TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo tax is the way to go! Efficient, timely, and does the job. Always going back to Turbo Tax every year!
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is great! Rock solid, every year. Great transition from TY21 to TY22. Super help on the phone with my TTB by Tongia... thank you!
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax was very helpful It was amazing very easy and very helpful with me doing my taxes .
Date published: 2023-03-17
Rated 3 out of 5 by from It’s gotten too costly..otherwise still the best! I wasn’t satisfied with the added INCONVENIENT FEATURE to upgrade in the middle of filing where if you make the mistake of choosing that feature, you cannot go back and correct your error without starting the who filing process over.
Date published: 2023-03-17
Rated 3 out of 5 by from TurboTax Recap After 4-5th years filing with TT, the process is pretty clear, but clarification on deductions related to the 1098-E were needed. Although the live tax expert was requested 3-4 times, 2/4 of the times the call/chat was just dropped without explanation, and the other 2/4 times the support was not detailed enough to be helpful. Thankfully, enough data from past pay statements was provided by the loan company for accurate (manual) entry of the 2022 interest payment which helped to avoid over-claiming deductions. More information should be provided on itemizing interest payments after loan consolidation, so that borrowers can report their actual interest paid rather than the interest paid by the consolidating loan company.
Date published: 2023-03-17
Rated 2 out of 5 by from Had multiple problems with Turbotax this year. Had many problems loading files. And when they did load, the wrong file popped up when I was doing multiple returns.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax tool - Excellent The Turbo Tax tool was very easy to navigate. Turbo Tax Live Expert name Lisa was very knowledgeable about a question I had and quickly provided the clarifying answer.
Date published: 2023-03-17
Rated 5 out of 5 by from Better and Better Every year I can't tell you how much I appreciate this product that gets better and better every year. I don't know how you do it, but I know I love it! You make this process so easy, almost anyone can do it!
Date published: 2023-03-17
Rated 1 out of 5 by from 20 year customer, last time I use turbo tax Turbo Tax has been great over the last 20 years as my career and taxes has changed. This year I am highly disappointed with the fact that they forced customers to purchase a Premium bundle for $119 because they are Self-Employeed. Previously this was a separate filing fee of just $89. Due to the forced bundling service, I will be taking my returns else where.
Date published: 2023-03-17
Rated 3 out of 5 by from In 3 yrs, every walk through was different & confu I got my taxes done, but I find it confusing when they don't let me insert info the same way each year, it'sconfusing. . It never asked me about categories of expenses on my rental properties. Also, it gave me back all the taxes I paid & said the Standard Deduction was better. And it never asked me for my mortgage interest paid. All that left me feeling unsure I it was right. No one came on to live chat with me like it did last year. Some parts were in a lp & I didn't know what to do to get out of it. It took me 7 hrs. I thought it was sent on 3/13/23 & when I double checked to see if the refund was send on the Mobile app, it said it wasn't final & I had to change the date to 3/17/23 to finalize it.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6152
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is the way to go! Efficient, timely, and does the job. Always going back to Turbo Tax every year!
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is great! Rock solid, every year. Great transition from TY21 to TY22. Super help on the phone with my TTB by Tongia... thank you!
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax was very helpful It was amazing very easy and very helpful with me doing my taxes .
Date published: 2023-03-17
Rated 3 out of 5 by from It’s gotten too costly..otherwise still the best! I wasn’t satisfied with the added INCONVENIENT FEATURE to upgrade in the middle of filing where if you make the mistake of choosing that feature, you cannot go back and correct your error without starting the who filing process over.
Date published: 2023-03-17
Rated 3 out of 5 by from TurboTax Recap After 4-5th years filing with TT, the process is pretty clear, but clarification on deductions related to the 1098-E were needed. Although the live tax expert was requested 3-4 times, 2/4 of the times the call/chat was just dropped without explanation, and the other 2/4 times the support was not detailed enough to be helpful. Thankfully, enough data from past pay statements was provided by the loan company for accurate (manual) entry of the 2022 interest payment which helped to avoid over-claiming deductions. More information should be provided on itemizing interest payments after loan consolidation, so that borrowers can report their actual interest paid rather than the interest paid by the consolidating loan company.
Date published: 2023-03-17
Rated 2 out of 5 by from Had multiple problems with Turbotax this year. Had many problems loading files. And when they did load, the wrong file popped up when I was doing multiple returns.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax tool - Excellent The Turbo Tax tool was very easy to navigate. Turbo Tax Live Expert name Lisa was very knowledgeable about a question I had and quickly provided the clarifying answer.
Date published: 2023-03-17
Rated 5 out of 5 by from Better and Better Every year I can't tell you how much I appreciate this product that gets better and better every year. I don't know how you do it, but I know I love it! You make this process so easy, almost anyone can do it!
Date published: 2023-03-17
Rated 1 out of 5 by from 20 year customer, last time I use turbo tax Turbo Tax has been great over the last 20 years as my career and taxes has changed. This year I am highly disappointed with the fact that they forced customers to purchase a Premium bundle for $119 because they are Self-Employeed. Previously this was a separate filing fee of just $89. Due to the forced bundling service, I will be taking my returns else where.
Date published: 2023-03-17
Rated 3 out of 5 by from In 3 yrs, every walk through was different & confu I got my taxes done, but I find it confusing when they don't let me insert info the same way each year, it'sconfusing. . It never asked me about categories of expenses on my rental properties. Also, it gave me back all the taxes I paid & said the Standard Deduction was better. And it never asked me for my mortgage interest paid. All that left me feeling unsure I it was right. No one came on to live chat with me like it did last year. Some parts were in a lp & I didn't know what to do to get out of it. It took me 7 hrs. I thought it was sent on 3/13/23 & when I double checked to see if the refund was send on the Mobile app, it said it wasn't final & I had to change the date to 3/17/23 to finalize it.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6152