TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Refund Help I Had a problem with unchecking the apply refund to 2023 with the help I was able to correct this
Date published: 2023-03-17
Rated 4 out of 5 by from good, but a little confusing in some areas my retirement area was confusing, not like last year, other than that very good
Date published: 2023-03-17
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE Turbo tax is easy to use I used the easy plus for peace of mind. Thank You Turbo Tax
Date published: 2023-03-17
Rated 1 out of 5 by from Overcharged for basic services and no help I had to pay to file for having a 1095-A form, and I was forced into having no other upgrade option other than the assisted deluxe package. The only person I called for help under the "assistant" was intuit to return this service that I did not want. I ended up paying more than I got back for taxes for a service I didn't want to use.
Date published: 2023-03-17
Rated 5 out of 5 by from Tax filing has been made so simple! It was an absolute breeze to complete my tax filing in record time. All my accounts are connected and I don't need to manually dig up information which really saved me a lot of time
Date published: 2023-03-17
Rated 5 out of 5 by from Easy Peasy I’ve used TurboTax for many years and this season was the simplest and easiest yet!
Date published: 2023-03-17
Rated 5 out of 5 by from Reliable and easy to use! I've used TurbTax for over twenty years and don't plan to stop using it for future tax filings!
Date published: 2023-03-17
Rated 5 out of 5 by from Fifth Year Again this year, thorough evaluation, review, and solutions. No reason to go anywhere else. See you next year!!
Date published: 2023-03-17
Rated 4 out of 5 by from Pretty good - feel dooped this year After using the product for many years and needing to upgrade. This year my taxes are straight foward. I got to the end only to find I had to pay $179. I called to ask why, and while the products says x,y,z, the rep. said it was based on the forms. I understood what the rep said, but that's not how the charge at the end read. The item charge should state that. The rep. said I could go back and start over and see if I could clear it out, as my history had me using this product, less the upgrades I've historically signed up. I decided not to, just in in the name of time.
Date published: 2023-03-17
Rated 5 out of 5 by from so much easier than other programs Fast and easy, but also very thorough. I will definitely use again.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6151
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Refund Help I Had a problem with unchecking the apply refund to 2023 with the help I was able to correct this
Date published: 2023-03-17
Rated 4 out of 5 by from good, but a little confusing in some areas my retirement area was confusing, not like last year, other than that very good
Date published: 2023-03-17
Rated 5 out of 5 by from TURBO TAX IS EASY TO USE Turbo tax is easy to use I used the easy plus for peace of mind. Thank You Turbo Tax
Date published: 2023-03-17
Rated 1 out of 5 by from Overcharged for basic services and no help I had to pay to file for having a 1095-A form, and I was forced into having no other upgrade option other than the assisted deluxe package. The only person I called for help under the "assistant" was intuit to return this service that I did not want. I ended up paying more than I got back for taxes for a service I didn't want to use.
Date published: 2023-03-17
Rated 5 out of 5 by from Tax filing has been made so simple! It was an absolute breeze to complete my tax filing in record time. All my accounts are connected and I don't need to manually dig up information which really saved me a lot of time
Date published: 2023-03-17
Rated 5 out of 5 by from Easy Peasy I’ve used TurboTax for many years and this season was the simplest and easiest yet!
Date published: 2023-03-17
Rated 5 out of 5 by from Reliable and easy to use! I've used TurbTax for over twenty years and don't plan to stop using it for future tax filings!
Date published: 2023-03-17
Rated 5 out of 5 by from Fifth Year Again this year, thorough evaluation, review, and solutions. No reason to go anywhere else. See you next year!!
Date published: 2023-03-17
Rated 4 out of 5 by from Pretty good - feel dooped this year After using the product for many years and needing to upgrade. This year my taxes are straight foward. I got to the end only to find I had to pay $179. I called to ask why, and while the products says x,y,z, the rep. said it was based on the forms. I understood what the rep said, but that's not how the charge at the end read. The item charge should state that. The rep. said I could go back and start over and see if I could clear it out, as my history had me using this product, less the upgrades I've historically signed up. I decided not to, just in in the name of time.
Date published: 2023-03-17
Rated 5 out of 5 by from so much easier than other programs Fast and easy, but also very thorough. I will definitely use again.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6151