TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Worst Time Ever Using I have been using the Deluxe version on Windows_Pro hardware install since 2007. For the past 5 years I have used it in a virtual machine with no issues. This season the program was in terrible shape, wouldn't connect to the server for billing, also had issues transmitting to IRS. I had to live through all the errors twice, as I file MF-Single instead of Joint. Then, I was billed for my one free State usage, as I also was last year. I have never been as stressed out doing my taxes as this year. I could have gone to the dentist and had some teeth extracted for a better time. Not sure what my plans are fore taxes in 2024. This was over the top with errors and crashes. Reminds me of why I switched to Linux, but everything else in the VM is up to date and runs just fine except for TurboTax.
Date published: 2023-03-20
Rated 2 out of 5 by from My taxes are simple - Turbo tax made it hard It took 4 sessions with an "expert" and I had to wait weeks after my claim was rejected to refile. Turbo tax automatically used a form that I didn't need and couldn't delete.
Date published: 2023-03-20
Rated 4 out of 5 by from Very aggressive fees policy and advertising Very aggressive/high fees policy and advertising for premium futures. Not enough and not very intuitive tips/suggestions for basic variants of this software. Year by year it turns to be more and more commercial but still it is the Best tax preparation software by my opinion.
Date published: 2023-03-20
Rated 4 out of 5 by from First time using TurboTax online I've used the desktop version of TurboTax for many years, but this year it wouldn't work with my slightly older Mac OS, and I'm not willing to update the OS. So, I tried the online version. Not quite as convenient, but it was easier that I thought. It suggested that I take the standard deduction, but it turned out better to itemize.
Date published: 2023-03-20
Rated 5 out of 5 by from Love Turbo Tax Easy to use and always feel comfortable with the product.
Date published: 2023-03-20
Rated 5 out of 5 by from Good program Easy to use and got the maximum I recommend it to anyone
Date published: 2023-03-20
Rated 5 out of 5 by from LOVE TURBOTAX Easy to use and helps you get the taxes done quickly
Date published: 2023-03-20
Rated 2 out of 5 by from Easy to do, but has more than doubled in price! I have always used Turbo Tax to file my own taxes except 2 years where it was more complicated. I have always paid between $50-$75 for the product with the option of $25 to e-file state. Now there is no option, you have to pay $60 for state and $119 for federal, and this is doing your own taxes. A hired professional is near the same $178 I paid. Disappointing, especially for being a loyal customer.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is easy to use Improves every year. Easy to do my taxes and I trust it.
Date published: 2023-03-20
Rated 3 out of 5 by from i thought it was free i had to pay half of return i thought this was a free service
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 6171
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Worst Time Ever Using I have been using the Deluxe version on Windows_Pro hardware install since 2007. For the past 5 years I have used it in a virtual machine with no issues. This season the program was in terrible shape, wouldn't connect to the server for billing, also had issues transmitting to IRS. I had to live through all the errors twice, as I file MF-Single instead of Joint. Then, I was billed for my one free State usage, as I also was last year. I have never been as stressed out doing my taxes as this year. I could have gone to the dentist and had some teeth extracted for a better time. Not sure what my plans are fore taxes in 2024. This was over the top with errors and crashes. Reminds me of why I switched to Linux, but everything else in the VM is up to date and runs just fine except for TurboTax.
Date published: 2023-03-20
Rated 2 out of 5 by from My taxes are simple - Turbo tax made it hard It took 4 sessions with an "expert" and I had to wait weeks after my claim was rejected to refile. Turbo tax automatically used a form that I didn't need and couldn't delete.
Date published: 2023-03-20
Rated 4 out of 5 by from Very aggressive fees policy and advertising Very aggressive/high fees policy and advertising for premium futures. Not enough and not very intuitive tips/suggestions for basic variants of this software. Year by year it turns to be more and more commercial but still it is the Best tax preparation software by my opinion.
Date published: 2023-03-20
Rated 4 out of 5 by from First time using TurboTax online I've used the desktop version of TurboTax for many years, but this year it wouldn't work with my slightly older Mac OS, and I'm not willing to update the OS. So, I tried the online version. Not quite as convenient, but it was easier that I thought. It suggested that I take the standard deduction, but it turned out better to itemize.
Date published: 2023-03-20
Rated 5 out of 5 by from Love Turbo Tax Easy to use and always feel comfortable with the product.
Date published: 2023-03-20
Rated 5 out of 5 by from Good program Easy to use and got the maximum I recommend it to anyone
Date published: 2023-03-20
Rated 5 out of 5 by from LOVE TURBOTAX Easy to use and helps you get the taxes done quickly
Date published: 2023-03-20
Rated 2 out of 5 by from Easy to do, but has more than doubled in price! I have always used Turbo Tax to file my own taxes except 2 years where it was more complicated. I have always paid between $50-$75 for the product with the option of $25 to e-file state. Now there is no option, you have to pay $60 for state and $119 for federal, and this is doing your own taxes. A hired professional is near the same $178 I paid. Disappointing, especially for being a loyal customer.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is easy to use Improves every year. Easy to do my taxes and I trust it.
Date published: 2023-03-20
Rated 3 out of 5 by from i thought it was free i had to pay half of return i thought this was a free service
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 6171