TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is Awesome! I love Turbo Tax and Credit Karma working together made filing taxes easy!
Date published: 2023-03-18
Rated 3 out of 5 by from still nice not as good as it could be for cost I have used this for years and been really happy with the service. however I have been pretty underwhelmed the last 3 years for the cost. while I understand the need for rising costs even though its most done by the software. the thing that is starting to be unsatisfactory is the inability for the program to handle everything about my investment portion of the 1099 without help since it is also on a computer. with all of that said it is a great service and is truly much easier than doing this the old fashioned way. I just feel after streamlining the things I mentioned and either telling why the return costs so much for the software to handle and almost forcing the customer to use added services even if they didn't want to. i hope next year gets better or i may find somewhere else to use. thank you so much.
Date published: 2023-03-18
Rated 1 out of 5 by from TurboTax makes filling taxes for free impossible Customer service doesn't exist. The loops I had to go through to still be stonewalled into hidden fees, this has taken two hours. I'll never use this service again.
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo Tax was Great! Enjoyed using the site, and it was very helpful and easy.
Date published: 2023-03-18
Rated 5 out of 5 by from TurboTax is superb! Aszzandra is an exemplary tax expert; very professional, efficient, courteous, patient and caring. She is also well versed in tax preparation. Superior Customer Service. I hope she will be available to help me next year. TurboTax is beyond the best!!!!
Date published: 2023-03-18
Rated 5 out of 5 by from Awesome service. It was very easy to use and the notes were effective where I had questions.
Date published: 2023-03-18
Rated 5 out of 5 by from awesome very easy to use as it was my first time being eligible to file taxes.
Date published: 2023-03-18
Rated 5 out of 5 by from been using for 5 years turbotax is so easy to use! Ive been using their service for 5 years straight- theyre amazing
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo tax is an amazing tool. The turbo tax software is easy to use and offers alot of assistance when it comes to the tedious task of filing your taxes. The prompts and q & a sections help me learn and made it easy to navigate the tax return. I highly recommend the product.
Date published: 2023-03-18
Rated 2 out of 5 by from Couldn't go back and change the type of filing I was irritated that I realized I had assisted self-employed, but I am no longer doing self-employment, so I got an unnecessarily expensive product. At each stage of the paying for the turbo tax, there was no information about the amount. This seems unusual. I was about to file or the step just before when I realized I was paying for a product I didn't need or use.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6126
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome! I love Turbo Tax and Credit Karma working together made filing taxes easy!
Date published: 2023-03-18
Rated 3 out of 5 by from still nice not as good as it could be for cost I have used this for years and been really happy with the service. however I have been pretty underwhelmed the last 3 years for the cost. while I understand the need for rising costs even though its most done by the software. the thing that is starting to be unsatisfactory is the inability for the program to handle everything about my investment portion of the 1099 without help since it is also on a computer. with all of that said it is a great service and is truly much easier than doing this the old fashioned way. I just feel after streamlining the things I mentioned and either telling why the return costs so much for the software to handle and almost forcing the customer to use added services even if they didn't want to. i hope next year gets better or i may find somewhere else to use. thank you so much.
Date published: 2023-03-18
Rated 1 out of 5 by from TurboTax makes filling taxes for free impossible Customer service doesn't exist. The loops I had to go through to still be stonewalled into hidden fees, this has taken two hours. I'll never use this service again.
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo Tax was Great! Enjoyed using the site, and it was very helpful and easy.
Date published: 2023-03-18
Rated 5 out of 5 by from TurboTax is superb! Aszzandra is an exemplary tax expert; very professional, efficient, courteous, patient and caring. She is also well versed in tax preparation. Superior Customer Service. I hope she will be available to help me next year. TurboTax is beyond the best!!!!
Date published: 2023-03-18
Rated 5 out of 5 by from Awesome service. It was very easy to use and the notes were effective where I had questions.
Date published: 2023-03-18
Rated 5 out of 5 by from awesome very easy to use as it was my first time being eligible to file taxes.
Date published: 2023-03-18
Rated 5 out of 5 by from been using for 5 years turbotax is so easy to use! Ive been using their service for 5 years straight- theyre amazing
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo tax is an amazing tool. The turbo tax software is easy to use and offers alot of assistance when it comes to the tedious task of filing your taxes. The prompts and q & a sections help me learn and made it easy to navigate the tax return. I highly recommend the product.
Date published: 2023-03-18
Rated 2 out of 5 by from Couldn't go back and change the type of filing I was irritated that I realized I had assisted self-employed, but I am no longer doing self-employment, so I got an unnecessarily expensive product. At each stage of the paying for the turbo tax, there was no information about the amount. This seems unusual. I was about to file or the step just before when I realized I was paying for a product I didn't need or use.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6126