TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Best Website I've Ever Used Simple, engaging, makes taxes fun. Super helpful. A+
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is awesome My experience with TurboTax was easy to follow the instruction into Baby to upload my information
Date published: 2023-03-17
Rated 4 out of 5 by from first time independent tax prep such a great experience and glad I got the live help because it helped with all my questions and the rep was wonderful
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax personal on the phone was very helpful I appreciated the assistance from Tracey. She help me clarify a 1099-R form and entered information into my tax return correctly. Thank you.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax Good to work with..And reliable. Recommended for everyone.
Date published: 2023-03-16
Rated 4 out of 5 by from Lacking help in stopping business use of home and You still need to do all the gathering (as expected), but I should not need to hire a tax advisor to ex[\plain what kind of depreciation to use...that should be saved from year to year.
Date published: 2023-03-16
Rated 2 out of 5 by from TurboTax has changed We've used turbotax for years now and have put up with the increasing prices each time. But this year was... difficult. They used to provide better info and explanations for things, helping walk you through... Yet somehow this year's took us 5 hours to do ourselves because we had to search for so much information on irs.gov. Everything is hidden behind pay walls. It's as if they purposefully made it more difficult to use this year to try and make you use "live help". I don't know if we'll be using this again next year.
Date published: 2023-03-16
Rated 2 out of 5 by from Overpriced It cost more for them to file my state return than I was even getting back from the state. Free returns are no longer free.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax simply and self explanatory! I really liked how there were questions that you could click on and get an explanation before continuing.
Date published: 2023-03-16
Rated 3 out of 5 by from Easy interface....you are nickel and diming fees! Should we really have to pay $25 these days just to send one State return? Really?? Many returns involve multiple States. It's bad enough you charge $45 (plus tax?) to download, but then another $25??
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6189
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Best Website I've Ever Used Simple, engaging, makes taxes fun. Super helpful. A+
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is awesome My experience with TurboTax was easy to follow the instruction into Baby to upload my information
Date published: 2023-03-17
Rated 4 out of 5 by from first time independent tax prep such a great experience and glad I got the live help because it helped with all my questions and the rep was wonderful
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax personal on the phone was very helpful I appreciated the assistance from Tracey. She help me clarify a 1099-R form and entered information into my tax return correctly. Thank you.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax Good to work with..And reliable. Recommended for everyone.
Date published: 2023-03-16
Rated 4 out of 5 by from Lacking help in stopping business use of home and You still need to do all the gathering (as expected), but I should not need to hire a tax advisor to ex[\plain what kind of depreciation to use...that should be saved from year to year.
Date published: 2023-03-16
Rated 2 out of 5 by from TurboTax has changed We've used turbotax for years now and have put up with the increasing prices each time. But this year was... difficult. They used to provide better info and explanations for things, helping walk you through... Yet somehow this year's took us 5 hours to do ourselves because we had to search for so much information on irs.gov. Everything is hidden behind pay walls. It's as if they purposefully made it more difficult to use this year to try and make you use "live help". I don't know if we'll be using this again next year.
Date published: 2023-03-16
Rated 2 out of 5 by from Overpriced It cost more for them to file my state return than I was even getting back from the state. Free returns are no longer free.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax simply and self explanatory! I really liked how there were questions that you could click on and get an explanation before continuing.
Date published: 2023-03-16
Rated 3 out of 5 by from Easy interface....you are nickel and diming fees! Should we really have to pay $25 these days just to send one State return? Really?? Many returns involve multiple States. It's bad enough you charge $45 (plus tax?) to download, but then another $25??
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6189