TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I've used Turbo Tax for years and love it I love it because it is accurate and user friendly.
Date published: 2023-03-18
Rated 4 out of 5 by from good good use all the time. wish was free after buying the program
Date published: 2023-03-18
Rated 5 out of 5 by from Turbotax is awesome I was guided during the whole proceess by Turbotax, the importing function is great. All the notes are very useful, clarifications are always available in the ? marks, and is amazing that the tool takes care also of details that I may skip or forget.
Date published: 2023-03-18
Rated 4 out of 5 by from Turbo Tax is not free. I use Turbo Tax every year, but at first, it was free and then I started paying a small fee. It's still better than other places.
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo Tax gets better every year I ao appreciate being able to speak with real human beings. They call back within 5 minutes tops and are incredibly patient and helpful.
Date published: 2023-03-18
Rated 5 out of 5 by from Always getting easier I've been a long-term TurboTax user and it gets a little easier each year. For someone who has a "normal" income and financial situation, TurboTax has everything covered. All the boxes in TurboTax match up with the forms I received from various institutions.
Date published: 2023-03-18
Rated 5 out of 5 by from Assistance was very helpful Couldnt have done it without her help, patient, nice, and answered my questions.
Date published: 2023-03-18
Rated 3 out of 5 by from Still after 13 years, video bug not fixed Since 2010 when I started TT it has only ever worked when I disable my second monitor on my Desktop. I have a few desktops since I started, using TT, same Issue. Every year I think MAYBE they fixed it, but every year I am reminded that they didnt. PLEASE FIX THIS. Otherwise, it works fine
Date published: 2023-03-18
Rated 5 out of 5 by from turbo tax gets the job done Great service and product. I always feel safe using it.
Date published: 2023-03-18
Rated 2 out of 5 by from Turbo Tax is too expensive The cost continues to go up each year, even for returning customers. It's hard to change services since you already have my information but the cost goes up each year drastically and every little click has additions that cost more (like getting all the way through my state income then telling me it was going to cost more to file together). Also it's not as user friendly as it used to be and can get stuck if you click the wrong thing with no options for help unless you pay more.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6041
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I've used Turbo Tax for years and love it I love it because it is accurate and user friendly.
Date published: 2023-03-18
Rated 4 out of 5 by from good good use all the time. wish was free after buying the program
Date published: 2023-03-18
Rated 5 out of 5 by from Turbotax is awesome I was guided during the whole proceess by Turbotax, the importing function is great. All the notes are very useful, clarifications are always available in the ? marks, and is amazing that the tool takes care also of details that I may skip or forget.
Date published: 2023-03-18
Rated 4 out of 5 by from Turbo Tax is not free. I use Turbo Tax every year, but at first, it was free and then I started paying a small fee. It's still better than other places.
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo Tax gets better every year I ao appreciate being able to speak with real human beings. They call back within 5 minutes tops and are incredibly patient and helpful.
Date published: 2023-03-18
Rated 5 out of 5 by from Always getting easier I've been a long-term TurboTax user and it gets a little easier each year. For someone who has a "normal" income and financial situation, TurboTax has everything covered. All the boxes in TurboTax match up with the forms I received from various institutions.
Date published: 2023-03-18
Rated 5 out of 5 by from Assistance was very helpful Couldnt have done it without her help, patient, nice, and answered my questions.
Date published: 2023-03-18
Rated 3 out of 5 by from Still after 13 years, video bug not fixed Since 2010 when I started TT it has only ever worked when I disable my second monitor on my Desktop. I have a few desktops since I started, using TT, same Issue. Every year I think MAYBE they fixed it, but every year I am reminded that they didnt. PLEASE FIX THIS. Otherwise, it works fine
Date published: 2023-03-18
Rated 5 out of 5 by from turbo tax gets the job done Great service and product. I always feel safe using it.
Date published: 2023-03-18
Rated 2 out of 5 by from Turbo Tax is too expensive The cost continues to go up each year, even for returning customers. It's hard to change services since you already have my information but the cost goes up each year drastically and every little click has additions that cost more (like getting all the way through my state income then telling me it was going to cost more to file together). Also it's not as user friendly as it used to be and can get stuck if you click the wrong thing with no options for help unless you pay more.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6041