TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbotax users for many years TurboTax has been the easiest way for us to do our own taxes. Helpful questions get us through the process of finding the best way to pay or get a return.
Date published: 2023-03-18
Rated 4 out of 5 by from Good but some line items difficult to locate input It's fine, but I wish I could click on a line item in forms view and it would take me to the corresponding input screen in " step-by-step."
Date published: 2023-03-18
Rated 4 out of 5 by from Very much an automated process TurboTax makes filing much simpler than the old file by hand method of reading all the instructions
Date published: 2023-03-18
Rated 5 out of 5 by from First timer and it was amazing So easy and quick I thought it would be time consuming and very hard to understand but I was wrong
Date published: 2023-03-18
Rated 3 out of 5 by from Easy, pricy Easy to use. Charges to e file are ridiculous. First they charge to use the program and then they charge to e file. Will be looking for alternatives next tax season.
Date published: 2023-03-18
Rated 5 out of 5 by from Simple Made Easy This is really easy. It took 15 minutes. Thanks TurboTax you're my only friend.
Date published: 2023-03-18
Rated 5 out of 5 by from Great Experience Easy to file and very helpful if I didn't understand certain questions.
Date published: 2023-03-18
Rated 5 out of 5 by from wow totally blown away by the level of service. I had an accounting issue that was discovered after I started filling my taxes for the year. I tried to find advice how to proceed when suddenly turbo tax called to find out if there was a problem they could help with. The next day I spoke with an agent I named by" guardian tax ange"l. After about 30 minuets my issue was resolved. The software coupled with alive agent is miraculous. fastest and most thorough, short of an audit. The agent was very well informed. It felt as though i had a safety net. I read the numbers and relevant questions and we moved on. 2022 taxes complete WOW what a relief.
Date published: 2023-03-18
Rated 4 out of 5 by from Turbo Tax is ok, but very expensive. The GREAT expert was a big zero - She wasn't able to help me!
Date published: 2023-03-18
Rated 2 out of 5 by from Hard to Find the right TurboTax software I needed software to file a Trust tax return. On both the TurboTax and Amazon web sites, the Business version is hidden. You have to know which hidden button to click. But Home and Business is very visible. I bought Home and Business, loaded it on my computer, but it doesn't work for Trusts. I worked with an agent to find out about Business, purchase it and install it. Uninstall does not work for Home and Business. When I loaded Premier to do a personal return, Home and Business popped back up since its license code is still hidden somewhere in the computer. The different versions don't work together. Example: I had done my personal return in the Home and Business version. After I finally found how to do a deep removal of Home and Business, I loaded Premier, but it couldn't read a PDF written by Home and Business and I had to re-enter all the tax information again. Premier also didn't know I bought e-file for a state return, but hadn't been able to use it, so Premier wanted me to pay for another state return. Bottom line: the web site needs to be more user friendly and show all versions of the software AND the different versions need to be able to work as if they are from the same company.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6136
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax users for many years TurboTax has been the easiest way for us to do our own taxes. Helpful questions get us through the process of finding the best way to pay or get a return.
Date published: 2023-03-18
Rated 4 out of 5 by from Good but some line items difficult to locate input It's fine, but I wish I could click on a line item in forms view and it would take me to the corresponding input screen in " step-by-step."
Date published: 2023-03-18
Rated 4 out of 5 by from Very much an automated process TurboTax makes filing much simpler than the old file by hand method of reading all the instructions
Date published: 2023-03-18
Rated 5 out of 5 by from First timer and it was amazing So easy and quick I thought it would be time consuming and very hard to understand but I was wrong
Date published: 2023-03-18
Rated 3 out of 5 by from Easy, pricy Easy to use. Charges to e file are ridiculous. First they charge to use the program and then they charge to e file. Will be looking for alternatives next tax season.
Date published: 2023-03-18
Rated 5 out of 5 by from Simple Made Easy This is really easy. It took 15 minutes. Thanks TurboTax you're my only friend.
Date published: 2023-03-18
Rated 5 out of 5 by from Great Experience Easy to file and very helpful if I didn't understand certain questions.
Date published: 2023-03-18
Rated 5 out of 5 by from wow totally blown away by the level of service. I had an accounting issue that was discovered after I started filling my taxes for the year. I tried to find advice how to proceed when suddenly turbo tax called to find out if there was a problem they could help with. The next day I spoke with an agent I named by" guardian tax ange"l. After about 30 minuets my issue was resolved. The software coupled with alive agent is miraculous. fastest and most thorough, short of an audit. The agent was very well informed. It felt as though i had a safety net. I read the numbers and relevant questions and we moved on. 2022 taxes complete WOW what a relief.
Date published: 2023-03-18
Rated 4 out of 5 by from Turbo Tax is ok, but very expensive. The GREAT expert was a big zero - She wasn't able to help me!
Date published: 2023-03-18
Rated 2 out of 5 by from Hard to Find the right TurboTax software I needed software to file a Trust tax return. On both the TurboTax and Amazon web sites, the Business version is hidden. You have to know which hidden button to click. But Home and Business is very visible. I bought Home and Business, loaded it on my computer, but it doesn't work for Trusts. I worked with an agent to find out about Business, purchase it and install it. Uninstall does not work for Home and Business. When I loaded Premier to do a personal return, Home and Business popped back up since its license code is still hidden somewhere in the computer. The different versions don't work together. Example: I had done my personal return in the Home and Business version. After I finally found how to do a deep removal of Home and Business, I loaded Premier, but it couldn't read a PDF written by Home and Business and I had to re-enter all the tax information again. Premier also didn't know I bought e-file for a state return, but hadn't been able to use it, so Premier wanted me to pay for another state return. Bottom line: the web site needs to be more user friendly and show all versions of the software AND the different versions need to be able to work as if they are from the same company.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6136