TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from With Turbo Tax I feel efficient and Secure!!! I have used Turbo tax for several years and find that it is one of the most user-friendly programs ever created. And I am a senior citizen!!!
Date published: 2023-03-17
Rated 1 out of 5 by from This service used to be a one time fee, no longer I used to pay one fee to file my taxes, this year I paid three. Almost $200 and an hour later I am finished, I could have had my taxes prepared for me for this amount and not spent an hour doing it myself. I had two W2's and worked in a different state that I lived, but it should not have been hard at all. I didn't even pay into one of the states, but had to filed a return with zeros everywhere and pay $59 to do it!
Date published: 2023-03-17
Rated 3 out of 5 by from forced to pay to efile state return I was told by a turbotax representative that I would be given the chance to mail in my state return prior to checking out, but there was no option to do that until after paying. That was very frustrating. I also was unable to find the audit risk bar when I needed it. It would randomly pop up, but it would be nice to access it whenever needed, especially right before filing.
Date published: 2023-03-17
Rated 4 out of 5 by from I've Used Turbo Tax for several years My Experience has been awesome. I recommend Turbo Tax
Date published: 2023-03-17
Rated 5 out of 5 by from my tax everything went well I will use turbo tax again You made it easy
Date published: 2023-03-17
Rated 4 out of 5 by from Normally never have any issues if I did they help I have never had manny issues if I did I contact them and they help me in no time
Date published: 2023-03-17
Rated 5 out of 5 by from 40th Year using TurboTax I started using TurboTax MAC version in 1983. Working on taxes is extremely stressful to me, but TurboTax has consistently offered a straight forward method for entering all the necessary data.
Date published: 2023-03-17
Rated 4 out of 5 by from First Time Business Tax Filing Filing with Turbo Tax for my business for the first time was reassuring and helpful. Especially with the live feedback whenever I needed it. It did take some time to get live help but she did help me with preparing my taxes for my new business.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax has been my "go to" for years I have used Turbo Tax since it came out and this year is the first time I had to use the Chat for help. they resolved my issue in less than 30 minutes and my refund is on its way. Great tool and great customer service
Date published: 2023-03-17
Rated 1 out of 5 by from TurboTax is okay Long and hard paid more money to file than I got back wouldn't expect penn foster not to be expected
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6156
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from With Turbo Tax I feel efficient and Secure!!! I have used Turbo tax for several years and find that it is one of the most user-friendly programs ever created. And I am a senior citizen!!!
Date published: 2023-03-17
Rated 1 out of 5 by from This service used to be a one time fee, no longer I used to pay one fee to file my taxes, this year I paid three. Almost $200 and an hour later I am finished, I could have had my taxes prepared for me for this amount and not spent an hour doing it myself. I had two W2's and worked in a different state that I lived, but it should not have been hard at all. I didn't even pay into one of the states, but had to filed a return with zeros everywhere and pay $59 to do it!
Date published: 2023-03-17
Rated 3 out of 5 by from forced to pay to efile state return I was told by a turbotax representative that I would be given the chance to mail in my state return prior to checking out, but there was no option to do that until after paying. That was very frustrating. I also was unable to find the audit risk bar when I needed it. It would randomly pop up, but it would be nice to access it whenever needed, especially right before filing.
Date published: 2023-03-17
Rated 4 out of 5 by from I've Used Turbo Tax for several years My Experience has been awesome. I recommend Turbo Tax
Date published: 2023-03-17
Rated 5 out of 5 by from my tax everything went well I will use turbo tax again You made it easy
Date published: 2023-03-17
Rated 4 out of 5 by from Normally never have any issues if I did they help I have never had manny issues if I did I contact them and they help me in no time
Date published: 2023-03-17
Rated 5 out of 5 by from 40th Year using TurboTax I started using TurboTax MAC version in 1983. Working on taxes is extremely stressful to me, but TurboTax has consistently offered a straight forward method for entering all the necessary data.
Date published: 2023-03-17
Rated 4 out of 5 by from First Time Business Tax Filing Filing with Turbo Tax for my business for the first time was reassuring and helpful. Especially with the live feedback whenever I needed it. It did take some time to get live help but she did help me with preparing my taxes for my new business.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax has been my "go to" for years I have used Turbo Tax since it came out and this year is the first time I had to use the Chat for help. they resolved my issue in less than 30 minutes and my refund is on its way. Great tool and great customer service
Date published: 2023-03-17
Rated 1 out of 5 by from TurboTax is okay Long and hard paid more money to file than I got back wouldn't expect penn foster not to be expected
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6156