TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax I love the simplicity of the service and if I get distracted I can pickup where I left off.
Date published: 2023-03-19
Rated 5 out of 5 by from 1st Time Filing Taxes - Very Easy to Use Format is very easy and understandable to use. The questions make it simple.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax is awesome!! Was able to get taxes done in 2 hours with the suppot of turbo tax. best way to go!!
Date published: 2023-03-19
Rated 5 out of 5 by from Loved using Turbo Tax ! It was easy to use. I used the live chat which was super helpful! I will use it again in the future,
Date published: 2023-03-19
Rated 4 out of 5 by from Great customer support, surprised by a payment Intuitive software, easy format to follow. This year I had one issue to fix while filing that I could not seem to figure out, I was connected to a representative. The chat was not working correctly so we could only communicate but screen sharing and his showing with his mouse what to do. He helped my fix my issue in less than 1 minute. Other than the technical issue, no problems. My only concern was the fact that I have used turbotax for the last few years and it has always been free, I was surprised when I went to file that I owed a couple hundred dollars. Not the biggest deal considering I have used this service free for a long time. Overall, I would recommend.
Date published: 2023-03-19
Rated 5 out of 5 by from Awesome Turbo Tax was great. Much easier then I thought it would be.
Date published: 2023-03-19
Rated 5 out of 5 by from Great Product Ease of Use. Great return. Used many years very happy.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax is fantastic Turbo Tax is so user friendly. They cover all the bases and ask questions to get a thorough analysis of everything. I've been using Turbo Tax for years and have been so happy with their product and services.
Date published: 2023-03-19
Rated 5 out of 5 by from Works Well for Federal - Questions on NC I like TurboTax because it is a reasonably priced way to do your taxes. The questions are mainly straight-forward with a few that I decided to look up online. One issue I have is the NC Foreign Tax credit - I don't think TurboTax included information from the Federal Form 1116 which is used for Foreign taxes paid and shown on 1099-DIV. The instructions for this credit in NC are vague at best and NC requires proof which should be the 1116, but not sure. This may not be Turbo Tax's fault. However, is annoying.
Date published: 2023-03-19
Rated 1 out of 5 by from turbo tax failed this year for the first time I AM VERY DISAPPOINTED THIS YEAR I AM 84 YEARS OLD AND HAVE USED TURBO TAX TO DO MY OWN TAXES SINCE 2011 AND NEVER HAD TROUBLE BEFORE. THIS YEAR I WAS TOLD EVERTHING WAS PERFECT UNTIL I TRIED TO FINISH AND PAY ELECTRONICALLY .THEY SAID I COULD NOT BECAUSE OF THE STATE OF NY .BUT THE STATE SAYS I MUST FILE ELECTRONICALLY.LUCKILY I STARTED THIS PROCESS EARLY
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 5975
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax I love the simplicity of the service and if I get distracted I can pickup where I left off.
Date published: 2023-03-19
Rated 5 out of 5 by from 1st Time Filing Taxes - Very Easy to Use Format is very easy and understandable to use. The questions make it simple.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax is awesome!! Was able to get taxes done in 2 hours with the suppot of turbo tax. best way to go!!
Date published: 2023-03-19
Rated 5 out of 5 by from Loved using Turbo Tax ! It was easy to use. I used the live chat which was super helpful! I will use it again in the future,
Date published: 2023-03-19
Rated 4 out of 5 by from Great customer support, surprised by a payment Intuitive software, easy format to follow. This year I had one issue to fix while filing that I could not seem to figure out, I was connected to a representative. The chat was not working correctly so we could only communicate but screen sharing and his showing with his mouse what to do. He helped my fix my issue in less than 1 minute. Other than the technical issue, no problems. My only concern was the fact that I have used turbotax for the last few years and it has always been free, I was surprised when I went to file that I owed a couple hundred dollars. Not the biggest deal considering I have used this service free for a long time. Overall, I would recommend.
Date published: 2023-03-19
Rated 5 out of 5 by from Awesome Turbo Tax was great. Much easier then I thought it would be.
Date published: 2023-03-19
Rated 5 out of 5 by from Great Product Ease of Use. Great return. Used many years very happy.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax is fantastic Turbo Tax is so user friendly. They cover all the bases and ask questions to get a thorough analysis of everything. I've been using Turbo Tax for years and have been so happy with their product and services.
Date published: 2023-03-19
Rated 5 out of 5 by from Works Well for Federal - Questions on NC I like TurboTax because it is a reasonably priced way to do your taxes. The questions are mainly straight-forward with a few that I decided to look up online. One issue I have is the NC Foreign Tax credit - I don't think TurboTax included information from the Federal Form 1116 which is used for Foreign taxes paid and shown on 1099-DIV. The instructions for this credit in NC are vague at best and NC requires proof which should be the 1116, but not sure. This may not be Turbo Tax's fault. However, is annoying.
Date published: 2023-03-19
Rated 1 out of 5 by from turbo tax failed this year for the first time I AM VERY DISAPPOINTED THIS YEAR I AM 84 YEARS OLD AND HAVE USED TURBO TAX TO DO MY OWN TAXES SINCE 2011 AND NEVER HAD TROUBLE BEFORE. THIS YEAR I WAS TOLD EVERTHING WAS PERFECT UNTIL I TRIED TO FINISH AND PAY ELECTRONICALLY .THEY SAID I COULD NOT BECAUSE OF THE STATE OF NY .BUT THE STATE SAYS I MUST FILE ELECTRONICALLY.LUCKILY I STARTED THIS PROCESS EARLY
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 5975