value-added.
Date published: 2023-03-16
Rated 1 out of 5 by from buns I basically got charged 157$ for reporting 80$ in tips.
Date published: 2023-03-16
Rated 4 out of 5 by from Pretty good. Obscure areas not explained well. Easily did my taxes, and I use for tax planning for next year. some of the less straightforward area require a little guess work but I muddled through. I have an MBA so sometimes I find the repetition tedious, but not as tedious as what the IRS forms make you do.
Date published: 2023-03-16
Rated 5 out of 5 by from Walked me through with relative ease Website is easy to use. Many questions are answered on the site. I called help 4 times and had my issues resolved 3 of the 4. The women were very helpful with whom I talked. Had some less common issues like retired minister's housing allowance, a refund carry over from last year, small amount on an NEC form that I had to call about, etc -- all was taken care of.
Date published: 2023-03-16
Rated 5 out of 5 by from Great help from live assistance! Kathy helped efficiently and professionally with finding an error in my distribution.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6196