TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax was good Specialist was fast and quick, she helped with my questions.
Date published: 2023-03-19
Rated 1 out of 5 by from Forcing me to pay for a service that has been free I was forced to buy turbo tax premium, even though I have not had to do this for the past 3 years. I'm never using this again.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is better than ever I have used Turbo Tax for several years and this is the smoothest tax prep that I have ever filed. Thank you for keeping it simple enough to follow and with attractive graphics to make it interesting.
Date published: 2023-03-19
Rated 4 out of 5 by from Turbotax is ok I am pleased with what I got for my money. I am not pleased with the constant appeals for me to spend more than I need to spend.
Date published: 2023-03-19
Rated 5 out of 5 by from Nice User friendly Software. Very easy to use. Nice to use. I love it. Nice User-friendly Software. Very easy to use.
Date published: 2023-03-19
Rated 5 out of 5 by from Not Cheap But Worth It Makes a very unpleasant task a whole lot more bearable. And, yeah, they try to up-sell you, but again, I'd say it's generally worth it, just for the peace of mind (not just mine, but my wife's as well).
Date published: 2023-03-19
Rated 1 out of 5 by from Very bad I hate it not worth the money Not good very hard and not clear I hate if waist of money I hate it not good very bad website. I don't recommend it it. I would give 0 if I could
Date published: 2023-03-19
Rated 4 out of 5 by from Pricey but convenient Quick and easy, love how the information is saved and only the numbers need to be updated each year. Getting expensive though!
Date published: 2023-03-19
Rated 1 out of 5 by from I used to like TurboTax Too many hidden fees and gimmicks. First I almost didn't realize that they charge a $39 fee to pay using the return rather than credit card. Then, after 2 hours of work, I accidentally clicked the premium button. This is a permanent button??? Only way to undo is to start all the way over. This mistake cost me $60. Yes I could start over but a quality product wouldn't make me do that.
Date published: 2023-03-19
Rated 3 out of 5 by from Not as easy as last year I had a heck of a time to find an easy answer to "how to apply 2022 refund to 2023 estimate" It sent me in circles and your responses and "support" were not helpful.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 5999
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax was good Specialist was fast and quick, she helped with my questions.
Date published: 2023-03-19
Rated 1 out of 5 by from Forcing me to pay for a service that has been free I was forced to buy turbo tax premium, even though I have not had to do this for the past 3 years. I'm never using this again.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is better than ever I have used Turbo Tax for several years and this is the smoothest tax prep that I have ever filed. Thank you for keeping it simple enough to follow and with attractive graphics to make it interesting.
Date published: 2023-03-19
Rated 4 out of 5 by from Turbotax is ok I am pleased with what I got for my money. I am not pleased with the constant appeals for me to spend more than I need to spend.
Date published: 2023-03-19
Rated 5 out of 5 by from Nice User friendly Software. Very easy to use. Nice to use. I love it. Nice User-friendly Software. Very easy to use.
Date published: 2023-03-19
Rated 5 out of 5 by from Not Cheap But Worth It Makes a very unpleasant task a whole lot more bearable. And, yeah, they try to up-sell you, but again, I'd say it's generally worth it, just for the peace of mind (not just mine, but my wife's as well).
Date published: 2023-03-19
Rated 1 out of 5 by from Very bad I hate it not worth the money Not good very hard and not clear I hate if waist of money I hate it not good very bad website. I don't recommend it it. I would give 0 if I could
Date published: 2023-03-19
Rated 4 out of 5 by from Pricey but convenient Quick and easy, love how the information is saved and only the numbers need to be updated each year. Getting expensive though!
Date published: 2023-03-19
Rated 1 out of 5 by from I used to like TurboTax Too many hidden fees and gimmicks. First I almost didn't realize that they charge a $39 fee to pay using the return rather than credit card. Then, after 2 hours of work, I accidentally clicked the premium button. This is a permanent button??? Only way to undo is to start all the way over. This mistake cost me $60. Yes I could start over but a quality product wouldn't make me do that.
Date published: 2023-03-19
Rated 3 out of 5 by from Not as easy as last year I had a heck of a time to find an easy answer to "how to apply 2022 refund to 2023 estimate" It sent me in circles and your responses and "support" were not helpful.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 5999