TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Problems with TurboTax 2022 This is the first year I have had problems with TurboTax. I spent over 2 hours on the phone with a customer representative trying to get signed in to ItsDeductible through TurboTax so I could import the charities I donated items to. Never got it to work until the next morning when it worked with no problem. Today I tried to efile and kept getting a message about internet problems (on their end). Finally, after several tries, I was able to file. I am using the computer version.
Date published: 2023-03-17
Rated 1 out of 5 by from TurboTax has been on a steady course of decline The algorithms are often wrong. There are very few people who work there that seem to know much about taxes or software. The information in the tool and online is unreliable. The favorite answer to an issue is "have you read the instructions?"!
Date published: 2023-03-17
Rated 5 out of 5 by from Easy and very helpful Even when I had to report several life changing events and had to take different approaches to complete my return, Turbo Tax helped me in a very time efficient and accurate way
Date published: 2023-03-17
Rated 4 out of 5 by from awesome as usual Took very little time. As I live with my parent, dont own a house, just have a car payment:how come I dont get the simple free file?
Date published: 2023-03-17
Rated 5 out of 5 by from Fast and easy Everything was quick and painless. Answered simple questions and done
Date published: 2023-03-17
Rated 5 out of 5 by from Filed with TurboTax for 2022 This is my fourth year filing with TT. It's pretty easy, but there are a few pages that don't have enough information to allow one to easily get off them. I had to call a TT expert for help on one of such pages. But - she was very available and was easily able to connect with me and see my screen; she then helped me to move on. I was able to input all my tax info and e-file. We'll see whart happens next.
Date published: 2023-03-17
Rated 5 out of 5 by from Highly reccomend Simple to follow an when I have a question, I get a call within 5 minutes from a CPA who answers my questions and directs me in what I need to do
Date published: 2023-03-17
Rated 4 out of 5 by from Turbo Tax is great! It is simple to use for someone like me who doesnt really understand taxes its a great tool!
Date published: 2023-03-17
Rated 5 out of 5 by from Always makes it easy to file year after year! Always makes it easy to file year after year! I will continue using this great product!
Date published: 2023-03-17
Rated 5 out of 5 by from Always easy to use Turbo Tax has been our go to online tax company for years. Always easy to use and we have never had a problem.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6142
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Problems with TurboTax 2022 This is the first year I have had problems with TurboTax. I spent over 2 hours on the phone with a customer representative trying to get signed in to ItsDeductible through TurboTax so I could import the charities I donated items to. Never got it to work until the next morning when it worked with no problem. Today I tried to efile and kept getting a message about internet problems (on their end). Finally, after several tries, I was able to file. I am using the computer version.
Date published: 2023-03-17
Rated 1 out of 5 by from TurboTax has been on a steady course of decline The algorithms are often wrong. There are very few people who work there that seem to know much about taxes or software. The information in the tool and online is unreliable. The favorite answer to an issue is "have you read the instructions?"!
Date published: 2023-03-17
Rated 5 out of 5 by from Easy and very helpful Even when I had to report several life changing events and had to take different approaches to complete my return, Turbo Tax helped me in a very time efficient and accurate way
Date published: 2023-03-17
Rated 4 out of 5 by from awesome as usual Took very little time. As I live with my parent, dont own a house, just have a car payment:how come I dont get the simple free file?
Date published: 2023-03-17
Rated 5 out of 5 by from Fast and easy Everything was quick and painless. Answered simple questions and done
Date published: 2023-03-17
Rated 5 out of 5 by from Filed with TurboTax for 2022 This is my fourth year filing with TT. It's pretty easy, but there are a few pages that don't have enough information to allow one to easily get off them. I had to call a TT expert for help on one of such pages. But - she was very available and was easily able to connect with me and see my screen; she then helped me to move on. I was able to input all my tax info and e-file. We'll see whart happens next.
Date published: 2023-03-17
Rated 5 out of 5 by from Highly reccomend Simple to follow an when I have a question, I get a call within 5 minutes from a CPA who answers my questions and directs me in what I need to do
Date published: 2023-03-17
Rated 4 out of 5 by from Turbo Tax is great! It is simple to use for someone like me who doesnt really understand taxes its a great tool!
Date published: 2023-03-17
Rated 5 out of 5 by from Always makes it easy to file year after year! Always makes it easy to file year after year! I will continue using this great product!
Date published: 2023-03-17
Rated 5 out of 5 by from Always easy to use Turbo Tax has been our go to online tax company for years. Always easy to use and we have never had a problem.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6142