TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from VERY EASY ALWAYS BEEN GREAT USING TURBO TAX, WILL STAY USING IT AS WELL.
Date published: 2023-03-18
Rated 2 out of 5 by from Turbo Tax overcharged me this year I am not happy at all this year. I selected the wrong plan at the beginning and tried everything i could to de-select the plan for assistance with the live help to no avail. So, I backed out of the plan and tried to select the do myself. I then waited a week or so, and started over and selected do myself. Well, that still did not work. I ended up having to pay $168 for something that should have cost $76. Turbo Tax did not let me change my selection, and that is not fair. Especially now when every dime counts. Please fix Turbo Tax so that people can change their selection when it is selected in error.
Date published: 2023-03-18
Rated 4 out of 5 by from I thought I was finished two weeks ago. Completing all the details took much time. I am satisfied with the completed forms.
Date published: 2023-03-18
Rated 5 out of 5 by from Good It is simple and fast they help u on wath u need to know
Date published: 2023-03-18
Rated 3 out of 5 by from Better than last year The process was easier this year than previous years. I like the tracker to show you where you are in the process. That said, the constant effort to upsell is kind of annoying so I am deducting a couple stars
Date published: 2023-03-18
Rated 4 out of 5 by from Still a great tool! Used the CD to do taxes. Ran into problems that caused me to input my data three times before it held. Feel that problem was cockpit error on my part. Will simply download next time.
Date published: 2023-03-18
Rated 5 out of 5 by from Good job Very easy to use and reliable. I will use it again and again.
Date published: 2023-03-18
Rated 5 out of 5 by from I had a great experience, tonight. My experience was quicker to night than it has ever been.
Date published: 2023-03-18
Rated 5 out of 5 by from easy to use very easy to use. if you can follow simple instructions you can do your own taxes.
Date published: 2023-03-18
Rated 2 out of 5 by from Stop trying to upsell me and add hidden charges Numerous upsell screens during the process. What looks like a hidden subscription with fee to pay out of the refund. Have you fill out the state return and only after add the charge. It comes off as sleazy. That said, the software works decently well and I appreciate that it saves things to make it easier next year.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6109
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from VERY EASY ALWAYS BEEN GREAT USING TURBO TAX, WILL STAY USING IT AS WELL.
Date published: 2023-03-18
Rated 2 out of 5 by from Turbo Tax overcharged me this year I am not happy at all this year. I selected the wrong plan at the beginning and tried everything i could to de-select the plan for assistance with the live help to no avail. So, I backed out of the plan and tried to select the do myself. I then waited a week or so, and started over and selected do myself. Well, that still did not work. I ended up having to pay $168 for something that should have cost $76. Turbo Tax did not let me change my selection, and that is not fair. Especially now when every dime counts. Please fix Turbo Tax so that people can change their selection when it is selected in error.
Date published: 2023-03-18
Rated 4 out of 5 by from I thought I was finished two weeks ago. Completing all the details took much time. I am satisfied with the completed forms.
Date published: 2023-03-18
Rated 5 out of 5 by from Good It is simple and fast they help u on wath u need to know
Date published: 2023-03-18
Rated 3 out of 5 by from Better than last year The process was easier this year than previous years. I like the tracker to show you where you are in the process. That said, the constant effort to upsell is kind of annoying so I am deducting a couple stars
Date published: 2023-03-18
Rated 4 out of 5 by from Still a great tool! Used the CD to do taxes. Ran into problems that caused me to input my data three times before it held. Feel that problem was cockpit error on my part. Will simply download next time.
Date published: 2023-03-18
Rated 5 out of 5 by from Good job Very easy to use and reliable. I will use it again and again.
Date published: 2023-03-18
Rated 5 out of 5 by from I had a great experience, tonight. My experience was quicker to night than it has ever been.
Date published: 2023-03-18
Rated 5 out of 5 by from easy to use very easy to use. if you can follow simple instructions you can do your own taxes.
Date published: 2023-03-18
Rated 2 out of 5 by from Stop trying to upsell me and add hidden charges Numerous upsell screens during the process. What looks like a hidden subscription with fee to pay out of the refund. Have you fill out the state return and only after add the charge. It comes off as sleazy. That said, the software works decently well and I appreciate that it saves things to make it easier next year.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6109