TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax awesome. Help desk is spectacular. Live expert , Tanya was very good. One could tell she enjoyed her job and was very helpful.
Date published: 2023-03-17
Rated 5 out of 5 by from Easy to Use Walks you through the filing process with easy to understand instructions.
Date published: 2023-03-17
Rated 4 out of 5 by from Helpful descriptions Each step is described so that one can locate the proper number or response. There was a problem with actual filing but instructions were given on TurboTax to readily correct that.
Date published: 2023-03-17
Rated 3 out of 5 by from Annoying I've used Turbotax for a long time now and while I do like it there are real annoying things. The program screwed up my state returns and would not let me edit / remove forms manually. I finally gave up and wanted to restart my returns but that feature has been removed. Waited for help on the phone for about 20 minutes and they were no help. Some forms have no help associated with them, on some pages you cannot zoom in (if you're looking at errors on a form, no ability to zoom in at all).
Date published: 2023-03-17
Rated 5 out of 5 by from Great Easier to do our own. When you don't have transportation to get around.
Date published: 2023-03-17
Rated 5 out of 5 by from it is helpful Quick fairly easy and valuable. Appreciate the accuracy.
Date published: 2023-03-17
Rated 5 out of 5 by from good product very helpful, walked me through all my needed steps
Date published: 2023-03-17
Rated 1 out of 5 by from Not a fan. I’ve used it a few times and I know if I went to h and r block or something I’d get a bigger return.
Date published: 2023-03-17
Rated 4 out of 5 by from Reliable I have used Turbo Tax for many years. This year I was surprised that a field (passive loss carryover) was not prefilled from the prior year. There was also no "Learn More" link on that page. Other than that, Turbo Tax continued to satisfy my needs.
Date published: 2023-03-17
Rated 2 out of 5 by from TurboTax appears more complex this year It appeared to me that the TurboTax presentation was more complex this year that before but my Tax situation hasn't changed. Fortunately, your two online reps found and fixed my issue. I did not get their names. It appears that a new VA tax deduction change, $10,000 from Military Pensions for those over 50, has not yet worked into your programing.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6112
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax awesome. Help desk is spectacular. Live expert , Tanya was very good. One could tell she enjoyed her job and was very helpful.
Date published: 2023-03-17
Rated 5 out of 5 by from Easy to Use Walks you through the filing process with easy to understand instructions.
Date published: 2023-03-17
Rated 4 out of 5 by from Helpful descriptions Each step is described so that one can locate the proper number or response. There was a problem with actual filing but instructions were given on TurboTax to readily correct that.
Date published: 2023-03-17
Rated 3 out of 5 by from Annoying I've used Turbotax for a long time now and while I do like it there are real annoying things. The program screwed up my state returns and would not let me edit / remove forms manually. I finally gave up and wanted to restart my returns but that feature has been removed. Waited for help on the phone for about 20 minutes and they were no help. Some forms have no help associated with them, on some pages you cannot zoom in (if you're looking at errors on a form, no ability to zoom in at all).
Date published: 2023-03-17
Rated 5 out of 5 by from Great Easier to do our own. When you don't have transportation to get around.
Date published: 2023-03-17
Rated 5 out of 5 by from it is helpful Quick fairly easy and valuable. Appreciate the accuracy.
Date published: 2023-03-17
Rated 5 out of 5 by from good product very helpful, walked me through all my needed steps
Date published: 2023-03-17
Rated 1 out of 5 by from Not a fan. I’ve used it a few times and I know if I went to h and r block or something I’d get a bigger return.
Date published: 2023-03-17
Rated 4 out of 5 by from Reliable I have used Turbo Tax for many years. This year I was surprised that a field (passive loss carryover) was not prefilled from the prior year. There was also no "Learn More" link on that page. Other than that, Turbo Tax continued to satisfy my needs.
Date published: 2023-03-17
Rated 2 out of 5 by from TurboTax appears more complex this year It appeared to me that the TurboTax presentation was more complex this year that before but my Tax situation hasn't changed. Fortunately, your two online reps found and fixed my issue. I did not get their names. It appears that a new VA tax deduction change, $10,000 from Military Pensions for those over 50, has not yet worked into your programing.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6112