TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Fifth Year Again this year, thorough evaluation, review, and solutions. No reason to go anywhere else. See you next year!!
Date published: 2023-03-17
Rated 4 out of 5 by from Pretty good - feel dooped this year After using the product for many years and needing to upgrade. This year my taxes are straight foward. I got to the end only to find I had to pay $179. I called to ask why, and while the products says x,y,z, the rep. said it was based on the forms. I understood what the rep said, but that's not how the charge at the end read. The item charge should state that. The rep. said I could go back and start over and see if I could clear it out, as my history had me using this product, less the upgrades I've historically signed up. I decided not to, just in in the name of time.
Date published: 2023-03-17
Rated 5 out of 5 by from so much easier than other programs Fast and easy, but also very thorough. I will definitely use again.
Date published: 2023-03-17
Rated 5 out of 5 by from good stuff it was good it was easy what else do i need to say .
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is the best! In my opinion this is the best existing product of its nature. It is very clear, understandable and convenient, takes care of every aspect of filing tax documents the right way.
Date published: 2023-03-17
Rated 5 out of 5 by from Good serviced Standard experience. Easy to do. Liked the help buttons.
Date published: 2023-03-17
Rated 4 out of 5 by from TurboTax is pretty good It is a bit confusing having to file an out of state tax return for taxes paid to that state as a result of another business' error. But, it works
Date published: 2023-03-17
Rated 4 out of 5 by from Time Saver Taxes used to take all day and we would wait til the 11th hour. Now it takes 4 hours without fretting.
Date published: 2023-03-17
Rated 5 out of 5 by from Better than H&R Block! Nearly perfect with the streamlining and helpful embedded explanations. The only improvement suggested would be to make the amendments possible. It doesn't make sense to offer amendments on the document being drafted or past documents if the program simply tells you to use that year's platform. Why not link it to that year's tax laws, then throw in the reasonable charge? How else DO I amend a 2020 return through TurboTax? And as I submit this feedback, why is it an issue with used nicknames for my demographic?
Date published: 2023-03-17
Rated 3 out of 5 by from Missing support The website didn't mention what to do or expect if a direct payment to the IRS was previously made.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6145
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fifth Year Again this year, thorough evaluation, review, and solutions. No reason to go anywhere else. See you next year!!
Date published: 2023-03-17
Rated 4 out of 5 by from Pretty good - feel dooped this year After using the product for many years and needing to upgrade. This year my taxes are straight foward. I got to the end only to find I had to pay $179. I called to ask why, and while the products says x,y,z, the rep. said it was based on the forms. I understood what the rep said, but that's not how the charge at the end read. The item charge should state that. The rep. said I could go back and start over and see if I could clear it out, as my history had me using this product, less the upgrades I've historically signed up. I decided not to, just in in the name of time.
Date published: 2023-03-17
Rated 5 out of 5 by from so much easier than other programs Fast and easy, but also very thorough. I will definitely use again.
Date published: 2023-03-17
Rated 5 out of 5 by from good stuff it was good it was easy what else do i need to say .
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is the best! In my opinion this is the best existing product of its nature. It is very clear, understandable and convenient, takes care of every aspect of filing tax documents the right way.
Date published: 2023-03-17
Rated 5 out of 5 by from Good serviced Standard experience. Easy to do. Liked the help buttons.
Date published: 2023-03-17
Rated 4 out of 5 by from TurboTax is pretty good It is a bit confusing having to file an out of state tax return for taxes paid to that state as a result of another business' error. But, it works
Date published: 2023-03-17
Rated 4 out of 5 by from Time Saver Taxes used to take all day and we would wait til the 11th hour. Now it takes 4 hours without fretting.
Date published: 2023-03-17
Rated 5 out of 5 by from Better than H&R Block! Nearly perfect with the streamlining and helpful embedded explanations. The only improvement suggested would be to make the amendments possible. It doesn't make sense to offer amendments on the document being drafted or past documents if the program simply tells you to use that year's platform. Why not link it to that year's tax laws, then throw in the reasonable charge? How else DO I amend a 2020 return through TurboTax? And as I submit this feedback, why is it an issue with used nicknames for my demographic?
Date published: 2023-03-17
Rated 3 out of 5 by from Missing support The website didn't mention what to do or expect if a direct payment to the IRS was previously made.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6145