TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Confusing Turbo Tax I'm an accountant and this years Turbo Tax is confusing. Last years was much simpler and quicker to go thru each section.
Date published: 2023-03-18
Rated 5 out of 5 by from Great Easy To Use Tool for Taxes Easy to use step by step instructions. Help is available if needed.
Date published: 2023-03-18
Rated 5 out of 5 by from Somehow makes taxes fun Great product that's super easy to use. Makes taxes a breeze! The user interface is very appealing and fun! I especially like the "race" mode they've added which shows you how fast you completed your return
Date published: 2023-03-18
Rated 5 out of 5 by from Supper The help you I got with the agents through the chats were wonderful. I had a very good experience.
Date published: 2023-03-18
Rated 4 out of 5 by from Simple Fix would help When it comes time to file, you can no longer e-file federal (free) and print a state return to file by mail (e-file costs money). It seems like this would be a common step for cheap folks like me
Date published: 2023-03-18
Rated 1 out of 5 by from Still trying to hide fees and upgrades. This website will try and trick you into paying more for services. Nothing has changed with this companies tactics.
Date published: 2023-03-18
Rated 4 out of 5 by from The best for user experience, but high prices The questions are worded in a way that makes it easy to understand what your looking for. There were a few that were confusing, such as, the roth IRA contributions that needed to include January 2023 - April 18th 2023. Since it did not state this was for prior year (catch up) contributions it was confusing to add up since it would exceed the $6000 cap. I had issues with the upselling in the product last year. It has gotten better with asking questions in the beginning to make a guess at what it would cost before you spend all the time filling out the information. There is still to much up-selling in the product for my taste and I will likely more to a cheaper product if the competition catches up to the ease of filing, but it is nice to see improvements being made. I also ran across an issue when I had to click through everything I had already filled out, and then I hit the part where everything needed to be reviewed. Maybe a user error on my part but could also have been a bug.
Date published: 2023-03-18
Rated 5 out of 5 by from Very helpful Very straight forward and helpful. Resolved my problem within less than 20 minutes.
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo tax is awesome! Turbotax makes filing taxes easy. Thank you Turbotax!
Date published: 2023-03-18
Rated 5 out of 5 by from Turbotax review Definitely one of the ways you can get your taxes done from your kitchen table at 11pm
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6084
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Confusing Turbo Tax I'm an accountant and this years Turbo Tax is confusing. Last years was much simpler and quicker to go thru each section.
Date published: 2023-03-18
Rated 5 out of 5 by from Great Easy To Use Tool for Taxes Easy to use step by step instructions. Help is available if needed.
Date published: 2023-03-18
Rated 5 out of 5 by from Somehow makes taxes fun Great product that's super easy to use. Makes taxes a breeze! The user interface is very appealing and fun! I especially like the "race" mode they've added which shows you how fast you completed your return
Date published: 2023-03-18
Rated 5 out of 5 by from Supper The help you I got with the agents through the chats were wonderful. I had a very good experience.
Date published: 2023-03-18
Rated 4 out of 5 by from Simple Fix would help When it comes time to file, you can no longer e-file federal (free) and print a state return to file by mail (e-file costs money). It seems like this would be a common step for cheap folks like me
Date published: 2023-03-18
Rated 1 out of 5 by from Still trying to hide fees and upgrades. This website will try and trick you into paying more for services. Nothing has changed with this companies tactics.
Date published: 2023-03-18
Rated 4 out of 5 by from The best for user experience, but high prices The questions are worded in a way that makes it easy to understand what your looking for. There were a few that were confusing, such as, the roth IRA contributions that needed to include January 2023 - April 18th 2023. Since it did not state this was for prior year (catch up) contributions it was confusing to add up since it would exceed the $6000 cap. I had issues with the upselling in the product last year. It has gotten better with asking questions in the beginning to make a guess at what it would cost before you spend all the time filling out the information. There is still to much up-selling in the product for my taste and I will likely more to a cheaper product if the competition catches up to the ease of filing, but it is nice to see improvements being made. I also ran across an issue when I had to click through everything I had already filled out, and then I hit the part where everything needed to be reviewed. Maybe a user error on my part but could also have been a bug.
Date published: 2023-03-18
Rated 5 out of 5 by from Very helpful Very straight forward and helpful. Resolved my problem within less than 20 minutes.
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo tax is awesome! Turbotax makes filing taxes easy. Thank you Turbotax!
Date published: 2023-03-18
Rated 5 out of 5 by from Turbotax review Definitely one of the ways you can get your taxes done from your kitchen table at 11pm
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6084