TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Way2go Easy and made for the US tax payer. I look forward to using it every year
Date published: 2023-03-18
Rated 4 out of 5 by from helpfull software for the most part I am a novice at doing my taxes and it made it fairly easy
Date published: 2023-03-18
Rated 3 out of 5 by from Two bugs I found this year 1. Form 8915-F" and "Qualified 2020 Disaster Retirement Distribution", I have to go through Online TurboTax Community to find solution, and fortunately I did find one. 2. Driver licence field has bug. MM/DD/YYYY if you enter 01/01/2020 you will get error so I chose MM/YYYY to by pass the bug.
Date published: 2023-03-18
Rated 5 out of 5 by from Excellent Excelente customer service, everything was explained, understandable and helpful
Date published: 2023-03-18
Rated 5 out of 5 by from Great Product I have using Turbo Tax for over 25 years. Originally purchasing a disk, and last 9 years online. However, it took me much longer to complete taxes this year. I'm a Government retiree, and have investments. GenerallyI had no problem capturing information from Investment company, normallyautomatically inserting all required information. Also state returns only provides one form to report health insurance information, not applicable to my Form 1095-B. This became very frustrating because I could not complete and efile taxes. Attempted to just e-file federal and mail state. Unable to download State forms to mail. I talked with a friend, a public accountant, who provided me with some advice.
Date published: 2023-03-18
Rated 2 out of 5 by from Predatory I used to recommend TurobTax but i don't think i will continue. TurboTax sometimes forces you to use certain programs and charge you. I've been using them for almost 10 years because it is free for military. Last year i was charged almost $300 and didn't realize it. This year it was over $300 and I'm glad i caught it. I asked a representative why and she clarified it and asked me to start over and avoid the several predatory messages of having to upgrade because of the way i file. This will most likely be my last year using them.
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo Tax for the WIN! Needed my taxes done FAST! Turbo Tax for the WIN! It doesn't get easier than this.
Date published: 2023-03-18
Rated 5 out of 5 by from Wonderful Product I have been using Turbo Tax for over 7 years. I use it for my son's personal taxes and I have a solo business. It is easy to follow and they walk you through every step.
Date published: 2023-03-18
Rated 5 out of 5 by from Great reliable service Ive been using turbo tax every year since I graduated college and it has not let me down. From life changes like getting married and having children, it has made it easy to make adjustments on my refund. Also, my employer also uses this product which makes all the annoying number entering virtually instant and painless. I really don't understand why every American family isn't using Turbotax... Keep on with the great work!
Date published: 2023-03-18
Rated 4 out of 5 by from cost of adjusted basis I import all stock trade transactions from the financial institute, but it still asks me to "cost of adjusted basis" which I don't know what it is. It won't allow me top submit the tax return until I have to input 0.00 there.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6036
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Way2go Easy and made for the US tax payer. I look forward to using it every year
Date published: 2023-03-18
Rated 4 out of 5 by from helpfull software for the most part I am a novice at doing my taxes and it made it fairly easy
Date published: 2023-03-18
Rated 3 out of 5 by from Two bugs I found this year 1. Form 8915-F" and "Qualified 2020 Disaster Retirement Distribution", I have to go through Online TurboTax Community to find solution, and fortunately I did find one. 2. Driver licence field has bug. MM/DD/YYYY if you enter 01/01/2020 you will get error so I chose MM/YYYY to by pass the bug.
Date published: 2023-03-18
Rated 5 out of 5 by from Excellent Excelente customer service, everything was explained, understandable and helpful
Date published: 2023-03-18
Rated 5 out of 5 by from Great Product I have using Turbo Tax for over 25 years. Originally purchasing a disk, and last 9 years online. However, it took me much longer to complete taxes this year. I'm a Government retiree, and have investments. GenerallyI had no problem capturing information from Investment company, normallyautomatically inserting all required information. Also state returns only provides one form to report health insurance information, not applicable to my Form 1095-B. This became very frustrating because I could not complete and efile taxes. Attempted to just e-file federal and mail state. Unable to download State forms to mail. I talked with a friend, a public accountant, who provided me with some advice.
Date published: 2023-03-18
Rated 2 out of 5 by from Predatory I used to recommend TurobTax but i don't think i will continue. TurboTax sometimes forces you to use certain programs and charge you. I've been using them for almost 10 years because it is free for military. Last year i was charged almost $300 and didn't realize it. This year it was over $300 and I'm glad i caught it. I asked a representative why and she clarified it and asked me to start over and avoid the several predatory messages of having to upgrade because of the way i file. This will most likely be my last year using them.
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo Tax for the WIN! Needed my taxes done FAST! Turbo Tax for the WIN! It doesn't get easier than this.
Date published: 2023-03-18
Rated 5 out of 5 by from Wonderful Product I have been using Turbo Tax for over 7 years. I use it for my son's personal taxes and I have a solo business. It is easy to follow and they walk you through every step.
Date published: 2023-03-18
Rated 5 out of 5 by from Great reliable service Ive been using turbo tax every year since I graduated college and it has not let me down. From life changes like getting married and having children, it has made it easy to make adjustments on my refund. Also, my employer also uses this product which makes all the annoying number entering virtually instant and painless. I really don't understand why every American family isn't using Turbotax... Keep on with the great work!
Date published: 2023-03-18
Rated 4 out of 5 by from cost of adjusted basis I import all stock trade transactions from the financial institute, but it still asks me to "cost of adjusted basis" which I don't know what it is. It won't allow me top submit the tax return until I have to input 0.00 there.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 6036